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BugCheck Event ID: 1001 Windows 7 PC continues to reboot because of this error

    Question

  • Hi all,

    One of our PCs shutdown twice and one day I checked to see why it was shutting down and I got an error that was:

    -

    System

    -

    Provider

    [ Name]

    Microsoft-Windows-WER-SystemErrorReporting

    [ Guid]

    {ABCE23E7-DE45-4366-8631-84FA6C525952}

    [ EventSourceName]

    BugCheck

    -

    EventID

    1001

    [ Qualifiers]

    16384

    Version

    0

    Level

    2

    Task

    0

    Opcode

    0

    Keywords

    0x80000000000000

    -

    TimeCreated

    [ SystemTime]

    2015-08-04T20:33:25.000000000Z

    EventRecordID

    4418

    Correlation

    -

    Execution

    [ ProcessID]

    0

    [ ThreadID]

    0

    Channel

    System

    Computer

    XXXXXXXXXXX

    Security

     

    -

    EventData

    param1

    0x0000004a (0x0000000074a32e09, 0x0000000000000002, 0x0000000000000000, 0xfffff880081f6b60)

    param2

    C:\windows\MEMORY.DMP

    param3

    080415-18844-01


    Can someone help me with this.


    Wednesday, August 5, 2015 2:19 PM

Answers

  • Did not appear to have verifier enabled but it was called a BCC117 and related to your video subsystem

    These crashes were called BCC116/7 and are related to your video sub system.  Please follow the instructions in this wiki


    Wanikiya and Dyami--Team Zigzag

    Friday, August 28, 2015 3:49 PM
    Moderator

All replies

  • This machine shutdown again today, here is the log for it below:

    Log Name:      System
    Source:        Microsoft-Windows-WER-SystemErrorReporting
    Date:          8/10/2015 2:31:56 PM
    Event ID:      1001
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      TAMMY-PC
    Description:
    The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000004a (0x0000000074412e09, 0x0000000000000002, 0x0000000000000000, 0xfffff8800b2b0b60). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 081015-15350-01.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" />
        <EventID Qualifiers="16384">1001</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2015-08-10T18:31:56.000000000Z" />
        <EventRecordID>5839</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>System</Channel>
        <Computer>TAMMY-PC</Computer>
        <Security />
      </System>
      <EventData>
        <Data Name="param1">0x0000004a (0x0000000074412e09, 0x0000000000000002, 0x0000000000000000, 0xfffff8800b2b0b60)</Data>
        <Data Name="param2">C:\windows\MEMORY.DMP</Data>
        <Data Name="param3">081015-15350-01</Data>
      </EventData>
    </Event>

    Monday, August 10, 2015 7:44 PM
  •  A dump was saved in: C:\windows\MEMORY.DMP.
    Go to that location and upload that memory.dmp to your onedrive or any file sharing program and post it here. Make sure that you zip that file since memory dmps are usually larger than minidumps. If your account isn't verified and it won't let you post a link, replace http with hxxp and post the link.

    • Edited by Acreed02 Monday, August 10, 2015 8:16 PM
    Monday, August 10, 2015 8:16 PM
  •  
    We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  


    Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
    If you have any questions about the procedure please ask


    Wanikiya and Dyami--Team Zigzag

    Monday, August 10, 2015 8:34 PM
    Moderator
  • Acreed02 below is the actually Memory DMP File, hopefully that helps. 

    Memory DMP file

    Thanks

    Monday, August 10, 2015 9:36 PM
  • Your crash is caused by a memory corruption, which is usually in turn caused by a bad driver. Go ahead and run driver verifier, instructions can be found here. (Co-Authored JMH3143/ ZigZag3143)


    Tuesday, August 11, 2015 12:16 PM
  • I ran the driver verifier on this computer.  Even though we didn't get a Blue Screen Of Death, we did however experience several freeze ups and the only way to getting working again was the restart the PC.  So hopefully it left some info. 

    The below is the link to the zipped DMP file that was placed in the Minidump folder after the verifier was ran. How can I tell which driver is bad?

    DMP File 

    http://1drv.ms/1hJDd92

    Friday, August 28, 2015 3:29 PM
  • Did not appear to have verifier enabled but it was called a BCC117 and related to your video subsystem

    These crashes were called BCC116/7 and are related to your video sub system.  Please follow the instructions in this wiki


    Wanikiya and Dyami--Team Zigzag

    Friday, August 28, 2015 3:49 PM
    Moderator
  • Monday, October 23, 2017 12:08 PM