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When assigning an owner in a SharePoint 2007 list and setting an alert e-mail the mail never arrives. RRS feed

  • Question

  •  I have added a "New Issue" a few months ago but it is taken away from this site (don;t know why).

    I am working on a SharePoint 2007 Environment (version 12.0.0.6545). When I set an Alert Me on a list, an e-mail is sent to me. WHen I add someone to a site within my site collection, an e-mail is generated. When I assign a workflow to a list, an email is sent. BUT when I create a Task List, Issue Tracking List or Project Tasks List, change the Advanced Settings and set that an assigned owner should get an e-mail, this email will never arrive....??

    I checked the Timer Jobs, accounts which are used, security settings on my lists, did a telnet on port 25 to see wether my Exchange server is listening, update the alerttemplates.xml, SMTP relay settings, checked the property values and did all this on both my servers but still no email when assigning a task.

    I also checked the SQL server tables, did all the STSADM commands I have found on about 40 different sites and I have searched for a solution on this for about 2 weeks now.

    I created a new Web Application, new site collection(s), new sites (different templates), used SharePoint Designer and SharePoint manager 2007 to check settings, tried every solution I could find on all kinds of sites but without result.

    NO EMAIL IS SENT OR ARRIVES WHEN ASSIGNING AN OWNER AND SET THAT THIS SHOULD GENERATE AN EMAIL WHEN CREATING A NEW TASK, ISSUE TRACKING LIST OR PROJECT TASK LIST

     

    Please give me another/new  solution and please do not delete this question because there's no solution which was succesfull right now

    Best regards,

     

    Jan Gremmen

    Friday, May 27, 2011 10:55 AM

All replies

  • There is a simple rule.

    Never post the same question twice.

    In this case you posted this new thread AND added the same question to an existing thread. That's one too many - parallel threads waste forum members' time.

    I have therefore deleted that reply in the other thread.

    Moderator

    I don't know why your earlier issue was deleted - if it was - but if you had tried too hard (Total use of CAPS; PLEASE HELP; exclamations marks etc. in the Title) to attract people to it that might be one reason for it vanishing.


    SP 2010 "FAQ" (mainly useful links): http://wssv4faq.mindsharp.com/default.aspx
    WSS3/MOSS FAQ (FAQ and Links) http://wssv3faq.mindsharp.com/default.aspx
    Both also have links to extensive book lists and to (free) on-line chapters
    Friday, May 27, 2011 1:33 PM
  • Hi,

    I would suggest you these steps:

    1. Try the same from all WFE to verify if there is any issue with a WFE.

    2. Check allow relay list of your SMTP server whether it has all IPs of your all WFEs in  it or not.

    I hope this will help you out.

    Thanks,

    Rahul Rashu

    Saturday, May 28, 2011 11:39 AM
  • Jan,

    I am shooting in the dark since I do not have any access to your site. If the versioning is not turned on, you may try turning it on and testing this again. Again this is a shot in the dark but if it works your pain point goes away.

    Secondly what triggers the notifications that you want sent to the assigned owner? 

    Bazin Makonnen

    Sunday, May 29, 2011 7:02 PM
  • There are only two servers involved and i have chekced settings and ran the actions on both machines. SMTP is allowed for all internal servers. If SMTP was the problem, the probably the other mail (Welcome mail when adding a new user - Workflow e-mail etc) wouldnt work as well but this IS working.

    I don't know what to check anymore...

     

    Jan

    Monday, May 30, 2011 6:53 AM
  • Hello Bazin,

    The only thing I would like to realize is sending an e-mail to someone who is assigned to be the owner of a Task of an Issuel List or a Project Task. By default (at least thats what I expect) SharePoint 2007 can do this OOTB. For some reason this is not working in the environment I am working at and unfortunately all efforts I did to make it work don't solve the issue. Versioning is not turned on but i am wondering if this would make a difference.

    Jan

     

    Monday, May 30, 2011 7:11 AM
  • Jan,

     As you stated, I think the SMPT issue can be ruled out by virtue that other emails are being generated.

    What is entirely not clear to me is how the OOTB list item is generating the notification automatically. Have you turned on the built in workflow feature for the particular list and automated it to notify the assignee? You may need to turn on the workflow feature in the list or library.

     I guess I am not clear on how the ootb automatically generates the email without some form of trigger to kick the job off.

     Bazin Makonnen

     


    • Edited by Bazin Makonnen Monday, May 30, 2011 12:27 PM 1
    • Marked as answer by Peng Lei Thursday, June 2, 2011 7:45 AM
    • Unmarked as answer by Mike Walsh FIN Saturday, July 16, 2011 6:25 AM
    Monday, May 30, 2011 12:26 PM
  • Hi Bazin,

    Correct me if I'm wrong but when I use a Task List in SharePoint 2007 and change the settings of the list and open the Advanced Settings of the list, then there's an option : E-Mail Notification              Send e-mail when ownership is assigned

    When I select: Yes (send an e-mail when ownership is assigned) then to me this sounds like an e-mail gets generated automatically when I add a new task and assign it to one of my colleagues out og the box. This is SharePoint behaviour which I have tested on other environments for which I do not have to define additional things/actions.

    Best regards and thanks for your efforts to help me solve this

    Jan

    Friday, June 10, 2011 6:58 AM
  • Hi Bazin,

    When I create a New List - for example a Task List, give it a name and a description, dont want to show it on the navigation and would like to send an e-mail to the assigned owner. When I afterwards add a workflow (f.e. an approval workflow) to this list and enter a name for an approver I can now see an e-mail is generated and comes in on his Outlook inbox ONLY when he DOES NOT have permission(s) on the list.

    The Outlook e-mail tells me:

    A workflow task has been assigned to you

    You do not have the required permissions to view this task.
    To complete this task:
    1. Request access.
    2. Review your task for specific details about this request.
    3. Perform the specific activities required for this task.
    4. Edit this task to mark the task as completed

    When I add the user to the Visitors group on this site, NO E-MAIL is delivered at all....

    Best regards,

     

    Jan

     

     

     

    Friday, July 15, 2011 12:37 PM
  • Jan

    It looks like you have made some progress.

    Try marking the existing task as completed via the EDIT Task link now that you have granted it permission. It may not be sending the email because it was already sent. If the edit task link allows you to mark it as completed, it will confirm that your new permissions are working in your favor. You can also create another task to initiate another email if you have already have not done that. I don't think you will get another email based on granting the necessary permissions. When the email was originally sent the , the workflow flags the email as having been sent. It will not send another one for the same record.

    Additionally if you by an chance are not inheriting permissions from the parent, then you would need to make sure that you grant access to the user in the permissions that are disconnected from the parent. In other words if you are no longer inheriting permissions from the parent for that particular list, you need to understand that the permissions will not cascade down to the levels that do not inherit permissions from the parents. Therefore you will have to explicitly grant access to that list.

    Let us know if these do not address your issue because there could be many other reasons why it is not sending the emails. However these are probably the two things that you can quickly rule in or out.

    Bazin Makonnen


    • Edited by Mike Walsh FIN Saturday, July 16, 2011 6:26 AM Let US know not me. These are not private conversations - don't try to make them so.
    Friday, July 15, 2011 9:47 PM