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DPM on Server 2008 say WMI Service not running RRS feed

  • Question

  • I'm trying to install the evaluation copy of DPM in my Host Server but is giving me this error:

    Setup cannot query the system configuration.

    Verify that the Windows Management Instrumentation (WMI) service is running. If the WMI service is not running, in Control Panel, click Administrative Tools, and then click Services. Right-click Windows Management Instrumentation, and then click Start.

    ID: 820

    I checked the WMI service and is running.

    I restarted the WMI service which in turn restarted all the Hyper-v services and it still gave me this error.

    I restarted the server Host and I still get the same error.

    Help

    Thanks

    Richitar

    Friday, January 23, 2009 8:03 PM

Answers

  • Hi richitar,

     

    To troubleshoot the issue, would you please refer to the following steps to install DPM on Windows Server 2008?

     

    Steps: install DPM on Windows Server 2008

     

    1. Click Start, point to Administrative Tools, and then click Server Manager.

     

    2. Expand Server Manager to the Features node, and then select Features.

     

    3. In the Features pane, click Add Features.

     

    4. Select Windows PowerShell, and then click Next.

     

    5. On the Confirm Installation Selections page, click Install.

     

    6. Click Start, point to Administrative Tools, and then click Server Manager.

     

    7. Expand Server Manager to the Roles node, and then select Roles.

     

    8. In the Roles pane, click Add Roles.

     

    9. In the Add Roles Wizard, on the Before You Begin page, click Next

     

    10. On the Select Server Roles page, select Web Service (IIS).

     

    11. In the Add features required for Web Server (IIS)? message box, click Add Required Features.

     

    Please ensure that you select the following Role service:

     

    -- HTTP Redirection

    -- Application Development

    -- ASP.net

    -- .NET Extensibility

    -- ISAPI Extensions

    -- ISAPI Filters

    -- Server Side Includes

    -- IIS 6 Management Compatibility

    -- IIS 6 Metabase Compatibility

    -- IIS 6 WMI Compatibility

    -- IIS 6 Scripting Tools

    -- IIS 6 Management Console

    -- Security (Installed)

    -- Windows Authentication (Installed)

     

    12. Install SIS

     

    a. At a command prompt (with elevated privileges) run the following command to install SIS

     

    start /wait ocsetup.exe SIS-Limited/quiet/norestart

     

    b. Wait for the command to complete (this can take a while)

     

    c. Reboot the server.

     

    d. To ensure that the SIS service is installed, you may check the following key. This key will appear after a reboot.

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SIS

     

    13. Afterwards, please run the DPM installation wizard to check if the issue will re-occur.

     

    14. After DPM installation finishes, it is recommended you install the hot fixes 950082, 949779, and 954641 on the DPM Server.

     

    Description of the System Center Data Protection Manager 2007 Feature Pack

    http://support.microsoft.com/?id=949779

     

    Description of the Data Protection Manager 2007 hotfix package rollup 2

    http://support.microsoft.com/?id=950082

     

    Description of the hotfix rollup package for System Center Data Protection Manager 2007: July 31, 2008

    http://support.microsoft.com/?id=954641

     

    Hope it helps.


    David Shen - MSFT
    • Marked as answer by David Shen Friday, January 30, 2009 5:59 AM
    Monday, January 26, 2009 9:10 AM
  • Hi richitar,

     

    According the research, this problem may occur when both SQL Server Reporting Services and Windows SharePoint Services are installed in the same Internet Information Services (IIS) application pool.

     

    To resolve this issue, please perform one of the following tasks:

     

    1. Uninstall Windows SharePoint Services, uninstall DPM, and then install DPM again.

     

    2. Configure a side-by-side installation of SQL Server Reporting Services and Windows SharePoint Services.

     

    For more instructions, please see Troubleshooting a Side-by-Side Installation of Reporting Services and Windows SharePoint Services

    http://go.microsoft.com/fwlink/?LinkId=50877

     

    Meanwhile, please also verify that the Default Web Site is disabled with port 443 and 8443 before you install the SQL server instance.

     

    For more information on the deployment of System Center Data Protection Manager, please refer to:

     

    Deploying System Center Data Protection Manager 2007

    http://www.microsoft.com/downloads/details.aspx?familyid=2812640F-A4A7-4FF8-B4C9-0D73B828328D&displaylang=en

     

    Hope it helps.


    David Shen - MSFT
    • Marked as answer by David Shen Friday, January 30, 2009 5:59 AM
    Thursday, January 29, 2009 2:21 AM

All replies

  • Hi richitar,

     

    To troubleshoot the issue, would you please refer to the following steps to install DPM on Windows Server 2008?

