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Exchange 2013 421 4.3.2 Service not available RRS feed

  • Question

  • Exchange Server 2013 running virtualized on Server 2012 Hyper-V host. All services are running. No errors in the Event Logs. No mail is flowing internally or externally. Test-MailFlow shows failure when testing local mailboxes from the Exchange Server console. Outlook client cannot connect. Error is "421 4.3.2 Service not available".

    MS will not assist using partner tech support events because Exchange Server 2013 is out of mainstream support.

    Sunday, September 23, 2018 7:29 PM

Answers

  • Thank you very much for your help. The MS rep didn't ask what CU I was on. She just said "no support" (I'll follow up on that).

    I will try the upgrade to CU21 again this week.

    However, I did get the problem fixed. using the info from these two links:

    (http://clintboessen.blogspot.com/2015/10/exchange-2013-421-432-service-not-active.html)

    (https://www.exchangeitpro.com/2016/06/13/exchange-server-2013-components-in-an-inactive-state/)

    The first one told me about component states. After it didn't work, I found the second link which said to activate "Monitoring” and “RecoveryActionsEnabled" first, and then set "ServerWideOffline" to active.

    That worked.

    Thanks again for your help.

    [PS] C:\>Get-ServerComponentState -Identity MailServer
    
    Server                                  Component                               State                                  
    ------                                  ---------                               -----                                  
    
    MailServer                    ServerWideOffline                       Inactive                               
    MailServer                    HubTransport                            Inactive                               
    MailServer                    FrontendTransport                       Inactive                               
    MailServer                    Monitoring                              Inactive                               
    MailServer                    RecoveryActionsEnabled                  Inactive                               
    MailServer                    AutoDiscoverProxy                       Inactive                               
    MailServer                    ActiveSyncProxy                         Inactive                               
    MailServer                    EcpProxy                                Inactive                               
    MailServer                    EwsProxy                                Inactive                               
    MailServer                    ImapProxy                               Inactive                               
    MailServer                    OabProxy                                Inactive                               
    MailServer                    OwaProxy                                Inactive                               
    MailServer                    PopProxy                                Inactive                               
    MailServer                    PushNotificationsProxy                  Inactive                               
    MailServer                    RpsProxy                                Inactive                               
    MailServer                    RwsProxy                                Inactive                               
    MailServer                    RpcProxy                                Inactive                               
    MailServer                    UMCallRouter                            Inactive                               
    MailServer                    XropProxy                               Inactive                               
    MailServer                    HttpProxyAvailabilityGroup              Inactive                               
    MailServer                    ForwardSyncDaemon                       Inactive                               
    MailServer                    ProvisioningRps                         Inactive                               
    MailServer                    MapiProxy                               Inactive                               
    MailServer                    EdgeTransport                           Inactive                               
    MailServer                    HighAvailability                        Inactive                               
    MailServer                    SharedCache                             Inactive                               
    
    [PS] C:\>Set-ServerComponentState -Component Monitoring  -State Active -Requester Functional -Identity MailServer
    [PS] C:\>Set-ServerComponentState -Component RecoveryActionsEnabled  -State Active -Requester Functional -Identity MailServer
    [PS] C:\>Get-ServerComponentState -Identity MailServer
    
    Server                                  Component                               State                                  
    ------                                  ---------                               -----                                  
    MailServer                    ServerWideOffline                       Active                                 
    MailServer                    HubTransport                            Active                                 
    MailServer                    FrontendTransport                       Active                                 
    MailServer                    Monitoring                              Active                                 
    MailServer                    RecoveryActionsEnabled                  Active                                 
    MailServer                    AutoDiscoverProxy                       Active                                 
    MailServer                    ActiveSyncProxy                         Active                                 
    MailServer                    EcpProxy                                Active                                 
    MailServer                    EwsProxy                                Active                                 
    MailServer                    ImapProxy                               Inactive                               
    MailServer                    OabProxy                                Active                                 
    MailServer                    OwaProxy                                Active                                 
    MailServer                    PopProxy                                Active                                 
    MailServer                    PushNotificationsProxy                  Active                                 
    MailServer                    RpsProxy                                Active                                 
    MailServer                    RwsProxy                                Active                                 
    MailServer                    RpcProxy                                Active                                 
    MailServer                    UMCallRouter                            Active                                 
    MailServer                    XropProxy                               Active                                 
    MailServer                    HttpProxyAvailabilityGroup              Active                                 
    MailServer                    ForwardSyncDaemon                       Active                                 
    MailServer                    ProvisioningRps                         Active                                 
    MailServer                    MapiProxy                               Active                                 
    MailServer                    EdgeTransport                           Active                                 
    MailServer                    HighAvailability                        Active                                 
    MailServer                    SharedCache                             Active                                 
    
