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Windows Activation Error 0XC004C020 RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Validation unsupported OS
    Validation Code: 6
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-9TW8K-R39KV-94T4D
    Windows Product Key Hash: cgF0HoUN7EAxaqINtkR7uHqELV0=
    Windows Product ID: 00378-60000-00000-AA580
    Windows Product ID Type: 0
    Windows License Type: Unknown
    Windows OS version: N/A, hr=0x8007007a
    ID: {B40E2F53-1F87-46ED-8757-4B0B4F719CE9}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 10 Pro
    Architecture: 0x00000009
    Build lab: 17134.rs4_release.180410-1804
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 111 Unsupported OS
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\licdll.dll[Hr = 0x80070002]
    File Mismatch: C:\WINDOWS\system32\oembios.bin[Hr = 0x80070002]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[Hr = 0x80070002]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[Hr = 0x80070002]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B40E2F53-1F87-46ED-8757-4B0B4F719CE9}</UGUID><Version>1.9.0027.0</Version><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-94T4D</PKey><PID>00378-60000-00000-AA580</PID><PIDType>0</PIDType><SID>S-1-5-21-381504013-628931492-344162924</SID><SYSTEM><Manufacturer>Acer                  </Manufacturer><Model>Predator G1-710</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>R01-A1</Version><SMBIOSVersion major="3" minor="0"/><Date>20160422000000.000000+000</Date></BIOS><HWID>02663307018400FE</HWID><UserLCID>0429</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Iran Standard Time(GMT+03:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>111</Result><Products/><Applications><App Id="00" Version="10" Result="10214216"/><App Id="01" Version="10" Result="1050765903"/><App Id="02" Version="10" Result="131072"/><App Id="03" Version="10" Result="863172"/><App Id="04" Version="10" Result="30"/><App Id="05" Version="10" Result="131552"/><App Id="06" Version="10" Result="32"/><App Id="07" Version="10" Result="31"/><App Id="08" Version="10" Result="134308"/><App Id="0A" Version="10" Result="134304"/><App Id="0B" Version="10" Result="62"/><App Id="0C" Version="10" Result="10213528"/><App Id="0D" Version="10" Result="1998151210"/><App Id="0E" Version="10" Result="72"/><App Id="10" Version="10" Result="62"/><App Id="11" Version="10" Result="589824"/><App Id="12" Version="10" Result="31"/><App Id="13" Version="10" Result="80"/><App Id="14" Version="10" Result="10"/><App Id="16" Version="10" Result="2"/><App Id="18" Version="10" Result="72"/><App Id="1A" Version="10" Result="865592"/><App Id="1B" Version="10" Result="10218568"/><App Id="1C" Version="10" Result="10213564"/><App Id="1D" Version="10" Result="1998150974"/><App Id="1E" Version="10" Result="10213656"/><App Id="1F" Version="10" Result="1998150974"/><App Id="23" Version="10" Result="10214268"/><App Id="24" Version="10" Result="62"/><App Id="25" Version="10" Result="10214188"/><App Id="26" Version="10" Result="1998150259"/><App Id="27" Version="10" Result="865600"/><App Id="28" Version="10" Result="10213656"/><App Id="29" Version="10" Result="62"/><App Id="2A" Version="10" Result="10215048"/><App Id="2B" Version="10" Result="782760"/><App Id="2C" Version="10" Result="1998150406"/><App Id="2D" Version="10" Result="1"/><App Id="2E" Version="10" Result="62"/><App Id="2F" Version="10" Result="10213808"/><App Id="30" Version="10" Result="865600"/><App Id="31" Version="10" Result="34078782"/><App Id="32" Version="10" Result="10214280"/><App Id="33" Version="10" Result="1997869564"/><App Id="36" Version="10" Result="34078782"/><App Id="37" Version="10" Result="10213656"/><App Id="38" Version="10" Result="2"/><App Id="39" Version="10" Result="10214300"/><App Id="3A" Version="10" Result="2"/><App Id="3C" Version="10" Result="3801155"/><App Id="3D" Version="10" Result="5701724"/><App Id="3E" Version="10" Result="5111881"/><App Id="3F" Version="10" Result="5177412"/><App Id="40" Version="10" Result="5439575"/><App Id="41" Version="10" Result="7536732"/><App Id="42" Version="10" Result="7536761"/><App Id="43" Version="10" Result="6619252"/><App Id="44" Version="10" Result="3342445"/><App Id="45" Version="10" Result="6029362"/><App Id="46" Version="10" Result="4653143"/><App Id="47" Version="10" Result="5505089"/><App Id="48" Version="10" Result="7536741"/><App Id="49" Version="10" Result="3014772"/><App