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To and From appears blank? RRS feed

  • Question

  • Hi, I'm using Exchange Server 2003,

     

    My users have showed me that they occasionally receive messages where the To and From fields appear blank, and the message seems to be displayed in plaintext e.g. we can see headers like Content-type within the message.

     

    When we try to reply the top of the message starts like this:

    -----Original Message-----
    From:
    Sent: None
    Subject:

     

     

    I did some testing and I found that if I sent a basic message from a sender such as user@somewhere (the domain somewhere does not exist) then it will also cause the issue with a blank sender/receiver. I have attached a screenshot.

    Does anyone have a hint as to how we can stop it from being blank/so the message is formatted properly?

     

    Michael




    • Edited by michael_coreit Monday, January 23, 2012 12:21 PM image resize
    Monday, January 23, 2012 12:15 PM

Answers

  • Looks like classic interference.

    If you open the message in Outlook and then look at the headers, are they intact?

    What is between Exchange and the Internet, and on the Exchange server? This kind of thing I usually see when AV or antispam is scanning the messages, or SMTP scanning on a firewall is involved. They break the formatting of the message and Exchange cannot display it correctly.

    Simon.


    Simon Butler, Exchange MVP
    Blog | Exchange Resources | In the UK? Hire Me.
    • Marked as answer by Gavin-Zhang Tuesday, February 7, 2012 8:20 AM
    Monday, January 23, 2012 12:51 PM
  • Hi,

    I have contacted our antivirus provider AVG and they have recommended to add some directories to the exclusion list.

    So far this seems to have resolved the issue with incoming mail.


    • Edited by michael_coreit Thursday, February 2, 2012 12:03 PM
    • Marked as answer by Gavin-Zhang Tuesday, February 7, 2012 8:20 AM
    Thursday, February 2, 2012 12:02 PM

All replies

  • Looks like classic interference.

    If you open the message in Outlook and then look at the headers, are they intact?

    What is between Exchange and the Internet, and on the Exchange server? This kind of thing I usually see when AV or antispam is scanning the messages, or SMTP scanning on a firewall is involved. They break the formatting of the message and Exchange cannot display it correctly.

    Simon.


    Simon Butler, Exchange MVP
    Blog | Exchange Resources | In the UK? Hire Me.
    • Marked as answer by Gavin-Zhang Tuesday, February 7, 2012 8:20 AM
    Monday, January 23, 2012 12:51 PM
  • Hi Michael,

    Any update for your issue?
    Above gave some good suggestion.

    Regards!

    Gavin

    TechNet Community Support

    Wednesday, February 1, 2012 8:30 AM
  • Hi,

    I have contacted our antivirus provider AVG and they have recommended to add some directories to the exclusion list.

    So far this seems to have resolved the issue with incoming mail.


    • Edited by michael_coreit Thursday, February 2, 2012 12:03 PM
    • Marked as answer by Gavin-Zhang Tuesday, February 7, 2012 8:20 AM
    Thursday, February 2, 2012 12:02 PM