office 2003 professional updates in windows7 64bit RRS feed

  • Question

  • Hi I am using windows7 professional and have installed office 2003 but when I try to update updates SP3; KB2435682 and KB907417 it starts to go through process of instalation but comes up with error could not install error 80070643. The weird thing is as I run win7 professional I can open a vmc which is xp pro and installed just word document in this vmc and install the updates they install with no problems at all, so wanted to know why these updates don't install when running win7 can somebody help as I don't want to have to use vmc mode everytime want to run office programs, as i use xl quite a bit with no problems, but am scared maybe I will lose something because these updates are listed as critical.

    Diagnostic Report (1.9.0027.0):
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-X7424-3VBMK-C4Y93
    Windows Product Key Hash: aOZPHNI9btQiSD01Lod/LTVBkP8=
    Windows Product ID: 00371-618-3187342-85258
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {2227F00C-ABB4-4AE3-9371-81EC3CA9A4A6}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2227F00C-ABB4-4AE3-9371-81EC3CA9A4A6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-C4Y93</PKey><PID>00371-618-3187342-85258</PID><PIDType>5</PIDType><SID>S-1-5-21-3095727479-4104667847-3966045360</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0308   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090707000000.000000+000</Date></BIOS><HWID>04B83607018400F8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Australia Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>B0089487C50A500</Val><Hash>ob1SVUKGXABhsFttaUS1RuXel34=</Hash><Pid>73931-640-5949384-57017</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-618-318734-01-3081-7600.0000-2752010
    Installation ID: 014010794680184872937253733243847932870596041531536510
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: C4Y93
    License Status: Licensed
    Remaining Windows rearm count: 1
    Trusted time: 28/11/2010 12:26:44 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 10:23:2010 17:07
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:

    HWID Data-->

    OEM Activation 1.0 Data-->

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   A_M_I_  OEMAPIC
      FACP   A_M_I_  OEMFACP
      HPET   A_M_I_  OEMHPET
      MCFG   A_M_I_  OEMMCFG
      OEMB   A_M_I_  AMI_OEM
      GSCI   A_M_I_  GMCHSCI


    • Moved by Carey FrischMVP Sunday, November 28, 2010 5:41 AM Moved to appropriate forum category (From:Office Genuine Advantage Validation Issues (Office))
    Sunday, November 28, 2010 4:42 AM


  • Hi,

    Checking windows help provides the following help in respect of the error:

    "Windows Update error 80070643


    If you receive Windows Update error 80070643 while installing updates for Microsoft Office 2003, you might need to restart the Office Source Engine (OSE) service. Windows Update can automatically start the service to install updates for Office products if the service is set to the default Manual setting. If the service is disabled, you need to restart it, and then try to install the latest updates for Office products again.


    To restart the Office Source Engine (OSE) service

    You must be logged on as an administrator to perform these steps.


    Click to open Administrative Tools.


    Double-click Services. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.


    If the Office Source Engine service is disabled, double-click it to open the service properties.


    Click the Startup type list, click Automatic (Delayed Start), and then click Apply.


    Under Service status, click Start.


    If the problem persists after you have followed the steps above, see this Knowledge Base article on the Microsoft Help and Support website or go to the Windows Update Support Center website to request support by email.


    Help and Support search term: WindowsUpdate_80070643"

    Hope that helps.


    • Marked as answer by Jennifer Zhan Thursday, December 9, 2010 6:17 AM
    Wednesday, December 1, 2010 3:10 AM