Id="4A" Version="10" Result="6357091"/><App Id="4B" Version="10" Result="98"/><App Id="B9" Version="10" Result="1998141411"/><App Id="BA" Version="10" Result="10215048"/><App Id="BB" Version="10" Result="10214204"/><App Id="BC" Version="10" Result="1998324093"/><App Id="BD" Version="10" Result="10214292"/><App Id="BE" Version="10" Result="10292028"/><App Id="BF" Version="10" Result="10292028"/><App Id="C0" Version="10" Result="10292004"/><App Id="C1" Version="10" Result="10291960"/><App Id="C3" Version="10" Result="10214236"/><App Id="C4" Version="10" Result="1998324040"/><App Id="C5" Version="10" Result="10214308"/><App Id="C6" Version="10" Result="10223868"/><App Id="C7" Version="10" Result="10223616"/><App Id="C8" Version="10" Result="2"/><App Id="C9" Version="10" Result="9"/><App Id="CB" Version="10" Result="2"/><App Id="CC" Version="10" Result="10214480"/><App Id="CE" Version="10" Result="1998170108"/><App Id="CF" Version="10" Result="10214480"/><App Id="D0" Version="10" Result="10231472"/><App Id="D1" Version="10" Result="1952"/><App Id="D2" Version="10" Result="-194488364"/><App Id="D3" Version="10" Result="10231384"/><App Id="D4" Version="10" Result="10214480"/><App Id="D6" Version="10" Result="1998169601"/><App Id="D7" Version="10" Result="10214564"/><App Id="D8" Version="10" Result="10229592"/><App Id="DA" Version="10" Result="16777596"/><App Id="DB" Version="10" Result="-194488364"/><App Id="DC" Version="10" Result="13080"/><App Id="DD" Version="10" Result="236"/><App Id="DF" Version="10" Result="2"/><App Id="E1" Version="10" Result="1559622926"/><App Id="E2" Version="10" Result="10214436"/><App Id="E3" Version="10" Result="1998168602"/><App Id="E4" Version="10" Result="10214564"/><App Id="E5" Version="10" Result="10214480"/><App Id="E6" Version="10" Result="10214424"/><App Id="E7" Version="10" Result="10214420"/><App Id="E8" Version="10" Result="1998168978"/><App Id="EB" Version="10" Result="10214676"/><App Id="EC" Version="10" Result="1998168721"/><App Id="ED" Version="10" Result="1969772564"/><App Id="EE" Version="10" Result="1969772548"/><App Id="F1" Version="10" Result="10229592"/><App Id="F2" Version="10" Result="10883072"/><App Id="F3" Version="10" Result="1952"/><App Id="F4" Version="10" Result="10895360"/><App Id="F5" Version="10" Result="24"/><App Id="F6" Version="10" Result="3"/><App Id="F8" Version="10" Result="2"/><App Id="F9" Version="10" Result="3"/><App Id="FA" Version="10" Result="2"/><App Id="FB" Version="10" Result="-194488364"/><App Id="FC" Version="10" Result="1"/><App Id="FD" Version="10" Result="1559623010"/><App Id="FF" Version="10" Result="10214636"/><App Id="00" Version="11" Result="1998167333"/><App Id="01" Version="11" Result="3"/><App Id="03" Version="11" Result="2"/><App Id="04" Version="11" Result="10214564"/><App Id="05" Version="11" Result="10214480"/><App Id="08" Version="11" Result="1998167427"/><App Id="0A" Version="11" Result="64"/><App Id="1A" Version="11" Result="9"/><App Id="1B" Version="11" Result="901392"/><App Id="1D" Version="11" Result="1"/><App Id="1F" Version="11" Result="1310738"/><App Id="20" Version="11" Result="901376"/><App Id="23" Version="11" Result="10214724"/><App Id="24" Version="11" Result="3145776"/><App Id="26" Version="11" Result="4522033"/><App Id="27" Version="11" Result="2949169"/><App Id="28" Version="11" Result="131072"/><App Id="29" Version="11" Result="10214624"/><App Id="2A" Version="11" Result="10214624"/><App Id="2B" Version="11" Result="10214624"/><App Id="2C" Version="11" Result="2"/><App Id="2D" Version="11" Result="2"/><App Id="2E" Version="11" Result="3145728"/><App Id="2F" Version="11" Result="1559622226"/><App Id="30" Version="11" Result="10215012"/><App Id="32" Version="11" Result="1998166670"/><App Id="33" Version="11" Result="10214796"/><App Id="35" Version="11" Result="44"/><App Id="37" Version="11" Result="-194488364"/><App Id="38" Version="11" Result="1998166793"/><App Id="39" Version="11" Result="20561024"/><App Id="3A" Version="11" Result="16777288"/><App Id="3B" Version="11" Result="1310738"/><App Id="3E" Version="11" Result="639248"/><App Id="42" Version="11" Result="10214880"/><App Id="43" Version="11" Result="603780"/><App Id="44" Version="11" Result="603720"/><App Id="45" Version="11" Result="-194488364"/><App Id="46" Version="11" Result="1987683932"/><App Id="47" Version="11" Result="10214788"/><App Id="48" Version="11" Result="-194488364"/><App Id="49" Version="11" Result="10214788"/><App Id="4A" Version="11" Result="199817

