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Cannot upgrade ie 8 on win 7 to ie9, ie10, or ie11 RRS feed

  • Question

  • I've pretty much tried everything that's out there on the forums.  Here is my install log for ie 9:

    00:00.156: Started: 2015/03/19 (Y/M/D) 15:12:18.139 (local)
    00:00.156: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:00.171: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-IE9-Windows7-x86.exe" /WSUS 
    00:00.171: INFO:    Setup installer for Internet Explorer: 9.0.8112.16421
    00:00.187: INFO:    Previous version of Internet Explorer: 8.0.7601.18715
    00:00.187: INFO:    Checking if iexplore.exe's current version is between 9.0.6001.0...
    00:00.187: INFO:    ...and 9.1.0.0...
    00:00.203: INFO:    Maximum version on which to run IEAK branding is: 9.1.0.0...
    00:00.203: INFO:    iexplore.exe version check success. Install can proceed.
    00:00.203: INFO:    Trying to extract ID: 6006 (0) as "IE9-neutral.Extracted.cab"
    00:01.731: INFO:    Trying to extract ID: 5006 (0) as "IE9-support.cab"
    00:03.650: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
    00:03.728: INFO:    Windows 7 operating system detected.
    00:03.744: INFO:    Service pack major: 1
    00:03.759: INFO:    Service pack minor: 0
    00:03.759: INFO:    Service pack name:  Service Pack 1
    00:03.806: INFO:    The neutral pack was not successfully downloaded from the internet. Installation will continue using the extracted package.
    00:03.947: INFO:    No reboot logic message NrApiStart(0), lParam=0x018e28a0 returned 0x00000000.
    00:04.945: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
    00:04.945: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
    00:04.961: INFO:    Installing with the extracted package. C:\Windows\TEMP\IE976D4.tmp\IE9-neutral.Extracted.cab
    00:05.101: INFO:    Launched package installation: C:\Windows\system32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE976D4.tmp\IE9-neutral.Extracted.cab /quiet /norestart
    00:25.834: INFO:    Process exit code 0x00003701 (14081) [The referenced assembly could not be found. ]
    00:25.849: ERROR:   Neutral MSU installation failed (exit code = 0x00003701 (14081)).
    00:25.849: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00003701 returned 0x00000000.
    00:25.849: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
    00:25.865: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
    00:25.880: INFO:    Setup exit code 0x00003701 (14081) [The referenced assembly could not be found. ]
    00:25.943: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
    00:26.442: ERROR:   SQM Upload failed while uploading "C:\Users\jbucco.ELIH\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147954432
    00:26.442: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE976D4.tmp
    00:26.489: INFO:    Unable to remove directory C:\Windows\TEMP\IE976D4.tmp, marking for deletion on reboot.
    00:26.504: INFO:    Released Internet Explorer Installer Mutex

    Please help!!!

    Thursday, March 19, 2015 8:06 PM

Answers

  • Hi,

    Please remove C:\Windows\TEMP\IE16B6F.tmp file and then remove the whole Internet Explorer download package.

    I would like to suggest you install the latest version of Internet Explorer-Internet Explorer 11.

    You could get the correct version from here:

    Internet Explorer 11 for Windows 7

    http://www.microsoft.com/en-in/download/Internet-Explorer-11-for-Windows-7-details.aspx

    Next, check and install all available Windows Updates to install Internet Explorer 11 again.

    If the issue persists, firstly follow the guide below to troubleshoot:

    https://support.microsoft.com/en-us/kb/2872074

    Or upload the log file.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Proposed as answer by FangZhou Chen Wednesday, April 8, 2015 2:28 AM
    • Marked as answer by FangZhou Chen Wednesday, April 8, 2015 2:30 AM
    Friday, March 20, 2015 5:51 AM

All replies

  • Hi,

    Please remove C:\Windows\TEMP\IE16B6F.tmp file and then remove the whole Internet Explorer download package.

    I would like to suggest you install the latest version of Internet Explorer-Internet Explorer 11.

    You could get the correct version from here:

    Internet Explorer 11 for Windows 7

    http://www.microsoft.com/en-in/download/Internet-Explorer-11-for-Windows-7-details.aspx

    Next, check and install all available Windows Updates to install Internet Explorer 11 again.

    If the issue persists, firstly follow the guide below to troubleshoot:

    https://support.microsoft.com/en-us/kb/2872074

    Or upload the log file.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    • Proposed as answer by FangZhou Chen Wednesday, April 8, 2015 2:28 AM
    • Marked as answer by FangZhou Chen Wednesday, April 8, 2015 2:30 AM
    Friday, March 20, 2015 5:51 AM
  • Tried both, no success. 
    Wednesday, April 15, 2015 4:41 PM
  • I've pretty much tried everything that's out there on the forums.

    Time for some diagnosis?

    00:00.187: INFO:    Previous version of Internet Explorer: 8.0.7601.18715

    How about getting the OS up to date security wise on IE8 first?

    https://support.microsoft.com/en-us/kb/3032359

    shows file version then would be  8.0.7601.18751

    Interesting combination of numbers.  What is that other one anyway?..

    BING says  "No results found" for it.  I wish we still had the DLL Help Database.

    Apparently that was Feb. 2015, so you're only missing March (and now April).

    00:25.834: INFO:    Process exit code 0x00003701 (14081) [The referenced assembly could not be found. ]

    You would need to look in the CBS log to find out which "assembly" was "referenced" and why.

    Or you could try to fix it with CheckSUR.  BTW did you try CheckSUR?  Note that it is just as much a diagnostic as it is a repair tool.  So if you're looking for help and you have been collecting diagnostics you should consider sharing them too.

     

    HTH



    Robert Aldwinckle
    ---

    Wednesday, April 15, 2015 10:21 PM
    Answerer
  • CheckSur did not find any errors.  Going to give the cbs log another look.
    Wednesday, May 27, 2015 7:13 PM
  • Last few lines of CBS log.

