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Lync 2013 - crashing after Windows updates

    Question

  • Hi

    After doing the last round of Windows updates, my Lync 2013 client doesn't want to start up. It just crashes at the beginning

    Any suggestions on what to do? I've removed Lync, and installed it again. Also removed all the Lync updates that were installed from Windows Update and it still crashes on startup.

    Faulting application name: lync.exe, version: 15.0.4517.1004, time stamp: 0x51b13ed6
    Faulting module name: MFReadWrite.dll, version: 12.0.9200.16578, time stamp: 0x515f8dda
    Exception code: 0xc0000005
    Fault offset: 0x0001dde1
    Faulting process id: 0x11fc
    Faulting application start time: 0x01ce8202de5df005
    Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
    Faulting module path: C:\Windows\System32\MFReadWrite.dll
    Report Id: 1c8f2cb7-edf6-11e2-be92-24be051d43f5
    Faulting package full name: 
    Faulting package-relative application ID: 

    Tuesday, July 16, 2013 9:57 AM

Answers

  • Hi

    I had the same problem earlier this week after an automated Windows Update session. I didn't tie the update to the crashing and ended up reinstalling all of Office 2013 Pro after trying to just remove Lync and then reinstalling. The re-installation of Office cured the problem until this morning, when another Windows Update took place. This time Lync crashed immediately following the reboot after update so I joined the dots.

    I went through and uninstalled KB2817465, the Security Update for Lync 2013, which somehow appear twice in my list of updates installed in the past week. After removing both instances in the list I fired up Lync again and it worked fine. I know you stated you have removed the recent updates but just check for that particular KB number to make sure.

    Cheers

    Paul

    Edit:

    I just had another user complain of the same issue and I removed all 3 instances of the Lync 2013 Security Update in the Updates list, all having the same KB number but installed on different dates. This resolved the issue. This user also has an HP Laptop PC. Anyone else using HP laptop/notebooks with this issue?

    Paul

    Thursday, July 18, 2013 2:13 AM

All replies

  • I have been facing the same issue after running windows update couple of days ago. The lync 2013 crashes soon I launch on win7 OS. Any help

    - Provider
    [ Name] Application Error
    - EventID 1000
    [ Qualifiers] 0
    Level 2
    Task 100
    Keywords 0x80000000000000
    - TimeCreated
    [ SystemTime] 2013-07-16T13:40:27.000000000Z
    EventRecordID 146275
    Channel Application


    Security
    Faulting application name: lync.exe, version: 15.0.4517.1004, time stamp: 0x51b13f00
    Faulting module name: vdpsrc.dll, version: 1.2.0.71, time stamp: 0x4dd43534
    Exception code: 0xc0000005
    Fault offset: 0x00005ef5
    Faulting process id: 0xb20
    Faulting application start time: 0x01ce8229e96f17f0
    Faulting application path: C:\Program Files\Microsoft Office 15\root\office15\lync.exe
    Faulting module path: C:\Program Files\Intel\Bluetooth\vdpsrc.dll
    Report Id: 45eb9efc-ee1d-11e2-8923-ac7289f0d1d2


    • Edited by Shane911 Tuesday, July 16, 2013 1:51 PM removed few personal details
    Tuesday, July 16, 2013 1:49 PM
  • Please try to replace the faulting module by coping the file from other computer on which Lync clients work correctly.

    Before the replacement, please back up the original module file.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Wednesday, July 17, 2013 7:59 AM
    Moderator
  • Tried that, doesn't work. Also did a binary compare between the mfreadwrite.dll on the crashing machine and one where it works, and they are exactly the same (12.0.9200.16579)
    Wednesday, July 17, 2013 5:40 PM
  • I am facing the same issue with a machine running the same build of mfreadwrite.dll (12.0.9200.16579), we also recently applied Windows Updates, I believe it's related to KB2843160. 

    Replacing the mfreadwrite.dll from another machine did not resolve the issue for me and Lync 2013 32-bit continues to crash on start-up.

    I am going to test after removing the recent Lync security patch and see if this resolves the issue, though obviously is this is the cause removing the security update is not a solution.

    Wednesday, July 17, 2013 7:58 PM
  • Hi

    I had the same problem earlier this week after an automated Windows Update session. I didn't tie the update to the crashing and ended up reinstalling all of Office 2013 Pro after trying to just remove Lync and then reinstalling. The re-installation of Office cured the problem until this morning, when another Windows Update took place. This time Lync crashed immediately following the reboot after update so I joined the dots.

    I went through and uninstalled KB2817465, the Security Update for Lync 2013, which somehow appear twice in my list of updates installed in the past week. After removing both instances in the list I fired up Lync again and it worked fine. I know you stated you have removed the recent updates but just check for that particular KB number to make sure.

