Unable to refresh my computer and UEFI is not helping! RRS feed

  • Question

  • I have an ASUS Ultrabook that came pre-installed with Windows 8 and was later upgraded to Windows 8.1

    The PC has the key embedded in the UEFI.  

    The PC has recently been acting very strangely and so I decided to try either a refresh or a reset.  Neither works.  When I try to run them they tell me that the disk which Windows is installed on is locked and I have to unlock it before I can proceed.   This happens even if I boot from a USB stick (there is no DVD).

    If I download Windows to run the install it doesn't recognize that the PC has a key in embedded and asks for it.  No matter, I was able to extract the key but then putting that in I get the error telling me that this key cannot be used to install a retail copy of the OS.

    I'm totally stuck now.  I cannot use the manufacturers options because they don't work, and I can overwrite the hard drive with a clean copy of windows because it doesn't accept my key.

    This is a legal copy of Windows.  How do I get it reinstalled?

    Thank you.

    Monday, November 3, 2014 3:40 AM