    2015-05-27 15:42:37, Info                  CBS    Appl: detect Parent, Package: Package_145_for_KB2973351~31bf3856ad364e35~x86~~6.1.1.1, Parent: WinEmb-Security-Credentials~31bf3856ad364e35~x86~tr-TR~6.1.7601.17514, Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
    2015-05-27 15:42:37, Info                  CBS    Appl: detectParent: package: Package_145_for_KB2973351~31bf3856ad364e35~x86~~6.1.1.1, no parent found, go absent
    2015-05-27 15:42:37, Info                  CBS    Appl: detect Parent, Package: Package_145_for_KB2973351~31bf3856ad364e35~x86~~6.1.1.1, Parent: WinEmb-Security-Credentials~31bf3856ad364e35~x86~uk-UA~6.1.7601.17514, Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
    2015-05-27 15:42:37, Info                  CBS    Appl: detectParent: package: Package_145_for_KB2973351~31bf3856ad364e35~x86~~6.1.1.1, no parent found, go absent
    2015-05-27 15:42:37, Info                  CBS    Appl: detect Parent, Package: Package_145_for_KB2973351~31bf3856ad364e35~x86~~6.1.1.1, Parent: WinEmb-Security-Credentials~31bf3856ad364e35~x86~zh-CN~6.1.7601.17514, Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
    2015-05-27 15:42:37, Info                  CBS    Appl: detectParent: package: Package_145_for_KB2973351~31bf3856ad364e35~x86~~6.1.1.1, no parent found, go absent
    2015-05-27 15:42:37, Info                  CBS    Appl: detect Parent, Package: Package_145_for_KB2973351~31bf3856ad364e35~x86~~6.1.1.1, Parent: WinEmb-Security-Credentials~31bf3856ad364e35~x86~zh-HK~6.1.7601.17514, Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
    2015-05-27 15:42:37, Info                  CBS    Appl: detectParent: package: Package_145_for_KB2973351~31bf3856ad364e35~x86~~6.1.1.1, no parent found, go absent
    2015-05-27 15:42:37, Info                  CBS    Appl: detect Parent, Package: Package_145_for_KB2973351~31bf3856ad364e35~x86~~6.1.1.1, Parent: WinEmb-Security-Credentials~31bf3856ad364e35~x86~zh-TW~6.1.7601.17514, Disposition = Detect, VersionComp: EQ, ServiceComp: EQ, BuildComp: EQ, DistributionComp: GE, RevisionComp: GE, Exist: present
    2015-05-27 15:42:37, Info                  CBS    Appl: detectParent: package: Package_145_for_KB2973351~31bf3856ad364e35~x86~~6.1.1.1, no parent found, go absent
    2015-05-27 15:42:37, Info                  CBS    Appl: detect Parent, Package: Package_145_for_KB2973351~31bf3856ad364e35~x86~~6.1.1.1, disposition state from detectParent: Absent
    2015-05-27 15:42:37, Info                  CBS    Appl: Evaluating package applicability for package Package_145_for_KB2973351~31bf3856ad364e35~x86~~6.1.1.1, applicable state: Absent
    2015-05-27 15:42:37, Info                  CBS    EvaluateApplicability, package: Package_145_for_KB2973351~31bf3856ad364e35~x86~~6.1.1.1, Package applicability: Absent.
    2015-05-27 15:42:37, Info                  CBS    Appl: Partial install Status testing, package: Package_for_KB2973351_SP1~31bf3856ad364e35~x86~~6.1.1.1, partially installed (true/false), 0
    2015-05-27 15:42:37, Info                  CBS    Appl: Partial install Status testing, package: Package_for_KB2973351~31bf3856ad364e35~x86~~6.1.1.1, partially installed (true/false), 0

    Wednesday, May 27, 2015 7:45 PM
  • Install LOG:

    ==================================================
    Start of IE10 NoReboot Servicing
            6.1.7601-2.1 AC1A.ELIH\jbucco  OS:x86  IENrUtil:x86  IEversion:8.0.7601.17514  Date(UT):20150528-144803
            Command line: C:\Windows\TEMP\IE1980A.tmp\IE10-support\ienrcore.exe /memsec IESETUP_NRCTX_0f78 
    ________Parsing dynamic policy file: 'C:\Windows\TEMP\IE1980A.tmp\IE10-support\NrPolicy.txt'
    ________ WARNING ________ IESetup environment variable is predefined as 'C:\Windows\TEMP\IE1980A.tmp\IE10-support'
            IE version set to '8.0.7601.17514'
            IE bitness set to 'x86'

            executing must-succeed process '"C:\Windows\System32\cmd.exe" /C  IF NOT EXIST "%IESetup%\IeNrCore.exe" exit 1 > C:\Windows\Logs\IESetup_20150528-144803_temp.log 2>&1'
            executing must-succeed process '"C:\Windows\System32\cmd.exe" /C  IF NOT EXIST "%IESetup%\ieinfra.manifest" exit 1 > C:\Windows\Logs\IESetup_20150528-144803_temp.log 2>&1'
            executing must-succeed process '"C:\Windows\System32\cmd.exe" /C  IF NOT EXIST "%IESetup%\trustedinstaller.exe.manifest" exit 1 > C:\Windows\Logs\IESetup_20150528-144803_temp.log 2>&1'
            executing must-succeed process '"C:\Windows\System32\cmd.exe" /C  echo Mumfile = "%IESetup%\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~%IESetupBitness%~~%IESetupInstalledVersion%.mum" > C:\Windows\Logs\IESetup_20150528-144803_temp.log 2>&1'
    Mumfile = "C:\Windows\TEMP\IE1980A.tmp\IE10-support\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~x86~~8.0.7601.17514.mum" 
            executing must-succeed process '"C:\Windows\System32\cmd.exe" /C  IF NOT EXIST "%IESetup%\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~%IESetupBitness%~~%IESetupInstalledVersion%.mum" exit 1 > C:\Windows\Logs\IESetup_20150528-144803_temp.log 2>&1'
            executing must-succeed process '"C:\Windows\System32\cmd.exe" /C  IF NOT EXIST "%IESetup%\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~%IESetupBitness%~~%IESetupInstalledVersion%.cat" exit 1 > C:\Windows\Logs\IESetup_20150528-144803_temp.log 2>&1'


    NRFindPreserviceProblems...
    true  03 4204 RmExplorer           "Windows Explorer" - "C:\Windows\explorer.exe"
    false 03 0180 RmOtherWindow        "Internet Explorer" - "\\Er10\c$\Windows\winsxs\x86_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_8.0.7600.16385_none_b346f9b4861b55c2\iexplore.exe"
    false 03 5008 RmOtherWindow        "QuickBooks" - "C:\Program Files\Intuit\QuickBooks 2015\QBW32.EXE"
    false 02 6116 RmCritical           "SearchProtocolHost.exe" - "C:\Windows\System32\SearchProtocolHost.exe"
    false 02 6136 RMConsoleApp         "Microsoft Windows Search Filter Host" - "C:\Windows\System32\SearchFilterHost.exe"
    false 02 4780 RMConsoleApp         "Microsoft Windows Search Protocol Host" - "C:\Windows\System32\SearchProtocolHost.exe"
    true  03 1596 RmMainWindow         "Internet Explorer" - "\\Er10\c$\Windows\winsxs\x86_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_8.0.7600.16385_none_b346f9b4861b55c2\iexplore.exe"
    true  02 2040 RmService            "Print Spooler" - "Spooler"
    true  02 2856 RmService            "Sophos Patch Agent" - "Sophos Patch Agent"
    true  02 2964 RmService            "Sophos Web Intelligence Service" - "swi_service"
    true  02 5136 RmService            "Windows Defender" - "WinDefend"