    Cheers

    Paul

    Edit:

    I just had another user complain of the same issue and I removed all 3 instances of the Lync 2013 Security Update in the Updates list, all having the same KB number but installed on different dates. This resolved the issue. This user also has an HP Laptop PC. Anyone else using HP laptop/notebooks with this issue?

    Paul

    Thursday, July 18, 2013 2:13 AM
  • I have this same issue as well on a Windows 8 Ent x64 machine with Lync 2013

    Faulting application name: lync.exe, version: 15.0.4420.1017, time stamp: 0x5067326f
    Faulting module name: MFReadWrite.dll, version: 12.0.9200.16578, time stamp: 0x515f8dda
    Exception code: 0xc0000005
    Fault offset: 0x0001dde1
    Faulting process id: 0xdc0
    Faulting application start time: 0x01ce88816e51d6cd
    Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\lync.exe
    Faulting module path: C:\Windows\System32\MFReadWrite.dll
    Report Id: baef9c43-f474-11e2-be7c-b4b52fe05371
    Faulting package full name:
    Faulting package-relative application ID:

    Removing the KB2817465 update hasn't worked for me.  I also found that when I installed Logitech camera software I get the same crash with MFReadWrite.dll.  As of right now I installed all of the latest Windows Updates for my system, excluding KB2817465. After installing I rebooted and Lync worked fine, rebooted again and it is crashing again with above error and KB2817465 is not installed after going through the installed updates list.  Any other suggestions?

    Wednesday, July 24, 2013 3:39 PM
  • Same problem here! Whats the fix? Any updates on this?
    Friday, July 26, 2013 6:49 PM
  • In the same boat here.  Could use some help please.  I have two machines both identical except I ran Office updates on only one of them.  That update installed the security update for Lync and it's in there three times.   I uninstalled and poof, all is well.  I assume this update will reinstall however if we run Office updates.
    Tuesday, July 30, 2013 4:48 PM
  • My Problem is fixed if I unplug the Logitech webcam. 
    Wednesday, August 07, 2013 8:23 PM
  • My Problem is fixed if I unplug the Logitech webcam. 

    That also worked for me. Any solutions to this issue ??

    Thursday, August 08, 2013 11:37 AM
  • My Problem is fixed if I unplug the Logitech webcam. 

    Same here, and we have other win8 machines with the same camera and they don't have a problem.

    Friday, August 09, 2013 6:30 PM
  • It looks like Lync has conflict with dll file. In my case, event logs pointed BlueTooth dll file and soon I got it resolved after renaming problematic file. It may work on every other case of DLL clash.

    Thanks

    Shane RAJ

     
    Tuesday, August 13, 2013 10:25 AM
  • got it resolved by renaming dll file (vdpsrc.dll).
    Tuesday, August 13, 2013 10:33 AM
  • I started getting the same problem today. Unplugging the logitech camera fixes the issue. Has a solution been found for this?
    Wednesday, August 21, 2013 11:16 PM
  • I'm having the same issue...unplugging the webcam fixes the issues. Any solution should be really appreciated.

    Thanks,

    Wednesday, September 04, 2013 8:12 PM
  • ThePrinceTDW

    Mine worked by removing all the lync related updates and search for vdpsrc.dll then rename it to vdpsrc.old.

    let us know if it works


    • Edited by KJ Desjaz Wednesday, September 04, 2013 11:00 PM
    Wednesday, September 04, 2013 10:59 PM
  • I started getting the same problem today. Unplugging the logitech camera fixes the issue. Has a solution been found for this?

    Hi! This crash happened to me on Win 7 (x64). I'm now running Win 8.1 (x64 Pro) and this issue started today after applying Windows updates.

    The updates I applied were MS Visual C++ 2008 & 2010 SP1 (KB2538243, KB2565063).

    My Lync client 2013 also started working after disconnecting the Logitech webcam (QuickCam E3500). It seems to crash immediately if I connect the webcam.

    Have you found out anything?

    -Kari

    • Proposed as answer by Scott Moser Tuesday, June 23, 2015 8:04 PM
    Tuesday, September 24, 2013 4:35 AM
  • My Problem is fixed if I unplug the Logitech webcam. 

    Be sure to unplug / disable all of your Video devices for this workaround. Don't forget virtual devices installed by some applications.

    Andy

    Tuesday, September 24, 2013 6:27 AM
  • I have same problem. Since some weeks Lync 2013 is crashing. When I unplug the web cam before I start Lync 2013 it is working. As soon I connect the web cam, Lync is crashing again.

    Lync 2010 doesn't show the same problem. It is working well.

    My problem is the file MFReadWrite.dll.

