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Windows 7 Blue Screen (Toshiba C660) RRS feed

  • Question

  • I am having my new laptop constantly blue screening - the error report is:

     

    Problem signature:

      Problem Event Name: BlueScreen
      OS Version: 6.1.7601.2.1.0.768.3
      Locale ID: 2057

    Additional information about the problem:

      BCCode: a
      BCP1: 0000000000000000
      BCP2: 0000000000000002
      BCP3: 0000000000000000
      BCP4: FFFFF80002C9CC02
      OS Version: 6_1_7601
      Service Pack: 1_0
      Product: 768_1

     

    And the computer specs are:

    Toshiba C6601D7
    Intel i3 M380 @2.53GHz
    4Gb Memory
    Windows 7 Home Premium 64bit

     

     

    HELP ME!!!! I really dont want to have to reinstall the computer... 

    Sunday, October 2, 2011 3:55 PM

Answers

  • 'BCCode: a' typically refers to an issue with drivers.  Boot into safe mode and update all of your drivers and report back to us to see if that fixed the issue.

    If you found this post helpful, please "Vote as Helpful". If it answered your question, remember to "Mark as Answer".

    Rich Prescott | MCITP, MCTS, MCP

    [Blog] Engineering Efficiency | [Twitter] @Rich_Prescott | [Powershell GUI] Client System Administration tool
    • Marked as answer by Cloud_TS Wednesday, October 19, 2011 3:57 AM
    Sunday, October 2, 2011 5:14 PM
  • Hello,

    Bug Check Code 0xA: http://msdn.microsoft.com/en-us/library/ff560129(v=VS.85).aspx

    Please use Microsoft Skydrive to upload dump files (c:\windows\minidumps). Once done, post a link here.

    You can also contact Microsoft CSS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer 

    • Marked as answer by Cloud_TS Wednesday, October 19, 2011 3:57 AM
    Monday, October 3, 2011 9:41 PM

All replies

  • 'BCCode: a' typically refers to an issue with drivers.  Boot into safe mode and update all of your drivers and report back to us to see if that fixed the issue.

    If you found this post helpful, please "Vote as Helpful". If it answered your question, remember to "Mark as Answer".

    Rich Prescott | MCITP, MCTS, MCP

    [Blog] Engineering Efficiency | [Twitter] @Rich_Prescott | [Powershell GUI] Client System Administration tool
    • Marked as answer by Cloud_TS Wednesday, October 19, 2011 3:57 AM
    Sunday, October 2, 2011 5:14 PM
  • Hello,

    Bug Check Code 0xA: http://msdn.microsoft.com/en-us/library/ff560129(v=VS.85).aspx

    Please use Microsoft Skydrive to upload dump files (c:\windows\minidumps). Once done, post a link here.

    You can also contact Microsoft CSS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer 

    • Marked as answer by Cloud_TS Wednesday, October 19, 2011 3:57 AM
    Monday, October 3, 2011 9:41 PM