    NRFindPreserviceProblems...
    true  03 4204 RmExplorer           "Windows Explorer" - "C:\Windows\explorer.exe"
    false 03 0180 RmOtherWindow        "Internet Explorer" - "\\Er10\c$\Windows\winsxs\x86_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_8.0.7600.16385_none_b346f9b4861b55c2\iexplore.exe"
    false 03 5008 RmOtherWindow        "QuickBooks" - "C:\Program Files\Intuit\QuickBooks 2015\QBW32.EXE"
    false 02 6116 RmCritical           "SearchProtocolHost.exe" - "C:\Windows\System32\SearchProtocolHost.exe"
    false 02 6136 RMConsoleApp         "Microsoft Windows Search Filter Host" - "C:\Windows\System32\SearchFilterHost.exe"
    false 02 4780 RMConsoleApp         "Microsoft Windows Search Protocol Host" - "C:\Windows\System32\SearchProtocolHost.exe"
    true  03 1596 RmMainWindow         "Internet Explorer" - "\\Er10\c$\Windows\winsxs\x86_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_8.0.7600.16385_none_b346f9b4861b55c2\iexplore.exe"
    true  02 2040 RmService            "Print Spooler" - "Spooler"
    true  02 2856 RmService            "Sophos Patch Agent" - "Sophos Patch Agent"
    true  02 2964 RmService            "Sophos Web Intelligence Service" - "swi_service"
    true  02 5136 RmService            "Windows Defender" - "WinDefend"
            ________ User chose CloseForMe and state meets S_AUTO or S_SHOW, so continuing : 0x0
    ====DoCommand[CustomActions]=>(CustomActions)
            executing must-succeed process '"C:\Windows\System32\cmd.exe" /C  IF EXIST "%IESetup%\CustomStart.cmd" "%IESetup%\CustomStart.cmd" > C:\Windows\Logs\IESetup_20150528-144803_temp.log 2>&1'
    ====DoActionSet[MUMFiles]=>(FixMums)
    ________ NrAddRecoverItem - added item: 'FixMums' - 'ExecuteUndoSet FixMumsSet'
    ________ NrManipulatePFIECoreExe - copied 'C:\Windows\TEMP\IE1980A.tmp\IE10-support\ienrcore.exe' to 'C:\Program Files\Internet Explorer\ienrrecover.exe'
            _NrRecover_StartWatchProcess - started watch task, pid: 3068
            set environment variable ' IEMUM=Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~%IESetupBitness%~~%IESetupInstalledVersion%' to 'Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~x86~~8.0.7601.17514'
            executing must-succeed process '"C:\Windows\System32\cmd.exe" /C  echo %SystemRoot%\servicing\packages\%IEMUM%.mum > C:\Windows\Logs\IESetup_20150528-144803_temp.log 2>&1'
    C:\Windows\servicing\packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~x86~~8.0.7601.17514.mum 

            file '"%SystemRoot%\servicing\packages\%IEMUM%.mum"' replaced with original renamed to _oldX.
            file '"%SystemRoot%\servicing\packages\%IEMUM%.cat"' replaced with original renamed to _oldX.
            Transacted copy of files '"%IESetup%\%IEMUM%.mum" "%SystemRoot%\servicing\packages\%IEMUM%.mum" "%IESetup%\%IEMUM%.cat" "%SystemRoot%\servicing\packages\%IEMUM%.cat"' succeeded
    ====DoCommand[PreInstallSetup]=>(PreInstallSetup)

    ________Fresh RM problem list:
    true  03 4204 RmExplorer           "Windows Explorer" - "C:\Windows\explorer.exe"
    false 03 0180 RmOtherWindow        "Internet Explorer" - "\\Er10\c$\Windows\winsxs\x86_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_8.0.7600.16385_none_b346f9b4861b55c2\iexplore.exe"
    false 03 5008 RmOtherWindow        "QuickBooks" - "C:\Program Files\Intuit\QuickBooks 2015\QBW32.EXE"
    false 02 6116 RmCritical           "SearchProtocolHost.exe" - "C:\Windows\System32\SearchProtocolHost.exe"
    false 02 6136 RMConsoleApp         "Microsoft Windows Search Filter Host" - "C:\Windows\System32\SearchFilterHost.exe"
    false 02 4780 RMConsoleApp         "Microsoft Windows Search Protocol Host" - "C:\Windows\System32\SearchProtocolHost.exe"
    true  03 1596 RmMainWindow         "Internet Explorer" - "\\Er10\c$\Windows\winsxs\x86_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_8.0.7600.16385_none_b346f9b4861b55c2\iexplore.exe"
    true  02 2040 RmService            "Print Spooler" - "Spooler"
    true  02 2856 RmService            "Sophos Patch Agent" - "Sophos Patch Agent"
    true  02 2964 RmService            "Sophos Web Intelligence Service" - "swi_service"
    true  02 5136 RmService            "Windows Defender" - "WinDefend"

    ====DoActionSet[Sqmapi.dll]=>(FixSqmapi)
    ________ NrAddRecoverItem - added item: 'FixSqmapi' - 'ExecuteUndoSet FixSqmapiSet'
            file '"%ProgramFiles%\Internet Explorer\sqmapi.dll"' replaced with original renamed to _oldX.
            executing must-succeed process '"C:\Windows\System32\cmd.exe" /C  dir "%ProgramFiles%\Internet Explorer\sqmapi.dll*" > C:\Windows\Logs\IESetup_20150528-144803_temp.log 2>&1'
     Volume in drive C is Windows7_OS
     Volume Serial Number is 56D1-360D

     Directory of C:\Program Files\Internet Explorer

    04/21/2015  01:57 PM           189,952 sqmapi.dll
    04/21/2015  01:57 PM           189,952 sqmapi.dll_old0
                   2 File(s)        379,904 bytes
                   0 Dir(s)  40,296,333,312 bytes free

            executing fail-allowed process '"C:\Windows\System32\cmd.exe" /C  fsutil hardlink list "%ProgramFiles%\Internet Explorer\sqmapi.dll" > C:\Windows\Logs\IESetup_20150528-144803_temp.log 2>&1'
    \Program Files\Internet Explorer\sqmapi.dll

