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BEX Error then, APPCRASH Error ---> Under Vista everything ok RRS feed

  • Question

  • Hello,
    Please heeeeeelp! I successfully used my software tool under Vista 64bit. Now i upgraded my vista 64 to win 7 64 bit today (TOSHIBA UPGRADE SERVICE) and now i get two errors: Here are the error-logs....I urgently need this program for work. So if there is no solution i have to search for a way to DOWNGRADE back to vista because it is essential for my work!

    1)
    Problemsignatur:
      Problemereignisname:    BEX
      Anwendungsname:    abrechnung.exe
      Anwendungsversion:    0.0.0.0
      Anwendungszeitstempel:    2a425e19
      Fehlermodulname:    StackHash_bcc1
      Fehlermodulversion:    0.0.0.0
      Fehlermodulzeitstempel:    00000000
      Ausnahmeoffset:    005a0059
      Ausnahmecode:    c0000005
      Ausnahmedaten:    00000008
      Betriebsystemversion:    6.1.7600.2.0.0.768.3
      Gebietsschema-ID:    1031
      Zusatzinformation 1:    bcc1
      Zusatzinformation 2:    bcc1b61a0da6a460949644a0afd10c87
      Zusatzinformation 3:    cc9d
      Zusatzinformation 4:    cc9df9baf4aad64596c3aaf2764a0277



    2)

    Problemsignatur:
      Problemereignisname:    APPCRASH
      Anwendungsname:    abrechnung.exe
      Anwendungsversion:    0.0.0.0
      Anwendungszeitstempel:    2a425e19
      Fehlermodulname:    abrechnung.exe
      Fehlermodulversion:    0.0.0.0
      Fehlermodulzeitstempel:    2a425e19
      Ausnahmecode:    c0000005
      Ausnahmeoffset:    0007f6cc
      Betriebsystemversion:    6.1.7600.2.0.0.768.3
      Gebietsschema-ID:    1031
      Zusatzinformation 1:    7071
      Zusatzinformation 2:    7071130979c9ef5c2bd7a0229fcb84ef
      Zusatzinformation 3:    1d1f
      Zusatzinformation 4:    1d1fc063c968eb0c957609bfbbaf92c2



    Thank you
    Monday, December 28, 2009 10:55 PM

Answers

  • Hello,

    Try to disable UAC and turn off DEP:

    Turn off UAC (User Account Control)
    =================
    1. Click Start. Type MSCONFIG in the Start Search bar and press Enter.
     
    Note: If UAC window prompts for permission to continue, please click Continue.
     
    2. Click Tools.
    3. Highlight Change UAC setting, click Launch.
    4. Set to Never notify.

    Turn off Data Execution Prevention (DEP)
    ===============================
    1. Click Start ->All Programs->Accessories.
    2. Right click Command Prompt and select "Run as administrator".
    3. Click Continue when the User Account Control window appears.
    4. Copy the following command, right click in the opened command window, and then choose Paste. Press ENTER and you will receive the message "The operation completed successfully".
     
    bcdedit.exe /set {current} nx AlwaysOff
     
    5. Reboot the computer.

     


    Thomas77
    • Marked as answer by Dale Qiao Tuesday, January 5, 2010 4:09 AM
    Tuesday, December 29, 2009 9:55 AM
  • Hello,

    I think one of the errors does not happen after turn off DEP. Let's continue to test the problem in clean boot mode:

    Clean Boot
    ================
    1. Click the Start Button type "msconfig" (without quotation marks) in the Start Search box, and then press Enter.
    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).
    3. Click the "Startup" tab, click "Disable All" and click "OK".
    4. Restart the computer.