    [PS] C:\> Test-Mailflow -Identity MailServer -TargetEmailAddress [usermailbox]
    
    
    RunspaceId         : ff6cb11d-3015-44d3-a6f5-fc195ec3967b
    TestMailflowResult : Success
    MessageLatencyTime : 00:00:01.6118745
    IsRemoteTest       : True
    Identity           : 
    IsValid            : True
    ObjectState        : New
    
    
    
    [PS] C:\>

    • Marked as answer by jdz.tsg Sunday, September 23, 2018 11:32 PM
    Sunday, September 23, 2018 11:27 PM

All replies

  • Exchange Server 2013 is not out of mainstream support.  Your Cumulative Update may be out of mainstream support, in which case you should update to the latest CU and then reopen your ticket.  And that is my advice to you because your question doesn't even begin to have enough information to allow us to help you.  And maybe applying the latest CU will fix whatever is wrong, it's happened before.

    https://blogs.technet.microsoft.com/rmilne/2013/12/09/exchange-2013-support-lifecycle-dates-and-status/


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Celebrating 20 years of providing Exchange peer support!



    Sunday, September 23, 2018 8:32 PM
    Moderator
  • When I called Partner Support, the rep told me that I could not use one of my Action Pack support tickets because mainstream support ended on April 10, 2018. The link you sent also says that for Exchange Server 2013. Where can I find the support lifecycle for CUs?
    • Edited by jdz.tsg Sunday, September 23, 2018 8:47 PM
    Sunday, September 23, 2018 8:45 PM
  • Get-ServerComponentState shows all components inactive.

    I tried the command

    Set-ServerComponentState -State Active -Requester Maintenance -Identity MyServer -Component ServerWideOffline

    There was no error but all the components still show inactive.

    I can connect to the Admin Center and all databases are mounted. Send and Receive connectors are enabled.

    I am on CU17. This issue happened when trying to upgrade to CU21. All appeared normal but the upgrade failed on the second to last step and exited without a message (the window just closed). I tried manually starting the services with no success. Rebooting didn't help either.

    After restoring from a backup made just before starting the upgrade, the server is now in the state that I have described above. This server had been working for several years with no major issue and was fully functional at the time of the backup.

    • Edited by jdz.tsg Sunday, September 23, 2018 9:15 PM
    Sunday, September 23, 2018 8:54 PM
  • CU17 isn't supported because it's four CUs old.  They only support going back one CU.  Apply CU21 then you should be able to obtain support, and it might even fix your problem.

    https://blogs.technet.microsoft.com/exchange/2018/04/10/exchange-server-2013-enters-extended-support-lifecycle-phase/

    Apply the update using the command line.

    Setup.exe /Mode:Upgrade


    Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
    Celebrating 20 years of providing Exchange peer support!

    Sunday, September 23, 2018 9:49 PM
    Moderator
  • Thank you very much for your help. The MS rep didn't ask what CU I was on. She just said "no support" (I'll follow up on that).

    I will try the upgrade to CU21 again this week.

    However, I did get the problem fixed. using the info from these two links:

    (http://clintboessen.blogspot.com/2015/10/exchange-2013-421-432-service-not-active.html)

    (https://www.exchangeitpro.com/2016/06/13/exchange-server-2013-components-in-an-inactive-state/)

    The first one told me about component states. After it didn't work, I found the second link which said to activate "Monitoring” and “RecoveryActionsEnabled" first, and then set "ServerWideOffline" to active.

    That worked.

    Thanks again for your help.