    ====DoActionSet[Jscript.dll]=>(FixJscript)
    ________ NrAddRecoverItem - added item: 'FixJscript' - 'ExecuteUndoSet FixJscriptSet'
            Transacted copy of files '"%SystemRoot%\system32\jscript.dll" "%SystemRoot%\system32\jscript_copy.dll"' succeeded
    ====DoActionSet[TrustedInstaller]=>(ManifestTrustedInstaller)
    ________ NrAddRecoverItem - added item: 'ManifestTrustedInstaller' - 'ExecuteUndoSet ManifestTrustedInstallerSet'
            Transacted delete of files '"%SystemRoot%\servicing\iertutil.dll" "%SystemRoot%\servicing\urlmon.dll" "%SystemRoot%\servicing\wininet.dll" "%SystemRoot%\servicing\IEInfra.manifest" "%SystemRoot%\servicing\TrustedInstaller.exe.manifest"' succeeded
            Transacted copy of files '"%SystemRoot%\SYSTEM32\iertutil.dll" "%SystemRoot%\servicing\iertutil.dll" "%SystemRoot%\SYSTEM32\urlmon.dll" "%SystemRoot%\servicing\urlmon.dll" "%SystemRoot%\SYSTEM32\wininet.dll" "%SystemRoot%\servicing\wininet.dll" "%IESetup%\IEInfra.manifest" "%SystemRoot%\servicing\IEInfra.manifest" "%IESetup%\TrustedInstaller.exe.manifest" "%SystemRoot%\servicing\TrustedInstaller.exe.manifest"' succeeded
            executing fail-allowed process '"C:\Windows\System32\cmd.exe" /C  sc stop TrustedInstaller > C:\Windows\Logs\IESetup_20150528-144803_temp.log 2>&1'

    SERVICE_NAME: TrustedInstaller 
            TYPE               : 10  WIN32_OWN_PROCESS  
            STATE              : 3  STOP_PENDING 
                                    (NOT_STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
            WIN32_EXIT_CODE    : 0  (0x0)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x7530
    ====DoActionSet[WindowsDefender]=>(RestartWindowsDefender)
            NrIf - expression in ' ServiceNotDisabled(WinDefend) ServiceStop WinDefend' is true, executing conditional statement 'ServiceStop WinDefend'
            NrServiceStop - disabled service 'WinDefend'
            NrServiceStop - stopped service 'WinDefend'
    ====DoActionSet[WindowsSearch]=>(StopStartWindowsSearch)
            NrIf - expression in ' ServiceNotDisabled(WSearch) ServiceStop WSearch' is true, executing conditional statement 'ServiceStop WSearch'
            NrServiceStop - disabled service 'WSearch'
            NrServiceStop - stopped service 'WSearch'
    ====DoActionSet[IEProxy.dll]=>(FixIEProxy)
    ________ NrAddRecoverItem - added item: 'FixIEProxy' - 'ExecuteUndoSet FixIEProxySet'
            file '"%ProgramFiles%\Internet Explorer\ieproxy.dll"' replaced with original renamed to _oldX.
    ====DoCommand[Windows Explorer]=>(AskForRestartManager)
            AskForRestartManager - RM will be run
    ====DoCommand[Internet Explorer]=>(AppShutdown_Window)
            AppShutdown_Window - Searching for windows in process 180 to shutdown
            sent WM_CLOSE to window 1041e class 'SysFader' style 84000000 in pid 180
            sent WM_CLOSE to window 403b6 class 'SysFader' style 84000000 in pid 180
            sent WM_CLOSE to window 2042e class 'Internet Explorer_Hidden' style 84000000 in pid 180
            sent WM_CLOSE to window 20422 class 'TabThumbnailWindow' style 04cf0000 in pid 180
            sent WM_CLOSE to window 203b0 class 'GDI+ Hook Window Class' style 84000000 in pid 180
            sent WM_CLOSE to window 2039e class 'WorkerW' style 04c00000 in pid 180
            sent WM_CLOSE to window 4039c class 'WorkerW' style 04c00000 in pid 180
            sent WM_CLOSE to window 703d4 class 'WorkerW' style 04c00000 in pid 180
            sent WM_CLOSE to window 802d8 class 'Internet Explorer_Hidden' style 84000000 in pid 180
            sent WM_CLOSE to window d01c2 class 'TabThumbnailWindow' style 04cf0000 in pid 180
            skipping window 1d0110 class 'tooltips_class32' style 00000000 in pid 180
            sent WM_CLOSE to window e01d2 class 'WorkerW' style 84000000 in pid 180
            skipping window 1041a class 'IME' style 00000000 in pid 180
            skipping window e028a class 'IME' style 00000000 in pid 180
            AppShutdown_Window - Asked process 180 to shutdown
            AddProcessRestart - Added process 180 for restart '"\\Er10\c$\Windows\winsxs\x86_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_8.0.7600.16385_none_b346f9b4861b55c2\iexplore.exe" SCODEF:1596 CREDAT:79873'
            _AddWaitForProcessShutdown - Added process 180
    ====DoCommand[QuickBooks]=>(AppShutdown_Window)
            AppShutdown_Window - Searching for windows in process 5008 to shutdown
            skipping window 10278 class 'tooltips_class32' style 00000000 in pid 5008
            sent WM_CLOSE to window 7014c class 'MauiFrame' style 06cf8000 in pid 5008
            sent WM_CLOSE to window 102aa class 'ThunderRT6Main' style 84090000 in pid 5008
            skipping window 1027e class 'ComboLBox' style 44808061 in pid 5008
            skipping window 102b6 class 'MSCTFIME UI' style 00000000 in pid 5008
            skipping window 20152 class 'IME' style 00000000 in pid 5008
            AppShutdown_Window - Asked process 5008 to shutdown
            AddProcessRestart - Added process 5008 for restart '"C:\Program Files\Intuit\QuickBooks 2015\QBW32.EXE" -silent'
            _AddWaitForProcessShutdown - Added process 5008
    ====DoCommand[SearchProtocolHost.exe]=>(WaitForProcessShutdown)
            ________ _GetHandleFromBinaryOrRmProblem - no process exists for ''
            ________ NrWaitForProcessShutdown - no process for '' - not waiting
    ====DoCommand[Microsoft Windows Search Filter Host]=>(WaitForProcessShutdown)
            ________ _GetHandleFromBinaryOrRmProblem - no process exists for ''
            ________ NrWaitForProcessShutdown - no process for '' - not waiting
    ====DoCommand[Microsoft Windows Search Protocol Host]=>(WaitForProcessShutdown)
            ________ _GetHandleFromBinaryOrRmProblem - no process exists for ''
            ________ NrWaitForProcessShutdown - no process for '' - not waiting
    ====DoCommand[Internet Explorer]=>(AskForRestartManager)
    ====DoCommand[Print Spooler]=>(AskForRestartManager)
    ====DoCommand[Sophos Patch Agent]=>(AskForRestartManager)
    ====DoCommand[Sophos Web Intelligence Service]=>(AskForRestartManager)
    ====DoCommand[Windows Defender]=>(AskForRestartManager)
    ====DoCommand[WaitForAppShutdowns]=>(WaitForAppShutdowns)
           NrWaitForAppShutdowns - waiting for 2 processes to shutdown.
    ######## NrWaitForAppShutdowns ######## - timeout waiting for processes
            ____Process not shutdown: 0180
            ____Process not shutdown: 5008
    ######## NrExecuteCommand-command failed(800705b4): WaitForAppShutdowns

