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outlook not responding white screen RRS feed

  • Question

  • outlook not responding white screen. when i click any item outlook it seems hung and white screen show. nothing to do at that time.  some times it come frequently.

    Tuesday, March 6, 2018 8:54 AM

All replies

  • Hi,

    Which type of email account do you use in Outlook? Exchange, IMAP or POP3?

    Which version of Outlook do you use? What is the specific build number of your Outlook? Did you install any update before this issue happened?

    You may first try to start Outlook in safe mode and see whether this issue continues. To do this, press Win key + R to open the Run command, type outlook /safe and press Enter.

    Besides, you can follow the troubleshooting steps in the following Microsoft KB article to try fix the issue:

    How to troubleshoot crashes in Outlook 2010 and later versions

    Regards,
    Steve Fan


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


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    • Proposed as answer by Steve Fan Thursday, March 8, 2018 9:20 AM
    Wednesday, March 7, 2018 9:12 AM
  • Hello,

    Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

    Best Regards,

    Steve Fan


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Thursday, March 8, 2018 9:21 AM