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Bitlocker recover password RRS feed

  • Question

  • Hi,

    A CI is deployed to workstations to enable bitlocker. Many desktops are asking for recovery password. Many workstations are encrypted successfully.

    how to troubleshoot the reason for desktops which are prompting for recovery password. 

    Saturday, September 10, 2016 2:36 PM

Answers

  • Hi boopathi subramaniam,

    You should configure the startup options of your computer to have the hard disk drive first in the boot order, before any other drives such ach as CD/DVD drives or USB drives. If the hard disk is not first and you typically boot from hard disk, then a boot order change may be detected or assumed when removable media is found during boot. The boot order typically affects the system measurement that is verified by BitLocker and a change in boot order will cause you to be prompted for your BitLocker recovery key. For the same reason, if you have a laptop with a docking station, ensure that the hard disk drive is first in the boot order both when docked and undocked. 

    Please refer to the link below about issues resulting in Bitlocker Recovery Mode and their resolution.

    https://blogs.technet.microsoft.com/askcore/2010/08/04/issues-resulting-in-bitlocker-recovery-mode-and-their-resolution/

    Hope it will be helpful to you


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, September 12, 2016 6:49 AM
    Moderator

All replies

  • Hi boopathi subramaniam,

    You should configure the startup options of your computer to have the hard disk drive first in the boot order, before any other drives such ach as CD/DVD drives or USB drives. If the hard disk is not first and you typically boot from hard disk, then a boot order change may be detected or assumed when removable media is found during boot. The boot order typically affects the system measurement that is verified by BitLocker and a change in boot order will cause you to be prompted for your BitLocker recovery key. For the same reason, if you have a laptop with a docking station, ensure that the hard disk drive is first in the boot order both when docked and undocked. 

    Please refer to the link below about issues resulting in Bitlocker Recovery Mode and their resolution.

    https://blogs.technet.microsoft.com/askcore/2010/08/04/issues-resulting-in-bitlocker-recovery-mode-and-their-resolution/

    Hope it will be helpful to you


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, September 12, 2016 6:49 AM
    Moderator
  • Hi,

    Haven't received your message a few days, was your issue resolved? Because the case may be closed few days later.
    If you feel the suggestion could be helpful to you, please "mark it as answer" to help other community members who have same questions and find the helpful reply quickly.
    If no, please feel free to post back and tell us the current situation in order to provide further help.
    Best regards,
    Carl Fan


    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, September 20, 2016 9:02 AM
    Moderator
  • Thanks. i got it
    Tuesday, September 27, 2016 9:04 AM