    ######## FAILED ######## Preservice actions failed: 800705b4

    ====UndoActionSet[IEProxy.dll]=>(FixIEProxy)
            file '"%ProgramFiles%\Internet Explorer\ieproxy.dll"' replacement undone.
    ________ NrRemoveRecoverItem - removed item: 'FixIEProxy'
    ====UndoActionSet[WindowsSearch]=>(StopStartWindowsSearch)
            NrIf - expression in ' true(WSearch) ServiceRestore WSearch' is true, executing conditional statement 'ServiceRestore WSearch'
            NrServiceRestore - reenabled service 'WSearch'
            NrServiceRestore - restarted service 'WSearch'
    ====UndoActionSet[WindowsDefender]=>(RestartWindowsDefender)
            NrServiceRestore - reenabled service 'WinDefend'
            NrServiceRestore - restarted service 'WinDefend'
    ====UndoActionSet[TrustedInstaller]=>(ManifestTrustedInstaller)
            executing fail-allowed process '"C:\Windows\System32\cmd.exe" /C  net stop TrustedInstaller > C:\Windows\Logs\IESetup_20150528-144803_temp.log 2>&1'
    The Windows Modules Installer service is stopping.
    The Windows Modules Installer service was stopped successfully.


            Transacted delete of files '"%SystemRoot%\servicing\IEInfra.manifest" "%SystemRoot%\servicing\TrustedInstaller.exe.manifest"' succeeded
            Transacted delete of files '"%SystemRoot%\servicing\iertutil.dll" "%SystemRoot%\servicing\urlmon.dll" "%SystemRoot%\servicing\wininet.dll" "%SystemRoot%\servicing\IEInfra.manifest" "%SystemRoot%\servicing\TrustedInstaller.exe.manifest"' succeeded
    ________ NrRemoveRecoverItem - removed item: 'ManifestTrustedInstaller'
    ====UndoActionSet[Jscript.dll]=>(FixJscript)
            Transacted delete of files '"%SystemRoot%\system32\jscript_copy.dll"' succeeded
    ________ NrRemoveRecoverItem - removed item: 'FixJscript'
    ====UndoActionSet[Sqmapi.dll]=>(FixSqmapi)
            file '"%ProgramFiles%\Internet Explorer\sqmapi.dll"' replacement undone.
            executing must-succeed process '"C:\Windows\System32\cmd.exe" /C  dir "%ProgramFiles%\Internet Explorer\sqmapi.dll*" > C:\Windows\Logs\IESetup_20150528-144803_temp.log 2>&1'
     Volume in drive C is Windows7_OS
     Volume Serial Number is 56D1-360D

     Directory of C:\Program Files\Internet Explorer

    04/21/2015  01:57 PM           189,952 sqmapi.dll
                   1 File(s)        189,952 bytes
                   0 Dir(s)  40,184,467,456 bytes free
            executing fail-allowed process '"C:\Windows\System32\cmd.exe" /C  fsutil hardlink list "%ProgramFiles%\Internet Explorer\sqmapi.dll" > C:\Windows\Logs\IESetup_20150528-144803_temp.log 2>&1'
    \Program Files\Internet Explorer\sqmapi.dll

    ________ NrRemoveRecoverItem - removed item: 'FixSqmapi'
    ====UndoActionSet[MUMFiles]=>(FixMums)
            set environment variable ' IEMUM=Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~%IESetupBitness%~~%IESetupInstalledVersion%' to 'Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~x86~~8.0.7601.17514'
            file '"%SystemRoot%\servicing\packages\%IEMUM%.mum"' replacement undone.
            file '"%SystemRoot%\servicing\packages\%IEMUM%.cat"' replacement undone.
    ________ NrRemoveRecoverItem - removed item: 'FixMums'
    ====UndoCommand[CustomActions]=>(CustomActions)
            executing fail-allowed process '"C:\Windows\System32\cmd.exe" /C  IF EXIST "%IESetup%\CustomFinish.cmd" "%IESetup%\CustomFinish.cmd" > C:\Windows\Logs\IESetup_20150528-144803_temp.log 2>&1'


    End of IE10 NoReboot Servicing
    ==================================================

    ==================================================
    Start of IE10 NoReboot Task Event: 'Recover_Watch'
            6.1.7601-2.1 AC1A.ELIH\jbucco  OS:x86  IENrUtil:x86  IEversion:8.0.7601.17514  Date(UT):20150528-144908
            Command line: "C:\Program Files\Internet Explorer\ienrrecover.exe" /task Recover_Watch
    ________ WARNING ________ IESetup environment variable is predefined as 'C:\Windows\TEMP\IE1980A.tmp\IE10-support'
            IE version set to '8.0.7601.17514'
            IE bitness set to 'x86'
    ============= _NrRecover ignoring 'ignore_InsIEVer':'8.0.7601.17514'
    ============= _NrRecover executing 'WinDefend':'ServiceRestore WinDefend'
            NrServiceRestore - service 'WinDefend' was not disabled or stopped by previous command(s)
    ============= _NrRecover 'WinDefend' succeeded
    ============= _NrRecover executing 'WSearch':'ServiceRestore WSearch'
            NrServiceRestore - service 'WSearch' was not disabled or stopped by previous command(s)
    ============= _NrRecover 'WSearch' succeeded
    ________ NrManipulatePFIECoreExe - renamed and marked for delete on reboot:'C:\Program Files\Internet Explorer\ienrrecover.exe'


    End of IE10 NoReboot Servicing
    ==================================================

    Thursday, May 28, 2015 2:50 PM
  • Install Log:

     false 03 5008 RmOtherWindow        "QuickBooks" - "C:\Program Files\Intuit\QuickBooks 2015\QBW32.EXE"

     ====DoCommand[QuickBooks]=>(AppShutdown_Window)
             AppShutdown_Window - Searching for windows in process 5008 to shutdown
             skipping window 10278 class 'tooltips_class32' style 00000000 in pid 5008
             sent WM_CLOSE to window 7014c class 'MauiFrame' style 06cf8000 in pid 5008
             sent WM_CLOSE to window 102aa class 'ThunderRT6Main' style 84090000 in pid 5008
            skipping window 1027e class 'ComboLBox' style 44808061 in pid 5008
             skipping window 102b6 class 'MSCTFIME UI' style 00000000 in pid 5008
             skipping window 20152 class 'IME' style 00000000 in pid 5008
             AppShutdown_Window - Asked process 5008 to shutdown
             AddProcessRestart - Added process 5008 for restart '"C:\Program Files\Intuit\QuickBooks 2015\QBW32.EXE" -silent'
             _AddWaitForProcessShutdown - Added process 5008