    [PS] C:\>Get-ServerComponentState -Identity MailServer
    
    Server                                  Component                               State                                  
    ------                                  ---------                               -----                                  
    
    MailServer                    ServerWideOffline                       Inactive                               
    MailServer                    HubTransport                            Inactive                               
    MailServer                    FrontendTransport                       Inactive                               
    MailServer                    Monitoring                              Inactive                               
    MailServer                    RecoveryActionsEnabled                  Inactive                               
    MailServer                    AutoDiscoverProxy                       Inactive                               
    MailServer                    ActiveSyncProxy                         Inactive                               
    MailServer                    EcpProxy                                Inactive                               
    MailServer                    EwsProxy                                Inactive                               
    MailServer                    ImapProxy                               Inactive                               
    MailServer                    OabProxy                                Inactive                               
    MailServer                    OwaProxy                                Inactive                               
    MailServer                    PopProxy                                Inactive                               
    MailServer                    PushNotificationsProxy                  Inactive                               
    MailServer                    RpsProxy                                Inactive                               
    MailServer                    RwsProxy                                Inactive                               
    MailServer                    RpcProxy                                Inactive                               
    MailServer                    UMCallRouter                            Inactive                               
    MailServer                    XropProxy                               Inactive                               
    MailServer                    HttpProxyAvailabilityGroup              Inactive                               
    MailServer                    ForwardSyncDaemon                       Inactive                               
    MailServer                    ProvisioningRps                         Inactive                               
    MailServer                    MapiProxy                               Inactive                               
    MailServer                    EdgeTransport                           Inactive                               
    MailServer                    HighAvailability                        Inactive                               
    MailServer                    SharedCache                             Inactive                               
    
    [PS] C:\>Set-ServerComponentState -Component Monitoring  -State Active -Requester Functional -Identity MailServer
    [PS] C:\>Set-ServerComponentState -Component RecoveryActionsEnabled  -State Active -Requester Functional -Identity MailServer
    [PS] C:\>Get-ServerComponentState -Identity MailServer
    
    Server                                  Component                               State                                  
    ------                                  ---------                               -----                                  
    MailServer                    ServerWideOffline                       Active                                 
    MailServer                    HubTransport                            Active                                 
    MailServer                    FrontendTransport                       Active                                 
    MailServer                    Monitoring                              Active                                 
    MailServer                    RecoveryActionsEnabled                  Active                                 
    MailServer                    AutoDiscoverProxy                       Active                                 
    MailServer                    ActiveSyncProxy                         Active                                 
    MailServer                    EcpProxy                                Active                                 
    MailServer                    EwsProxy                                Active                                 
    MailServer                    ImapProxy                               Inactive                               
    MailServer                    OabProxy                                Active                                 
    MailServer                    OwaProxy                                Active                                 
    MailServer                    PopProxy                                Active                                 
    MailServer                    PushNotificationsProxy                  Active                                 
    MailServer                    RpsProxy                                Active                                 
    MailServer                    RwsProxy                                Active                                 
    MailServer                    RpcProxy                                Active                                 
    MailServer                    UMCallRouter                            Active                                 
    MailServer                    XropProxy                               Active                                 
    MailServer                    HttpProxyAvailabilityGroup              Active                                 
    MailServer                    ForwardSyncDaemon                       Active                                 
    MailServer                    ProvisioningRps                         Active                                 
    MailServer                    MapiProxy                               Active                                 
    MailServer                    EdgeTransport                           Active                                 
    MailServer                    HighAvailability                        Active                                 
    MailServer                    SharedCache                             Active                                 
    
    [PS] C:\> Test-Mailflow -Identity MailServer -TargetEmailAddress [usermailbox]
    
    
    RunspaceId         : ff6cb11d-3015-44d3-a6f5-fc195ec3967b
    TestMailflowResult : Success
    MessageLatencyTime : 00:00:01.6118745
    IsRemoteTest       : True
    Identity           : 
    IsValid            : True
    ObjectState        : New
    
    
    
    [PS] C:\>

    • Marked as answer by jdz.tsg Sunday, September 23, 2018 11:32 PM
    Sunday, September 23, 2018 11:27 PM