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Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected RRS feed

  • Question

  • Hi,

    I am trying to version 8 of java using the following command:

    msiexec /i "jre1.8.0_31.msi" TRANSFORMS="Custom.mst" /qn /L*V c:\temp\logfile.log

    When I run this I get Error 0x643 (1603). I have part of the log file below indicating

    CustomAction installexe returned actual error code 61016 (note this may not be 100% accurate if translation happened inside sandbox)
    MSI (s) (04:88) [18:36:00:756]: Product: Java 8 Update 31 -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action installexe, location: C:\WINDOWS\Installer\MSIBBB3.tmp, command: /s INSTALLDIR="C:\Program Files\Java\jre1.8.0_31\\" STATIC=0 WEB_ANALYTICS=0 EULA=0 NOSTARTMENU=1 AUTO_UPDATE=0 REPAIRMODE=0

    MSI (s) (04:88) [18:35:56:934]: Executing op: CustomActionSchedule(Action=installexerollback,ActionType=1346,Source=BinaryData,,)
    MSI (s) (04:88) [18:35:56:941]: Executing op: ActionStart(Name=installexe,,)
    MSI (s) (04:88) [18:35:57:068]: Executing op: CustomActionSchedule(Action=installexe,ActionType=3074,Source=BinaryData,Target=/s INSTALLDIR="C:\Program Files\Java\jre1.8.0_31\\" STATIC=0 WEB_ANALYTICS=0 EULA=0 NOSTARTMENU=1 AUTO_UPDATE=0 REPAIRMODE=0,)
    MSI (s) (04:88) [18:36:00:755]: Note: 1: 1722 2: installexe 3: C:\WINDOWS\Installer\MSIBBB3.tmp 4: /s INSTALLDIR="C:\Program Files\Java\jre1.8.0_31\\" STATIC=0 WEB_ANALYTICS=0 EULA=0 NOSTARTMENU=1 AUTO_UPDATE=0 REPAIRMODE=0
    CustomAction installexe returned actual error code 61016 (note this may not be 100% accurate if translation happened inside sandbox)
    MSI (s) (04:88) [18:36:00:756]: Product: Java 8 Update 31 -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action installexe, location: C:\WINDOWS\Installer\MSIBBB3.tmp, command: /s INSTALLDIR="C:\Program Files\Java\jre1.8.0_31\\" STATIC=0 WEB_ANALYTICS=0 EULA=0 NOSTARTMENU=1 AUTO_UPDATE=0 REPAIRMODE=0

    Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action installexe, location: C:\WINDOWS\Installer\MSIBBB3.tmp, command: /s INSTALLDIR="C:\Program Files\Java\jre1.8.0_31\\" STATIC=0 WEB_ANALYTICS=0 EULA=0 NOSTARTMENU=1 AUTO_UPDATE=0 REPAIRMODE=0
    MSI (s) (04:88) [18:36:01:435]: User policy value 'DisableRollback' is 0
    MSI (s) (04:88) [18:36:01:435]: Machine policy value 'DisableRollback' is 0
    Action ended 18:36:01: InstallFinalize. Return value 3.

    Any ideas what is wrong? TIA

    Friday, June 19, 2015 4:40 PM

Answers

  • This error is something very specific to this MSI and as the log states, you need to contact the vendor.

    Based on the log above, this MSI is calling a custom action which is running an exe that is in turn failing. What that exe is, what it does, or why it fails is not something discernible though. 


    Jason | http://blog.configmgrftw.com | @jasonsandys

    • Marked as answer by GibsonLP2012 Friday, June 19, 2015 7:27 PM
    Friday, June 19, 2015 5:27 PM
  • Thank you I found that the issue was that it will fail if the config file does not exist:

     "%ALLUSERSPROFILE%\Oracle\Java\java.settings.cfg"

    So I copied it to the profile and it works now!

    • Marked as answer by GibsonLP2012 Friday, June 19, 2015 7:27 PM
    Friday, June 19, 2015 7:27 PM

All replies

  • This error is something very specific to this MSI and as the log states, you need to contact the vendor.

    Based on the log above, this MSI is calling a custom action which is running an exe that is in turn failing. What that exe is, what it does, or why it fails is not something discernible though. 


    Jason | http://blog.configmgrftw.com | @jasonsandys

    • Marked as answer by GibsonLP2012 Friday, June 19, 2015 7:27 PM
    Friday, June 19, 2015 5:27 PM
  • Thank you I found that the issue was that it will fail if the config file does not exist:

     "%ALLUSERSPROFILE%\Oracle\Java\java.settings.cfg"

    So I copied it to the profile and it works now!

    • Marked as answer by GibsonLP2012 Friday, June 19, 2015 7:27 PM
    Friday, June 19, 2015 7:27 PM
  • This worked for me. Thanks!
    Wednesday, December 9, 2015 2:57 AM