             ____Process not shutdown: 5008
     ######## NrExecuteCommand-command failed(800705b4): WaitForAppShutdowns

     ######## FAILED ######## Preservice actions failed: 800705b4

    Can you do without the QuickBooks thing temporarily?   Doing that would at least change this symptom and let us focus on something else.  But it might even be enough to let the whole thing work as intended...  ; )




    Robert Aldwinckle
    ---

    Thursday, May 28, 2015 6:50 PM
    Answerer
  • Will try and update
    Thursday, June 18, 2015 1:51 PM
  • Still no joy

    ==================================================
    Start of IE10 NoReboot Servicing
            6.1.7601-2.1 AC1A.ELIH\jbucco  OS:x86  IENrUtil:x86  IEversion:8.0.7601.17514  Date(UT):20150618-140249
            Command line: C:\Windows\TEMP\IE13C5E.tmp\IE10-support\ienrcore.exe /memsec IESETUP_NRCTX_0d64 
    ________Parsing dynamic policy file: 'C:\Windows\TEMP\IE13C5E.tmp\IE10-support\NrPolicy.txt'
    ________ WARNING ________ IESetup environment variable is predefined as 'C:\Windows\TEMP\IE13C5E.tmp\IE10-support'
            IE version set to '8.0.7601.17514'
            IE bitness set to 'x86'

            executing must-succeed process '"C:\Windows\System32\cmd.exe" /C  IF NOT EXIST "%IESetup%\IeNrCore.exe" exit 1 > C:\Windows\Logs\IESetup_20150618-140249_temp.log 2>&1'
            executing must-succeed process '"C:\Windows\System32\cmd.exe" /C  IF NOT EXIST "%IESetup%\ieinfra.manifest" exit 1 > C:\Windows\Logs\IESetup_20150618-140249_temp.log 2>&1'
            executing must-succeed process '"C:\Windows\System32\cmd.exe" /C  IF NOT EXIST "%IESetup%\trustedinstaller.exe.manifest" exit 1 > C:\Windows\Logs\IESetup_20150618-140249_temp.log 2>&1'
            executing must-succeed process '"C:\Windows\System32\cmd.exe" /C  echo Mumfile = "%IESetup%\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~%IESetupBitness%~~%IESetupInstalledVersion%.mum" > C:\Windows\Logs\IESetup_20150618-140249_temp.log 2>&1'
    Mumfile = "C:\Windows\TEMP\IE13C5E.tmp\IE10-support\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~x86~~8.0.7601.17514.mum" 
            executing must-succeed process '"C:\Windows\System32\cmd.exe" /C  IF NOT EXIST "%IESetup%\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~%IESetupBitness%~~%IESetupInstalledVersion%.mum" exit 1 > C:\Windows\Logs\IESetup_20150618-140249_temp.log 2>&1'
            executing must-succeed process '"C:\Windows\System32\cmd.exe" /C  IF NOT EXIST "%IESetup%\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~%IESetupBitness%~~%IESetupInstalledVersion%.cat" exit 1 > C:\Windows\Logs\IESetup_20150618-140249_temp.log 2>&1'


    NRFindPreserviceProblems...
    true  03 4252 RmExplorer           "Windows Explorer" - "C:\Windows\explorer.exe"
    false 02 5352 RMConsoleApp         "Microsoft Windows Search Filter Host" - "C:\Windows\System32\SearchFilterHost.exe"
    false 02 6104 RmCritical           "SearchProtocolHost.exe" - "C:\Windows\System32\SearchProtocolHost.exe"
    true  02 6692 RmService            "Print Spooler" - "Spooler"
    true  02 7792 RmService            "Sophos Patch Agent" - "Sophos Patch Agent"
    true  02 5088 RmService            "Sophos Web Intelligence Service" - "swi_service"
    true  02 1324 RmService            "Windows Modules Installer" - "TrustedInstaller"

    NRFindPreserviceProblems...
    true  03 4252 RmExplorer           "Windows Explorer" - "C:\Windows\explorer.exe"
    false 02 5352 RMConsoleApp         "Microsoft Windows Search Filter Host" - "C:\Windows\System32\SearchFilterHost.exe"
    false 02 6104 RmCritical           "SearchProtocolHost.exe" - "C:\Windows\System32\SearchProtocolHost.exe"
    true  02 6692 RmService            "Print Spooler" - "Spooler"
    true  02 7792 RmService            "Sophos Patch Agent" - "Sophos Patch Agent"
    true  02 5088 RmService            "Sophos Web Intelligence Service" - "swi_service"
    true  02 1324 RmService            "Windows Modules Installer" - "TrustedInstaller"
            ________ User chose CloseForMe and state meets S_AUTO or S_SHOW, so continuing : 0x0
    ====DoCommand[CustomActions]=>(CustomActions)
            executing must-succeed process '"C:\Windows\System32\cmd.exe" /C  IF EXIST "%IESetup%\CustomStart.cmd" "%IESetup%\CustomStart.cmd" > C:\Windows\Logs\IESetup_20150618-140249_temp.log 2>&1'
    ====DoActionSet[MUMFiles]=>(FixMums)
    ________ NrAddRecoverItem - added item: 'FixMums' - 'ExecuteUndoSet FixMumsSet'
    ________ NrManipulatePFIECoreExe - copied 'C:\Windows\TEMP\IE13C5E.tmp\IE10-support\ienrcore.exe' to 'C:\Program Files\Internet Explorer\ienrrecover.exe'
            _NrRecover_StartWatchProcess - started watch task, pid: 2052
            set environment variable ' IEMUM=Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~%IESetupBitness%~~%IESetupInstalledVersion%' to 'Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~x86~~8.0.7601.17514'
            executing must-succeed process '"C:\Windows\System32\cmd.exe" /C  echo %SystemRoot%\servicing\packages\%IEMUM%.mum > C:\Windows\Logs\IESetup_20150618-140249_temp.log 2>&1'
    C:\Windows\servicing\packages\Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~x86~~8.0.7601.17514.mum 

            file '"%SystemRoot%\servicing\packages\%IEMUM%.mum"' replaced with original renamed to _oldX.
            file '"%SystemRoot%\servicing\packages\%IEMUM%.cat"' replaced with original renamed to _oldX.
            Transacted copy of files '"%IESetup%\%IEMUM%.mum" "%SystemRoot%\servicing\packages\%IEMUM%.mum" "%IESetup%\%IEMUM%.cat" "%SystemRoot%\servicing\packages\%IEMUM%.cat"' succeeded
    ====DoCommand[PreInstallSetup]=>(PreInstallSetup)