    Spsys.log Content: 0x80070002

    Licensing Data-->
    N/A, hr = 0x80070424

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OgAAAAIAAQABAAEAAQADAAAABQABAAEAhFGYCNZ/zVAkbBZnooYQAloajjUL+RzRok+00pR5ksH0Ug==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      DBGP            INTEL         
      MCFG            ACRSYS        ACRPRDCT
      FACP            ACRSYS        ACRPRDCT
      APIC            ACRSYS        ACRPRDCT
      DMAR            INTEL         SKL
      HPET            ACRSYS        ACRPRDCT
      FPDT            ACRSYS        ACRPRDCT
      FIDT            ACRSYS        ACRPRDCT
      SSDT            SataRe        SataTabl
      LPIT            INTEL         SKL
      SSDT            SataRe        SataTabl
      SSDT            SataRe        SataTabl
      DBG2            INTEL         
      SSDT            SataRe        SataTabl
      MSDM            ACRSYS        ACRPRDCT
      SSDT            SataRe        SataTabl
      UEFI                    
      SSDT            SataRe        SataTabl
      BGRT            ACRSYS        ACRPRDCT
      TPM2                    Tpm2Tabl


    Friday, July 5, 2019 1:31 PM

All replies

  • The MGA Diagnostic Tool is for a Windows 7 computer, as the message you pasted, your system is Windows 10 Pro, so it will shows Unsupported OS.

    Try to run Windows Activation troubleshooter.

    Then open CMD and enter slmgr.vbs /dlv, check the result.

    Regards


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Monday, July 8, 2019 6:18 AM
    Moderator
  • In the Windows 10 search box type:  SLUI 4

    This will bring up the activation by phone dialogue where you can activate by phone.


    Carey Frisch

    Tuesday, July 9, 2019 3:33 AM
    Moderator
  • Teemu, slmgr is not the Windows 8/10 replacement for MGADiag, rather Licensingdiag.exe which is built into the OS.

    Licensingdiag.exe -report %userprofile%\desktop\report.txt -log %userprofile%\desktop\repfiles.cab

    Wednesday, July 10, 2019 8:50 PM