     

    Steps: install DPM on Windows Server 2008

     

    1. Click Start, point to Administrative Tools, and then click Server Manager.

     

    2. Expand Server Manager to the Features node, and then select Features.

     

    3. In the Features pane, click Add Features.

     

    4. Select Windows PowerShell, and then click Next.

     

    5. On the Confirm Installation Selections page, click Install.

     

    6. Click Start, point to Administrative Tools, and then click Server Manager.

     

    7. Expand Server Manager to the Roles node, and then select Roles.

     

    8. In the Roles pane, click Add Roles.

     

    9. In the Add Roles Wizard, on the Before You Begin page, click Next

     

    10. On the Select Server Roles page, select Web Service (IIS).

     

    11. In the Add features required for Web Server (IIS)? message box, click Add Required Features.

     

    Please ensure that you select the following Role service:

     

    -- HTTP Redirection

    -- Application Development

    -- ASP.net

    -- .NET Extensibility

    -- ISAPI Extensions

    -- ISAPI Filters

    -- Server Side Includes

    -- IIS 6 Management Compatibility

    -- IIS 6 Metabase Compatibility

    -- IIS 6 WMI Compatibility

    -- IIS 6 Scripting Tools

    -- IIS 6 Management Console

    -- Security (Installed)

    -- Windows Authentication (Installed)

     

    12. Install SIS

     

    a. At a command prompt (with elevated privileges) run the following command to install SIS

     

    start /wait ocsetup.exe SIS-Limited/quiet/norestart

     

    b. Wait for the command to complete (this can take a while)

     

    c. Reboot the server.

     

    d. To ensure that the SIS service is installed, you may check the following key. This key will appear after a reboot.

     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SIS

     

    13. Afterwards, please run the DPM installation wizard to check if the issue will re-occur.

     

    14. After DPM installation finishes, it is recommended you install the hot fixes 950082, 949779, and 954641 on the DPM Server.

     

    Description of the System Center Data Protection Manager 2007 Feature Pack

    http://support.microsoft.com/?id=949779

     

    Description of the Data Protection Manager 2007 hotfix package rollup 2

    http://support.microsoft.com/?id=950082

     

    Description of the hotfix rollup package for System Center Data Protection Manager 2007: July 31, 2008

    http://support.microsoft.com/?id=954641

     

    Hope it helps.


    David Shen - MSFT
    • Marked as answer by David Shen Friday, January 30, 2009 5:59 AM
    Monday, January 26, 2009 9:10 AM
  • Thanks for your answer.

    One thing I forgot to mention is that this is the server where I have Virtual Macine Manager running, and according to the installation guidelines, the DPM server should be a Server by itself.

    Is this correct?

     

    Thanks

    Monday, January 26, 2009 1:14 PM
  • richitar said:

    Thanks for your answer.

    One thing I forgot to mention is that this is the server where I have Virtual Macine Manager running, and according to the installation guidelines, the DPM server should be a Server by itself.

    Is this correct?

     

    Thanks



    Yes. you are correct. If possible, Please let me know if the guideline works on your side.
    David Shen - MSFT
    Monday, January 26, 2009 1:42 PM
  •  

    I am now running the setup on a dedicated server to DPM. I'm installing the trial version and on the last step of the SQL setup I got an error 812 which says:

    Report Configuration Failed

    Verify that SQL Server Reporting Services is installed properly and that is running.



    Thanks

    Wednesday, January 28, 2009 8:11 PM
  • Hi richitar,

     

    According the research, this problem may occur when both SQL Server Reporting Services and Windows SharePoint Services are installed in the same Internet Information Services (IIS) application pool.

     

    To resolve this issue, please perform one of the following tasks:

     

    1. Uninstall Windows SharePoint Services, uninstall DPM, and then install DPM again.

     

    2. Configure a side-by-side installation of SQL Server Reporting Services and Windows SharePoint Services.

     

    For more instructions, please see Troubleshooting a Side-by-Side Installation of Reporting Services and Windows SharePoint Services

    http://go.microsoft.com/fwlink/?LinkId=50877

     

    Meanwhile, please also verify that the Default Web Site is disabled with port 443 and 8443 before you install the SQL server instance.

     

    For more information on the deployment of System Center Data Protection Manager, please refer to:

     

    Deploying System Center Data Protection Manager 2007

    http://www.microsoft.com/downloads/details.aspx?familyid=2812640F-A4A7-4FF8-B4C9-0D73B828328D&displaylang=en

     

    Hope it helps.


    David Shen - MSFT
    • Marked as answer by David Shen Friday, January 30, 2009 5:59 AM
    Thursday, January 29, 2009 2:21 AM
  •  

    I have given up doing this on 2008 server. I've tried every single possible to do this install but DPM eval just won't give me a break.

    If it's not SQL then is Reporting Services or SIS or Authentication or the default website or something else.

    I'm going to try server 2003 and see if it works better.

    I'm not impressed with so many installation problems and details that are not included in the installation instructions.

    Thanks

    Friday, January 30, 2009 8:57 PM