    ________Fresh RM problem list:
    true  03 4252 RmExplorer           "Windows Explorer" - "C:\Windows\explorer.exe"
    false 02 5352 RMConsoleApp         "Microsoft Windows Search Filter Host" - "C:\Windows\System32\SearchFilterHost.exe"
    false 02 6104 RmCritical           "SearchProtocolHost.exe" - "C:\Windows\System32\SearchProtocolHost.exe"
    true  02 6692 RmService            "Print Spooler" - "Spooler"
    true  02 7792 RmService            "Sophos Patch Agent" - "Sophos Patch Agent"
    true  02 5088 RmService            "Sophos Web Intelligence Service" - "swi_service"
    true  02 1324 RmService            "Windows Modules Installer" - "TrustedInstaller"

    ====DoActionSet[Sqmapi.dll]=>(FixSqmapi)
    ________ NrAddRecoverItem - added item: 'FixSqmapi' - 'ExecuteUndoSet FixSqmapiSet'
            file '"%ProgramFiles%\Internet Explorer\sqmapi.dll"' replaced with original renamed to _oldX.
            executing must-succeed process '"C:\Windows\System32\cmd.exe" /C  dir "%ProgramFiles%\Internet Explorer\sqmapi.dll*" > C:\Windows\Logs\IESetup_20150618-140249_temp.log 2>&1'
     Volume in drive C is Windows7_OS
     Volume Serial Number is 56D1-360D

     Directory of C:\Program Files\Internet Explorer

    04/21/2015  01:57 PM           189,952 sqmapi.dll
    04/21/2015  01:57 PM           189,952 sqmapi.dll_old0
                   2 File(s)        379,904 bytes
                   0 Dir(s)  17,991,802,880 bytes free

            executing fail-allowed process '"C:\Windows\System32\cmd.exe" /C  fsutil hardlink list "%ProgramFiles%\Internet Explorer\sqmapi.dll" > C:\Windows\Logs\IESetup_20150618-140249_temp.log 2>&1'
    \Program Files\Internet Explorer\sqmapi.dll

    ====DoActionSet[Jscript.dll]=>(FixJscript)
    ________ NrAddRecoverItem - added item: 'FixJscript' - 'ExecuteUndoSet FixJscriptSet'
            Transacted copy of files '"%SystemRoot%\system32\jscript.dll" "%SystemRoot%\system32\jscript_copy.dll"' succeeded
    ====DoActionSet[TrustedInstaller]=>(ManifestTrustedInstaller)
    ________ NrAddRecoverItem - added item: 'ManifestTrustedInstaller' - 'ExecuteUndoSet ManifestTrustedInstallerSet'
            Transacted delete of files '"%SystemRoot%\servicing\iertutil.dll" "%SystemRoot%\servicing\urlmon.dll" "%SystemRoot%\servicing\wininet.dll" "%SystemRoot%\servicing\IEInfra.manifest" "%SystemRoot%\servicing\TrustedInstaller.exe.manifest"' succeeded
            Transacted copy of files '"%SystemRoot%\SYSTEM32\iertutil.dll" "%SystemRoot%\servicing\iertutil.dll" "%SystemRoot%\SYSTEM32\urlmon.dll" "%SystemRoot%\servicing\urlmon.dll" "%SystemRoot%\SYSTEM32\wininet.dll" "%SystemRoot%\servicing\wininet.dll" "%IESetup%\IEInfra.manifest" "%SystemRoot%\servicing\IEInfra.manifest" "%IESetup%\TrustedInstaller.exe.manifest" "%SystemRoot%\servicing\TrustedInstaller.exe.manifest"' succeeded
            executing fail-allowed process '"C:\Windows\System32\cmd.exe" /C  sc stop TrustedInstaller > C:\Windows\Logs\IESetup_20150618-140249_temp.log 2>&1'

    SERVICE_NAME: TrustedInstaller 
            TYPE               : 10  WIN32_OWN_PROCESS  
            STATE              : 3  STOP_PENDING 
                                    (NOT_STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
            WIN32_EXIT_CODE    : 0  (0x0)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x7530
    ====DoActionSet[WindowsDefender]=>(RestartWindowsDefender)
            NrIf - expression in ' ServiceNotDisabled(WinDefend) ServiceStop WinDefend' is false, not executing conditional statement
    ====DoActionSet[WindowsSearch]=>(StopStartWindowsSearch)
            NrIf - expression in ' ServiceNotDisabled(WSearch) ServiceStop WSearch' is true, executing conditional statement 'ServiceStop WSearch'
            NrServiceStop - disabled service 'WSearch'
            NrServiceStop - stopped service 'WSearch'
    ====DoActionSet[IEProxy.dll]=>(FixIEProxy)
    ________ NrAddRecoverItem - added item: 'FixIEProxy' - 'ExecuteUndoSet FixIEProxySet'
            file '"%ProgramFiles%\Internet Explorer\ieproxy.dll"' replaced with original renamed to _oldX.
    ====DoCommand[Windows Explorer]=>(AskForRestartManager)
            AskForRestartManager - RM will be run
    ====DoCommand[Microsoft Windows Search Filter Host]=>(WaitForProcessShutdown)
            ________ _GetHandleFromBinaryOrRmProblem - no process exists for ''
            ________ NrWaitForProcessShutdown - no process for '' - not waiting
    ====DoCommand[SearchProtocolHost.exe]=>(WaitForProcessShutdown)
            ________ _GetHandleFromBinaryOrRmProblem - no process exists for ''
            ________ NrWaitForProcessShutdown - no process for '' - not waiting
    ====DoCommand[Print Spooler]=>(AskForRestartManager)
    ====DoCommand[Sophos Patch Agent]=>(AskForRestartManager)
    ====DoCommand[Sophos Web Intelligence Service]=>(AskForRestartManager)
    ====DoCommand[Windows Modules Installer]=>(AskForRestartManager)
    ====DoCommand[WaitForAppShutdowns]=>(WaitForAppShutdowns)
            NrWaitForAppShutdowns - There are no processes to wait for
    ====DoActionSet[RunRm]=>(RunRestartManager)

    ________Fresh RM problem list:
    true  03 4252 RmExplorer           "Windows Explorer" - "C:\Windows\explorer.exe"
    true  02 6692 RmService            "Print Spooler" - "Spooler"
    true  02 7792 RmService            "Sophos Patch Agent" - "Sophos Patch Agent"
    true  02 5088 RmService            "Sophos Web Intelligence Service" - "swi_service"


