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Windows 7 BSOD and reboot. Need help RRS feed

  • Question

  • My computer is brand new, I just got it yesterday, and windows has crashed three times already. I don't have the full error report, but in reliability history the two reports I have are these:

     

    The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff96000114283, 0xfffff88007e6ba20, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 081410-16801-01.

     

    Problem signature

    Problem Event Name: BlueScreen

    OS Version: 6.1.7600.2.0.0.256.1

    Locale ID: 1033

     

    Extra information about the problem

    BCCode: 3b

    BCP1: 00000000C0000005

    BCP2: FFFFF96000114283

    BCP3: FFFFF88007E6BA20

    BCP4: 0000000000000000

    OS Version: 6_1_7600

    Service Pack: 0_0

    Product: 256_1

    Bucket ID: X64_MEMORY_CORRUPTION_ONE_BIT

    Server information: 2bd0fcea-ee3d-4121-a1ba-a64d265d95e


    I have 2.0 GB DDR SDRAM, an AMD Athlon II X2 245 processor 2.90 GHz, an ATI Radeon HD 4350, and Windows 7 Ultimate x64. I'm really worried that something is wrong with the hardware of my computer.

    Saturday, August 14, 2010 11:49 PM

Answers

  • What is the model of your motherboard? Please download the latest BIOS upgrade and apply it for your BIOS.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Arthur Xie Friday, August 20, 2010 9:57 AM
    Tuesday, August 17, 2010 10:30 AM
  • MSN messenger was actually running in the background at the time, not being used. I was using a webcam with Skype at the time, however.


    The driver for the camera, which appears to be phc700.sys, is dated Oct. 15, 2006 so may not be fully compatible with Windows 7.

    What camera is it?

    Can you locate the camera in the Device Manager and right-click the device > Properties > Details, then choose "Hardware Ids" from the drop-down menu under "Property".

    What is listed under "Value"?

    • Marked as answer by Arthur Xie Friday, August 20, 2010 9:57 AM
    Tuesday, August 17, 2010 11:57 AM

All replies

  • Just a thought, did you happen to OC your rig? Suggest you to run memtest or windows memory diagnostic
    Sunday, August 15, 2010 1:13 AM
    Answerer
  • Also, can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site?

    The following link has information on using Windows Live SkyDrive:

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop

    Sunday, August 15, 2010 12:17 PM
  • The computer may have been overclocked, but if it was, it was done by the manufacturers. I bought it from ibuypower. I ran windows memory diagnostic and it said there were no memory errors detected.
    Sunday, August 15, 2010 6:45 PM
  • Bucket ID: X64_MEMORY_CORRUPTION_ONE_BIT

     

    check the RAM for errors please.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Sunday, August 15, 2010 7:47 PM
  • Already ran windiag. It said there were no memory errors detected.
    Sunday, August 15, 2010 8:32 PM
  • The process that crashed in both the errors was msnmsgr.exe (MSN Messenger).

    What was happening with MSN Messenger at the time?

    Also, do you use MSN Messenger in conjuction with a webcam?

    Sunday, August 15, 2010 10:26 PM
  • ibuypower makes some of the worst systems on the market, I ended up
    filing a complaint with the FTC and nearly suing them over a problematic
    laptop that I had.
     
    I would recommend checking memory for a time period >5 hours with memtest86+
     
     

    -- Mike Burr
    Monday, August 16, 2010 6:42 PM
  • MSN messenger was actually running in the background at the time, not being used. I was using a webcam with Skype at the time, however.
    Tuesday, August 17, 2010 5:00 AM
  • I'm coming to discover this myself. The USB reader fell back into the computer when I tried to plug a headset into it. I don't have the time or convenience to send it back in to get it repaired. I doubt it would help, anyway. Sorry, haven't run memtest yet.
    Tuesday, August 17, 2010 5:10 AM
  • You can try changing   hardware acceleration to different level and check:

           1.      Click on Start > Control Panel .
    2.      In the classic view, double click on the Display icon.
    3.      Select the Settings tab and click on the advanced button. The Advanced Settings dialog box appears.
    4.       Click on the Troubleshoot tab.
    You can change the hardware acceleration dragging the slider to the middle of the scale.

    I suggest you to check if the game is compatible with Windows7.
    http://www.microsoft.com/windows/compatibility/windows-7/en-us/default.aspx

    I also suggest you to update the display drivers, go to manufacturer’s website and download the latest version of drivers for your graphic card and install.

    http://windows.microsoft.com/en-us/windows7/Automatically-get-recommended-drivers-and-updates-for-your-hardware

    Tuesday, August 17, 2010 6:25 AM
  • What is the model of your motherboard? Please download the latest BIOS upgrade and apply it for your BIOS.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    • Marked as answer by Arthur Xie Friday, August 20, 2010 9:57 AM
    Tuesday, August 17, 2010 10:30 AM
  • MSN messenger was actually running in the background at the time, not being used. I was using a webcam with Skype at the time, however.


    The driver for the camera, which appears to be phc700.sys, is dated Oct. 15, 2006 so may not be fully compatible with Windows 7.

    What camera is it?

    Can you locate the camera in the Device Manager and right-click the device > Properties > Details, then choose "Hardware Ids" from the drop-down menu under "Property".

    What is listed under "Value"?

    • Marked as answer by Arthur Xie Friday, August 20, 2010 9:57 AM
    Tuesday, August 17, 2010 11:57 AM