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Exchange 2007, Outlook anywhere shared calendar problem RRS feed

  • Question

  • Hi,

    we have 2 exchange 2007 mailbox servers and one that with only hub transport and client access roles.

    User use the CAS roled server for OWA and active sync externally.

    Everything works fine, and I am now experimenting with Outlook Anywhere, using Outlook 2010.

    Configuring the connection goes ok, mails work and I am also able to see my own calendar.

    Problem is, that i can not see other users shared calendars.

    As default, everyone is able to see free / busy information of each others calendars, just by adding calendar in outlook 2010 (right click calendars-> add calendar -> from address book...), but when connected with Outlook anywhere, it opens the calendar, says "updating..." but fails saying "no connection".

    Now if I add my username to the target calendars permissions, with "reviewer" privilages or "above", it works.

    But adding "Default" and/or "anynomous" users "reviewer" did not grant access to the calendar.

    Then again, if I add my username to a group, then set the group as "reviewer", it works.

    How ever, we do not want to grant everyone "reviewer" rights, we would just like to "extend" the default "free / busy" information to be shows over Outlook anywhere.

    Is there a way to do this? Am i missing something?

    Thursday, August 2, 2012 10:06 AM

Answers

  • Users have to grant rights to view free-busy data.  Do you have the right to view their free-busy data?

    Outlook Anywhere doesn't handle free-busy data, it's provided by the Availability Service, a web service.  Assuming your Outlook Anywhere clients are outside the network, have you published web services to the Internet?


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

    Thursday, August 2, 2012 3:50 PM

All replies

  • Users have to grant rights to view free-busy data.  Do you have the right to view their free-busy data?

    Outlook Anywhere doesn't handle free-busy data, it's provided by the Availability Service, a web service.  Assuming your Outlook Anywhere clients are outside the network, have you published web services to the Internet?


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

    Thursday, August 2, 2012 3:50 PM
  • Go to https://www.testexchangeconnectivity.com/ and run the <label for="testSelectWizard_ctl09_onPremSelectionList_radioEwsTasks">Synchronization, Notification, Availability, and Automatic Replies (OOF)</label> test and post the results, maybe some webservices urls are incorrect.


    James Chong MCITP | EA | EMA; MCSE | M+, S+ Security+, Project+, ITIL msexchangetips.blogspot.com

    Thursday, August 2, 2012 4:20 PM
  • Within the domain, you can hold the Ctrl key, click the Outlook icon in the system tray, select Test E-mail Autoconfiguration, clear the Guessmart checkboxes, enter your e-mail address and password, and you'll see the URLs that are being presented for everything, including the web services pieces.

    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

    Thursday, August 2, 2012 7:56 PM
  • The Default permission is "Free/Busy time", so it is strange that you can open the shared calendar folder in the way you mentioned.

    Anyhow, we can check the free/busy information in the way below:

    Compose a  new meeting request;

    Add attendees;

    Switch to Schedulig Assistant box. Here we can see the free/busy information like the picture shown below:

    If the issue continues, you might encounter availability or autodiscover service related issue. you may do what Ed and James suggested. and please also test the free/busy information in LAN when connect via TCP/IP. It would help us isolate the fault.

    Thanks.


    Fiona Liao

    TechNet Community Support

    Friday, August 3, 2012 7:47 AM
  • Hi again, and thanks a lot everyone.

    As suggested, I re-checked the url:s and it was indeed a problem in the webservice external URL (clients are outside our network). I somehow assumed that the traffic was all handled by the Outlook Anywhere, so I was looking for cause in the wrong place.

    After correcting this, the free / busy information started to work normally.

    Small note how ever, at least in our enviroment, free / busy information is shows by default, so users do not have to give rights to it. How ever they can hide the data if they so choose, by removing the "free / busy" from "default" account, at the calendar access rights.

    Fiona: After we changed to Outlook 2010, anyone within the organization, can open each other calendar as I descriped, but it only shows the free / busy information, same as the Scheduling assistant would.

    This is actually great, since while it is a good tool when scheduling a meeting with several people, in some cases, the scheduling assistant can be pretty hard to read.

    This did not work with 2007 outlook, you always had to give individual access rights to users, even if you want them just to be able to see your free / busy information in a "calendar view".

    Thanks again!

    -Mikko


    Friday, August 3, 2012 11:03 AM