    NrRmStop - running RM to stop apps

             RestartManager problem: true  ff 4252 RmExplorer           "Windows Explorer" - "C:\Windows\explorer.exe"
             RestartManager problem: true  ff 6692 RmService            "Print Spooler" - "Spooler"
             RestartManager problem: true  ff 7792 RmService            "Sophos Patch Agent" - "Sophos Patch Agent"
             RestartManager problem: true  ff 5088 RmService            "Sophos Web Intelligence Service" - "swi_service"

    ________Fresh RM problem list: There are no problems.
    ====DoActionSet[KnownDlls]=>(RemoveAddIEKnownDlls)
            executing clearKnownDll(\KnownDlls\iertutil.dll)
            executing clearKnownDll(\KnownDlls\urlmon.dll)
            executing clearKnownDll(\KnownDlls\wininet.dll)
    ====UndoActionSet[KnownDlls]=>(RemoveAddIEKnownDlls)
    ====UndoActionSet[RunRm]=>(RunRestartManager)

    ________Fresh RM problem list: There are no problems.
            NrIf - expression in ' true(WSearch) ServiceRestore WSearch' is true, executing conditional statement 'ServiceRestore WSearch'
            NrServiceRestore - reenabled service 'WSearch'
            NrServiceRestore - restarted service 'WSearch'

    NrRmRestart - running RM to restart apps on session: 0

            NrRecoverExplorer - explorer already running, pid: 7560
    ====UndoCommand[WaitForAppShutdowns]=>(WaitForAppShutdowns)
            NrRestartShutdownApps - there are no applications to restart
    ====UndoActionSet[IEProxy.dll]=>(FixIEProxy)
            file '"%ProgramFiles%\Internet Explorer\ieproxy.dll"' replacement undone.
    ________ NrRemoveRecoverItem - removed item: 'FixIEProxy'
    ====UndoActionSet[WindowsSearch]=>(StopStartWindowsSearch)
            NrIf - expression in ' true(WSearch) ServiceRestore WSearch' is false, not executing conditional statement
    ====UndoActionSet[WindowsDefender]=>(RestartWindowsDefender)
            NrServiceRestore - service 'WinDefend' was not disabled or stopped by previous command(s)
    ====UndoActionSet[TrustedInstaller]=>(ManifestTrustedInstaller)
            executing fail-allowed process '"C:\Windows\System32\cmd.exe" /C  net stop TrustedInstaller > C:\Windows\Logs\IESetup_20150618-140249_temp.log 2>&1'
    The Windows Modules Installer service is stopping.
    The Windows Modules Installer service was stopped successfully.


            Transacted delete of files '"%SystemRoot%\servicing\IEInfra.manifest" "%SystemRoot%\servicing\TrustedInstaller.exe.manifest"' succeeded
            Transacted delete of files '"%SystemRoot%\servicing\iertutil.dll" "%SystemRoot%\servicing\urlmon.dll" "%SystemRoot%\servicing\wininet.dll" "%SystemRoot%\servicing\IEInfra.manifest" "%SystemRoot%\servicing\TrustedInstaller.exe.manifest"' succeeded
    ________ NrRemoveRecoverItem - removed item: 'ManifestTrustedInstaller'
    ====UndoActionSet[Jscript.dll]=>(FixJscript)
            Transacted delete of files '"%SystemRoot%\system32\jscript_copy.dll"' succeeded
    ________ NrRemoveRecoverItem - removed item: 'FixJscript'
    ====UndoActionSet[Sqmapi.dll]=>(FixSqmapi)
            file '"%ProgramFiles%\Internet Explorer\sqmapi.dll"' replacement undone.
            executing must-succeed process '"C:\Windows\System32\cmd.exe" /C  dir "%ProgramFiles%\Internet Explorer\sqmapi.dll*" > C:\Windows\Logs\IESetup_20150618-140249_temp.log 2>&1'
     Volume in drive C is Windows7_OS
     Volume Serial Number is 56D1-360D

     Directory of C:\Program Files\Internet Explorer

    04/21/2015  01:57 PM           189,952 sqmapi.dll
                   1 File(s)        189,952 bytes
                   0 Dir(s)  17,766,490,112 bytes free
            executing fail-allowed process '"C:\Windows\System32\cmd.exe" /C  fsutil hardlink list "%ProgramFiles%\Internet Explorer\sqmapi.dll" > C:\Windows\Logs\IESetup_20150618-140249_temp.log 2>&1'
    \Program Files\Internet Explorer\sqmapi.dll

    ________ NrRemoveRecoverItem - removed item: 'FixSqmapi'
    ====UndoActionSet[MUMFiles]=>(FixMums)
            set environment variable ' IEMUM=Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~%IESetupBitness%~~%IESetupInstalledVersion%' to 'Microsoft-Windows-InternetExplorer-Optional-Package~31bf3856ad364e35~x86~~8.0.7601.17514'
            file '"%SystemRoot%\servicing\packages\%IEMUM%.mum"' replacement undone.
            file '"%SystemRoot%\servicing\packages\%IEMUM%.cat"' replacement undone.
    ________ NrRemoveRecoverItem - removed item: 'FixMums'
    ====UndoCommand[CustomActions]=>(CustomActions)
            executing fail-allowed process '"C:\Windows\System32\cmd.exe" /C  IF EXIST "%IESetup%\CustomFinish.cmd" "%IESetup%\CustomFinish.cmd" > C:\Windows\Logs\IESetup_20150618-140249_temp.log 2>&1'


    End of IE10 NoReboot Servicing
    ==================================================

    ==================================================
    Start of IE10 NoReboot Task Event: 'Recover_Watch'
            6.1.7601-2.1 AC1A.ELIH\jbucco  OS:x86  IENrUtil:x86  IEversion:8.0.7601.17514  Date(UT):20150618-140400
            Command line: "C:\Program Files\Internet Explorer\ienrrecover.exe" /task Recover_Watch
    ________ WARNING ________ IESetup environment variable is predefined as 'C:\Windows\TEMP\IE13C5E.tmp\IE10-support'
            IE version set to '8.0.7601.17514'
            IE bitness set to 'x86'
    ============= _NrRecover ignoring 'ignore_InsIEVer':'8.0.7601.17514'
    ============= _NrRecover executing 'WSearch':'ServiceRestore WSearch'
            NrServiceRestore - service 'WSearch' was not disabled or stopped by previous command(s)
    ============= _NrRecover 'WSearch' succeeded
    ============= _NrRecover executing 'RecoverExplorer':'RecoverExplorer'
            NrRecoverExplorer - explorer already running, pid: 7560
    ============= _NrRecover 'RecoverExplorer' succeeded
    ________ NrManipulatePFIECoreExe - renamed and marked for delete on reboot:'C:\Program Files\Internet Explorer\ienrrecover.exe'


    End of IE10 NoReboot Servicing
    ==================================================

    Thursday, June 18, 2015 2:16 PM