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Pop-up will not open RRS feed

  • Question

  • I am attempting to open a new email or a linked internet page... all I receive is a pop-up (internet has stopped working) or the window will not open and will spin continually .  Explorer 8, my computer is 18 months old with up-to-date virus protection

    Monday, April 1, 2013 1:38 PM

Answers

  • Hi,


    I suggest you try the following steps:


    1. Run Internet Explorer (No Add-ons) to troubleshoot the issue.

       

        1. Open Start Menu, then click all programs, select Accessories, open the  system tools;

        2. Right-click Internet Explorer(No Add-ons), run as Administrator.


    2. Reset Internet Explorer settings and see how it works.

    3. Test issue in Clean Boot mode and Safe Mode with networking


    Hope this helps.


    Vincent Wang
    TechNet Community Support

    Wednesday, April 3, 2013 3:16 AM

All replies

  • Type this in the Windows 7 start menu: Internet explorer (no add-ons) and see if it works properly. If not, you can install IE9 or IE10 and that should fix the problem.
    Monday, April 1, 2013 8:33 PM
  • Hi,


    I suggest you try the following steps:


    1. Run Internet Explorer (No Add-ons) to troubleshoot the issue.

       

        1. Open Start Menu, then click all programs, select Accessories, open the  system tools;

        2. Right-click Internet Explorer(No Add-ons), run as Administrator.


    2. Reset Internet Explorer settings and see how it works.

    3. Test issue in Clean Boot mode and Safe Mode with networking


    Hope this helps.


    Vincent Wang
    TechNet Community Support

    Wednesday, April 3, 2013 3:16 AM