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Softphone for RDSH virtual environment RRS feed

  • Question

  • We have a microsoft remote desktop session environment (RDSH) and we would like to deploy softphones for our users so they can just use headsets rather than physical phones. From the research I have done it, it doesn't look like this is possible, unless anyone has got it working or knows of a way?
    Thursday, January 25, 2018 10:27 AM

All replies

  • Hi,

    See here more information about VDI: https://technet.microsoft.com/EN-US/library/mt740144.aspx

    You can do USB redirection with VDI. but not all are supported:

    Support for Virtualization Technologies

    The Lync VDI plug-in supports full desktop remote sessions in the personal virtual desktop scenario, but not in the remote desktop session scenario. These scenarios can be described as follows:

    • Supported: Personalized Virtual Desktops or Virtual Desktop Infrastructure (VDI).   In this scenario, each user logs on to a customizable virtual desktop and is able to save files on the desktop that persist across sessions. Microsoft Remote Desktop Services and VMware Horizon View are example implementations that have been tested for use with Skype for Business 2015. Other implementations undergoing validation include Citrix XenDesktop. For information about vendor-specific VDI environments and client hardware that have been tested by Microsoft, see Infrastructure qualified for Microsoft Lync.

    • Not supported: Remote Desktop Sessions.   In this scenario, each user logs on to a generic virtual desktop session that can't be customized. Examples include Microsoft Remote Desktop Sessions (RDSH) and Citrix XenApp combined with Citrix Receiver.

    Greetings,

    Erdem


    Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you.


    • Proposed as answer by Er-D Thursday, January 25, 2018 12:11 PM
    • Edited by Er-D Thursday, January 25, 2018 12:12 PM
    Thursday, January 25, 2018 12:10 PM
  • Thanks Erdem, that is also the doc I referenced. It points out that RDSH sessions are not supported and that is what we have, so I have discounted that idea
    Thursday, January 25, 2018 2:31 PM
  • Hi Dwight,

    I would not recommend to use Skype in an not supported scenario (if you want to use VDI choose Citrix or VMware Horizon). Best is to install locally or you can have complains about call quality, headset issues etc. 

    Greetings,

    Erdem


    Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you.

    Friday, January 26, 2018 7:54 AM
  • Are there any update for this issue ,if the reply is helpful to you, please try to make it as an answer ,it will help others who has similar issue.


    Best Regards,
    Leon Lu


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    Monday, January 29, 2018 10:14 AM