    Wednesday, September 25, 2013 1:40 PM
  • Same problem here - wondering if a different brand will work.

    Monday, October 07, 2013 6:27 PM
  • I experience the same issue with the MFReadWrite.dll Lync only crashes when I start a video call. It works for the first 2 seconds and then crashes. I also believe it's coming from Windows updates because Video calls worked for the last monthes without any Problems. I already tried to uninstall the KB2817465 updates, but no luck.

    Regards,
    Michael

    Tuesday, October 08, 2013 5:33 PM
  • I have the same problem with Windows 8.1 64bit (RTM) and Lync 2013.  Unplugging my Logitech web cam fixed the issue.  Does anyone know if Microsoft has acknowledged the issue?
    Thursday, October 10, 2013 8:47 PM
  • Hi,

    I had the same problem running on Windows 8 (x64) and Lync 2013 (x86). None of the above solution worked for me. However, after a support case with Microsoft we "solved" it by uninstalling the Citrix Receiver client application. This was a known bug and Microsoft is currently investigating the problem.

    Hope this will be of any help to anyone that have the same issue.

    Regards,
    Lidvar Kornberg

    • Proposed as answer by Jim Stalder Thursday, October 17, 2013 4:09 PM
    Friday, October 11, 2013 1:20 PM
  • Hi,

    That Receiver info is good to know. I can open a discussion about it in the Citrix forums? I'm running Receiver 4.0.1.4, do you have different one?

    -Kari


    -Kari

    Monday, October 14, 2013 7:15 AM
  • I had the same problem.   Windows 8 (x64) and Lync 2013 (x86), with Logitech Camera and Citrix Receiver installed.   Lync crashed with the Logitech Camera was plugged in.   When the camera was unplugged, Lync worked.   With Lync running, and I then plugged in the camera, then Lync crashed.    After reading this, I uninstalled Citrix Receiver and now all is working OK.   (Have not reinstalled Citrix Receiver at this point).
    Thursday, October 17, 2013 4:12 PM
  • Hi, this solved my Problem with Windows 8 and Lync 2013 too. Thanks!

    Friday, October 18, 2013 8:55 AM
  • i had the same problem....and solved it

    What was my solution:

    in device manager 4 Other Devices with missing drivers were available.

    3 times audio and 1 time VGA video

    after installing those drivers Lync 2013 strated normally

    Wednesday, October 30, 2013 9:52 AM
  • what you should do is to unregister dll. The Lync client should be able to open again after run the following command with administrative right.

    RegSvr32.exe /u “C:\Program Files\Intel\Bluetooth\vdpsrc.dll”


    Ryan, MCT/ MCITP~~~http://ryannetcoffee.wordpress.com/2011/01/13/hello-world/

    Friday, November 08, 2013 4:15 PM
  • Hi Lindvar

    I can confirm that. After removing the Citrix Receiver (40.0.0.19) Lync is running without any issues.

    Andy

    Friday, December 06, 2013 5:50 AM
  • Hi

    It seems that the latest Citrix Receiver (14.1.0.0) solved the problem.

    Andy

    Sunday, December 08, 2013 11:50 AM
  • Thanks, this led me down the path of uninstalling the Jan 14, 2014 Security Update KB2850057 - interestingly, there was also two previous versions of this sec update in my list. After a reboot, this update was removed and replaced with two versions of the same update dated 27 Feb, 2014.

    Lync Recording manager now starts without crashing.

    This started because I was experiencing the Lync client crashing whenever I plugged in any usb audio device other than my Logitec Headset (eg: Roundtable or ip external phone). Hopefully this is now resolved.


    Ben Sartori | obs | Project Manager

    Thursday, February 27, 2014 6:19 AM
  • Worked a treat - Thank you. 
    Wednesday, March 12, 2014 2:05 PM
  • Hi everyone! 

    I have the same problem with some machines in our company.

    Below I present step by step instruction how you can fix it:

    1. Delete KB2817465

    2. Install KB28881070   http://support.microsoft.com/kb/2881070

    3. Install KB2817465 again.

    That all guys ;)

    Friday, August 15, 2014 10:26 AM
  • I had the same issue. Lync 2013 crashed every time I tried to start it. Nothing I tried from these forums fixed it. My ultimate solution was to uninstall it and go back to using Office Communicator instead. Lync is really a very unreliable product!
    • Edited by Anthony3142 Tuesday, November 11, 2014 12:44 AM
    Tuesday, November 11, 2014 12:44 AM
  • Perfect answer. Removing Citrix Receiver fixed our organization Lync Recording manager issue
    Tuesday, June 02, 2015 6:35 PM
  • Thanks -Uninstalled updates and this worked ..

    Thanks Saurabh Sharma

    Monday, August 10, 2015 7:04 PM