locked
Error on job boards with IE11 "sorry something went wrong and word was unable to start (24)" - OK with Firefox/Chrome RRS feed

  • Question

  • I use IE11 to look for new contract work. The jobsites prompt me for my cv which I then find using the dialog they put up.

    I now always get the error "sorry something went wrong and word was unable to start (24)". But totally OK with Firefox/Chrome. I can start Word OK any other way.

    So is it something wrong with IE? I have tried resetting to default and disabling as a feature and re-enabling to get it reinstalled. No change.

    Plenty of posts with the same error but seem to be for using Word at all. I have no problem with Word itself. And the solutions I have tried have not worked. ideas?

    Mike


    MikeCro


    • Edited by MikeCro Thursday, November 20, 2014 3:20 PM
    Thursday, November 20, 2014 3:19 PM

Answers

  • I had already tried turning preview off - and reinstalling Silverlight (both suggestions) I had seen multiple times.

    I did move the question to the consumer forum as requested. Someone suggested adding the site to the list of trusted ones and once I accessed the site via https it worked OK. So that that was the answer for me.

    Thank you all.

    Mike


    MikeCro

    Tuesday, November 25, 2014 8:00 AM

All replies

  • Hi Mike,

    Tools>Internet Options

    Security tab, click "reset all zones to default"

    Trusted Sites zone icon, 'Sites' button.... remove the un-named website from the Trusted Sites list...

    IE has security zone settings controling file upload controls and launching 'unsafe' program file types.

    The Trusted zone actually has laxer security restrictions.... Public access websites should not be placed there.... it is mainly used for B2B commerce where the domain is known and trusted and is using ActiveX controls without certificates.

    Advanced tab, uncheck "Do not save encrypted files to disk"

    When asking internet related questions please include links to the websites/pages that you are having issues with....

    Additionally the website may be using a Flash file upload control.... Tools>ActiveX filtering to toggle ActiveX filtering.

    Questions regarding Internet Explorer 8, 9 and 10 and Internet Explorer 11 for the IT Pro Audience. Topics covered are: Installation, Deployment, Configuration, Security, Group Policy, Management questions. If you are a consumer looking for answers or to raise a question, it's highly recommended you head on over to http://answers.microsoft.com/en-us


    Rob^_^

    Friday, November 21, 2014 1:37 AM
  • Thank you.

    I've now tried those suggestions.

    I think what is happening is that IE is running Word on my laptop (in order to convert to a text format) and getting this error. But OK on other browsers.

    I will head over to http://answers.microsoft.com/en-us. Sorry, am an IT Pro but not in this area. And this was a consumer question.

    Mike


    MikeCro

    Friday, November 21, 2014 11:26 AM
  • Windows version? Word (Office) version? Is IE, Firefox or Chrome the system's default Browser?

    Office 2013/Office 365 IT Pro forum: http://goo.gl/04pYC5

    Answers (Consumer) forums: http://goo.gl/xgExkg


    ~Robear Dyer (PA Bear) MS MVP-Windows Client since 2002 Disclaimer: MS MVPs neither represent nor work for Microsoft

    Friday, November 21, 2014 5:28 PM
  • Hi Mike,

    How's everything going? Have you checked the link provided by Robear, I think the workaround posted by jpidgie in link http://goo.gl/04pYC5 might be useful, did it solve this issue? If you got any progress, we'd be appreciate it that you could share the experience with us.

    Regards


    Yolanda Zhu
    TechNet Community Support

    Tuesday, November 25, 2014 4:55 AM
  • I had already tried turning preview off - and reinstalling Silverlight (both suggestions) I had seen multiple times.

    I did move the question to the consumer forum as requested. Someone suggested adding the site to the list of trusted ones and once I accessed the site via https it worked OK. So that that was the answer for me.

    Thank you all.

    Mike


    MikeCro

    Tuesday, November 25, 2014 8:00 AM
  • I did move the question to the consumer forum as requested.

    cf. http://answers.microsoft.com/en-us/ie/forum/ie11-windows_7/error-on-job-boards-with-ie11-when-loading/0da30d48-e2dc-4f70-8174-66b2f9c67328

    ~Robear Dyer (PA Bear) MS MVP-Windows Client since 2002 Disclaimer: MS MVPs neither represent nor work for Microsoft

    Tuesday, November 25, 2014 7:12 PM