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windows unexpected shtdown problem RRS feed

  • Question

  • sir,

    i m using windows 7 home pre  os , but from last two weeks i m facing unexpected shut down problem whenever i play any installed games........plz help me out

    i given my problem details below.....

    Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.1.7600.2.0.0.768.3
      Locale ID: 1033

    Additional information about the problem:
      BCCode: 116
      BCP1: FFFFFA8005AF11D0
      BCP2: FFFFF8801068F970
      BCP3: FFFFFFFFC000009A
      BCP4: 0000000000000004
      OS Version: 6_1_7600
      Service Pack: 0_0
      Product: 768_1

    Files that help describe the problem:
      C:\Windows\Minidump\053111-17830-01.dmp
      C:\Users\Ravi_RV\AppData\Local\Temp\WER-30607-0.sysdata.xml

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    Thursday, June 2, 2011 11:39 AM

Answers

  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa8005da2160, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff880106eaf10, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000004, Optional internal context dependent data.
    Debugging Details:
    ------------------
    FAULTING_IP: 
    nvlddmkm+801f10
    fffff880`106eaf10 4883ec28        sub     rsp,28h
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    CUSTOMER_CRASH_COUNT:  1
    BUGCHECK_STR:  0x116
    PROCESS_NAME:  System
    CURRENT_IRQL:  0
    STACK_TEXT:  
    fffff880`04b71b88 fffff880`042ad000 : 00000000`00000116 fffffa80`05da2160 fffff880`106eaf10 ffffffff`c000009a : nt!KeBugCheckEx
    fffff880`04b71b90 fffff880`04280867 : fffff880`106eaf10 fffffa80`08262000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`04b71bd0 fffff880`042ace0f : fffffa80`ffffd84d fffff800`00b96080 fffffa80`05da2160 00000000`0000000f : dxgkrnl!DXGADAPTER::Reset+0x2a3
    fffff880`04b71c80 fffff880`0437bec1 : fffffa80`0697eb90 00000000`00000080 00000000`00000000 fffffa80`0824f010 : dxgkrnl!TdrResetFromTimeout+0x23
    fffff880`04b71d00 fffff800`0355fbc6 : 00000000`0315ca06 fffffa80`0825b4d0 fffffa80`05514040 fffffa80`0825b4d0 : dxgmms1!VidSchiWorkerThread+0x101
    fffff880`04b71d40 fffff800`0329abc6 : fffff800`03436e80 fffffa80`0825b4d0 fffff800`03444c40 fffff880`01253534 : nt!PspSystemThreadStartup+0x5a
    fffff880`04b71d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
    STACK_COMMAND:  .bugcheck ; kb
    FOLLOWUP_IP: 
    nvlddmkm+801f10
    fffff880`106eaf10 4883ec28        sub     rsp,28h
    SYMBOL_NAME:  nvlddmkm+801f10
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: nvlddmkm
    IMAGE_NAME:  nvlddmkm.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  4dd73a68
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    Followup: MachineOwner
    ---------
    4: kd> lmvm nvlddmkm
    start             end                 module name
    fffff880`0fee9000 fffff880`10b97000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Sat May 21 06:07:04 2011 (4DD73A68)
        CheckSum:         00C9FFFF
        ImageSize:        00CAE000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    ___________________________
    The BSOD was caused by nvlddmkm.sys driver. It belongs to your NVIDIA graphic Card.
    I see that the driver is the latest one and I recommend that you contacdt NVIDIA Technical Support to report that.

    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

    • Marked as answer by Cloud_TS Monday, June 13, 2011 9:06 AM
    Monday, June 6, 2011 8:24 AM
  • Check that the fan/cooling system on the graphics card is clean and functioning, completely uninstall the current drivers, install different drivers. This is not an easy problem to fix. You might try the nVidia support forums for more ideas.
    • Marked as answer by Cloud_TS Monday, June 13, 2011 9:06 AM
    Tuesday, June 7, 2011 12:43 PM

All replies

  • Bug CHeck Code 0x116: http://msdn.microsoft.com/en-us/library/ff557263(VS.85).aspx

    Start by updating graphic card driver.

    If this does not help, use Microsoft Skydrive to upload dump files (c:\windows\minidumps).

    You can also contact Microsoft CSS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011

    Microsoft Certified Professional

    Microsoft Certified Systems Administrator: Security

    Microsoft Certified Systems Engineer: Security

    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration

    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration

    Microsoft Certified Technology Specialist: Windows 7, Configuring

    Microsoft Certified IT Professional: Enterprise Administrator

    Thursday, June 2, 2011 11:44 AM
  • i m update my grphics card driver (nvidia-gt220) with the latest version of driver..275.33........

    but the problem is still happen.....

    what about microsoft skydriver upload dump files system????????

    and also microsoft css ??????????

    help me...........