    You can also try run the program by the build-in administrator account:
     

    Use Command to enable the Built-in Administrator

    ================================

    1. Click the Start button->All Programs->Accessories.

    2. Right click Command Prompt and select "Run as administrator".

    3. Click Continue when the User Account Control window appears.

    4. Type the following command and press Enter:

     

    net user administrator /active:yes

     

    5. Restart the computer and then log into the computer by this Administrator account.


    Thomas77
    • Marked as answer by Dale Qiao Tuesday, January 5, 2010 4:09 AM
    Thursday, December 31, 2009 9:35 AM

All replies

  • Hello,

    Go to Windows 7 Compatibility Center and check if this program is compatible with windows 7.

    http://www.microsoft.com/windows/compatibility/windows-7/

    The program may be corrupted during upgrading. Try to reinstall this program. If the problem still happens, run this problem with windows vista or xp compatible mode:
     
    1. Right click the exe file of the program and choose properties.
    2. In Compatibility tab, select a compatibility  mode and to see if the issue persists.

    As for the crashed process 'abrechnung.exe', it may be a virus or malware. Run anti-virus program to scan the whole computer.



    Thomas77
    Tuesday, December 29, 2009 7:30 AM
  • HELLO,

    Thanks for the quick answer!!! But i do have still a problem with a solution:

    Because my program is written by a firm with is expectedly not listed in the Windows Compatibility Center. Furthermore it do NOT has an own installation-part, so i have it on a dvd and just have to copy it from there to a folder on my hard-disk.

    Yeah, i also tried to run it in xp/vista compatible mode but unfortunately with the same result.

    Moreover i made a full antivir check with NO RESULT, so alltogether i can ensure that there is NO VIRUS in this file.


    Slowly i become very desperate, because it went soooo good under vista 64 !!!!!!!!! I dont know if it may be corrupted during the upgrade process, or it has sth to do with "other" programs it uses (like BDE Subsystem), but eg i reinstalled BDE and nothing changed.


    HEEEEELP
    Tuesday, December 29, 2009 9:36 AM
  • Hello,

    Try to disable UAC and turn off DEP:

    Turn off UAC (User Account Control)
    =================
    1. Click Start. Type MSCONFIG in the Start Search bar and press Enter.
     
    Note: If UAC window prompts for permission to continue, please click Continue.
     
    2. Click Tools.
    3. Highlight Change UAC setting, click Launch.
    4. Set to Never notify.

    Turn off Data Execution Prevention (DEP)
    ===============================
    1. Click Start ->All Programs->Accessories.
    2. Right click Command Prompt and select "Run as administrator".
    3. Click Continue when the User Account Control window appears.
    4. Copy the following command, right click in the opened command window, and then choose Paste. Press ENTER and you will receive the message "The operation completed successfully".
     
    bcdedit.exe /set {current} nx AlwaysOff
     
    5. Reboot the computer.

     


    Thomas77
    • Marked as answer by Dale Qiao Tuesday, January 5, 2010 4:09 AM
    Tuesday, December 29, 2009 9:55 AM
  • Dear Thomas77,

    I tried the two aspects: no result but that I now get just one error (the BEX one) instead ot the two! How can this be? What did the upgrade to my program?
    Do you have ANY other idea? I will try EVERYTHING.

    Wednesday, December 30, 2009 12:10 PM
  • Hello,

    I think one of the errors does not happen after turn off DEP. Let's continue to test the problem in clean boot mode:

    Clean Boot
    ================
    1. Click the Start Button type "msconfig" (without quotation marks) in the Start Search box, and then press Enter.
    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).
    3. Click the "Startup" tab, click "Disable All" and click "OK".
    4. Restart the computer.

    You can also try run the program by the build-in administrator account:
     

    Use Command to enable the Built-in Administrator

    ================================

    1. Click the Start button->All Programs->Accessories.

    2. Right click Command Prompt and select "Run as administrator".

    3. Click Continue when the User Account Control window appears.

    4. Type the following command and press Enter:

     

    net user administrator /active:yes

     

    5. Restart the computer and then log into the computer by this Administrator account.


    Thomas77
    • Marked as answer by Dale Qiao Tuesday, January 5, 2010 4:09 AM
    Thursday, December 31, 2009 9:35 AM
  • BIG SORRY for the delay!!


    I tried the new ones, but nevetheless: no positive result :(

    Besides: Shall I always try ALL possibilities youve told me together?? Because till now ive only tried them solitary, so if one didnt work i recovered the original state and THEN tried the next one.


    Thanks
    Wednesday, January 6, 2010 1:15 PM