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Windows shows "Welcome" indefinetly after logon, suspect race condition RRS feed

  • Question

  • Dell Latitude E7240, Latitude E6440, OptiPlex 990

    i5 and i7 processors

    SDD and standard hard drives

    8Gb RAM

    Windows 8.1 Enterprise x64

    OS Fully Patched

    Server 2008 R2 Domain

    We find, sporadically, that some devices will boot up to the logon screen, allow the users to logon but then present them with the "Welcome" and swirling disk indefinetly. Device is forceably powered off and then back on and logon is allowed to complete fully. Very little if anything, associated in the log files.

    I know Windows 7 suffered from a race condition between event logging and tracing causing a deadlock, for this there is a hotfix. I am unable to find anything similar for Windows 8.1, does anybody else suffer from this issue or have any suggestions on where next to proceed to fix this please?

    Thanks

    Nigel

    Tuesday, October 28, 2014 11:09 AM

Answers

  • Hi,

    Considering following factors cause your issue:

    1. Network card driver fail to load on startup

    2. Combined hibernation shut down

    3. User profile issue

    Please try following steps to check the issue:

    Step 1: Turn off power management on network adapter:

    1.        Open Network and Sharing Center.
    2.        Click the Change adapter settings link in the upper left of the navigation pane.
    3.        Right click the network connection you want to enable/disable power management support on and click Properties .
    4.        Click Configure .
    5.        On the Power Management tab, clear the Allow the computer to turn off this device to save power check box.

    Step 2: rebuilt Hiberfil.sys for Windows 8.1

    Instead of a full shutdown that basically closes the kernel session, Windows 8 hibernates it to save the kernel session, which is much smaller than a full hibernation, to the disk, more specifically, to the hiberfil.sys file. It makes a faster boot time because resuming the hibernated system session is comparatively less work than doing a full system initialization.

    Let's rebuilt it by running following command to check if this issue is related to corrupted hiberfil.sys:

    powercfg /h off
    powercfg /h on

    Step 3: Please check if the local account still has such issue.

    Step 4: Please exit and rejoin the computer into the domain to see what's going on.

    If the issue still persists, please post back the event log related to Winlogon here for our research.


    Kate Li
    TechNet Community Support

    Wednesday, October 29, 2014 9:37 AM

All replies

  • N Davies,

    Did you load anything new before this started happening or maybe push a new group policy? 

    I’d suggest that you perform a clean boot either way to see if it is anything loaded on the computer that might be causing your issue. 

    Hope this helps!

    Mike

    Windows Outreach Team – IT Pro

    Windows for IT Pros on TechNet

    Tuesday, October 28, 2014 3:31 PM
  • Hi,

    Considering following factors cause your issue:

    1. Network card driver fail to load on startup

    2. Combined hibernation shut down

    3. User profile issue

    Please try following steps to check the issue:

    Step 1: Turn off power management on network adapter:

    1.        Open Network and Sharing Center.
    2.        Click the Change adapter settings link in the upper left of the navigation pane.
    3.        Right click the network connection you want to enable/disable power management support on and click Properties .
    4.        Click Configure .
    5.        On the Power Management tab, clear the Allow the computer to turn off this device to save power check box.

    Step 2: rebuilt Hiberfil.sys for Windows 8.1

    Instead of a full shutdown that basically closes the kernel session, Windows 8 hibernates it to save the kernel session, which is much smaller than a full hibernation, to the disk, more specifically, to the hiberfil.sys file. It makes a faster boot time because resuming the hibernated system session is comparatively less work than doing a full system initialization.

    Let's rebuilt it by running following command to check if this issue is related to corrupted hiberfil.sys:

    powercfg /h off
    powercfg /h on

    Step 3: Please check if the local account still has such issue.

    Step 4: Please exit and rejoin the computer into the domain to see what's going on.

    If the issue still persists, please post back the event log related to Winlogon here for our research.


    Kate Li
    TechNet Community Support

    Wednesday, October 29, 2014 9:37 AM