    Saturday, June 4, 2011 11:31 AM
  • Here is a link to Microsoft Skydrive: http://cid-0fb4ec4397749cd0.skydrive.live.com/home.aspx?sa=339093181

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011

    Microsoft Certified Professional

    Microsoft Certified Systems Administrator: Security

    Microsoft Certified Systems Engineer: Security

    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration

    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration

    Microsoft Certified Technology Specialist: Windows 7, Configuring

    Microsoft Certified IT Professional: Enterprise Administrator

    Saturday, June 4, 2011 11:44 AM
  • i upload the dump files....on skydrivers................................plz check it out

    and for ur information i give my computer detail below....

    dell studio XPS 8000

    processor- intel(R) Core(TM) i7 CPU 860@2.80GHz

    Ram-6gb

    Os-windows 7 home premium 64bit

    Graphics card- nvidia geforce gt220

    .....................................................................

     

    Sunday, June 5, 2011 12:36 PM
  • Please give me the link so that I can download them.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

    Sunday, June 5, 2011 3:56 PM
  • ohhh sorry 4 that..............here is the link............https://cid-3cfaf2652d7933b5.skydrive.live.com/redir.aspx?resid=3CFAF2652D7933B5!104
    Monday, June 6, 2011 6:47 AM
  • It is okay for the link but now you have to set it for public access so that I will be able to download files.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

    Monday, June 6, 2011 7:24 AM
  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa8005da2160, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff880106eaf10, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000004, Optional internal context dependent data.
    Debugging Details:
    ------------------
    FAULTING_IP: 
    nvlddmkm+801f10
    fffff880`106eaf10 4883ec28        sub     rsp,28h
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    CUSTOMER_CRASH_COUNT:  1
    BUGCHECK_STR:  0x116
    PROCESS_NAME:  System
    CURRENT_IRQL:  0
    STACK_TEXT:  
    fffff880`04b71b88 fffff880`042ad000 : 00000000`00000116 fffffa80`05da2160 fffff880`106eaf10 ffffffff`c000009a : nt!KeBugCheckEx
    fffff880`04b71b90 fffff880`04280867 : fffff880`106eaf10 fffffa80`08262000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`04b71bd0 fffff880`042ace0f : fffffa80`ffffd84d fffff800`00b96080 fffffa80`05da2160 00000000`0000000f : dxgkrnl!DXGADAPTER::Reset+0x2a3
    fffff880`04b71c80 fffff880`0437bec1 : fffffa80`0697eb90 00000000`00000080 00000000`00000000 fffffa80`0824f010 : dxgkrnl!TdrResetFromTimeout+0x23
    fffff880`04b71d00 fffff800`0355fbc6 : 00000000`0315ca06 fffffa80`0825b4d0 fffffa80`05514040 fffffa80`0825b4d0 : dxgmms1!VidSchiWorkerThread+0x101
    fffff880`04b71d40 fffff800`0329abc6 : fffff800`03436e80 fffffa80`0825b4d0 fffff800`03444c40 fffff880`01253534 : nt!PspSystemThreadStartup+0x5a
    fffff880`04b71d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
    STACK_COMMAND:  .bugcheck ; kb
    FOLLOWUP_IP: 
    nvlddmkm+801f10
    fffff880`106eaf10 4883ec28        sub     rsp,28h
    SYMBOL_NAME:  nvlddmkm+801f10
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: nvlddmkm
    IMAGE_NAME:  nvlddmkm.sys
    DEBUG_FLR_IMAGE_TIMESTAMP:  4dd73a68
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys
    Followup: MachineOwner
    ---------
    4: kd> lmvm nvlddmkm
    start             end                 module name
    fffff880`0fee9000 fffff880`10b97000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Sat May 21 06:07:04 2011 (4DD73A68)
        CheckSum:         00C9FFFF
        ImageSize:        00CAE000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    ___________________________
    The BSOD was caused by nvlddmkm.sys driver. It belongs to your NVIDIA graphic Card.
    I see that the driver is the latest one and I recommend that you contacdt NVIDIA Technical Support to report that.

    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

    • Marked as answer by Cloud_TS Monday, June 13, 2011 9:06 AM
    Monday, June 6, 2011 8:24 AM
  • thanks........................................

     

    Monday, June 6, 2011 9:07 AM
  • Some drivers might work better than others, try a different version, make sure you completely uninstall the old drivers before installing the new.
    Monday, June 6, 2011 3:54 PM
  • ya ....i installed 266.58 version driver

    but still the problem happens ...........................................

    what should i do???????????????????????

     

    Tuesday, June 7, 2011 6:45 AM
  • Check that the fan/cooling system on the graphics card is clean and functioning, completely uninstall the current drivers, install different drivers. This is not an easy problem to fix. You might try the nVidia support forums for more ideas.
    • Marked as answer by Cloud_TS Monday, June 13, 2011 9:06 AM
    Tuesday, June 7, 2011 12:43 PM