locked
Very often problem with pst file RRS feed

  • Question

  • Hi to all.

    First of all I'm sorry for my English.

    I'm facing (lately much more often) problem with one of our user.

    The specific user has 3 different pst files all of them in our file server (We save the pst files in our file server since it is the only way we can take backup them)

    It faces a problem opening one of them (the largest with a size of 7.5 GB). The error says something like (The message is in Greek) "Unable to expand the folder. An error occurred that prevented the file (The name of the file) from being saved

    What can I do to stop facing this problem?

    Thanks and regards.

    Tuesday, December 11, 2018 7:47 AM

Answers

  • Using pst-files that are located on network shares isn't supported nor recommended by Microsoft.

    Pst-files were designed for local storage on an internal disk. Only use the network location as a backup location and not the active location. Other alternatives are to increase the mailbox size or to use the Online Archive feature.

    For the full statement from Microsoft and recommended alternatives see;
    Limits to using personal folders (.pst) files over LAN and WAN links



    Robert Sparnaaij [MVP-Outlook]
    Outlook guides and more: HowTo-Outlook.com
    Outlook Quick Tips: MSOutlook.info

    • Proposed as answer by Perry-Pan Wednesday, December 12, 2018 9:55 AM
    • Marked as answer by Andy DavidMVP Tuesday, June 4, 2019 12:27 PM
    Tuesday, December 11, 2018 11:31 AM

All replies

  • Have you tried running Inbox Repair tool (Scanpst.exe)? If not yet then you must run Inbox Repair tool first and check if it works. Inbox Repair tool is free tool provided by Microsoft with the Office package. The location of PST file depends on the version of MS Outlook you are using. For detailed information read the post here https://support.office.com/en-us/article/repair-outlook-data-files-pst-and-ost-25663bc3-11ec-4412-86c4-60458afc5253
    Tuesday, December 11, 2018 9:06 AM
  • First of all thanks Shipra Sahani for your answer.

    The point is if the user close outlook and open it again after a couple of times they are able to open all the pst files and work without issues but doing this every day is annoying.

    What else we can do to fix this problem permanent??

    Thanks and regards.

    Tuesday, December 11, 2018 9:37 AM
  • Using pst-files that are located on network shares isn't supported nor recommended by Microsoft.

    Pst-files were designed for local storage on an internal disk. Only use the network location as a backup location and not the active location. Other alternatives are to increase the mailbox size or to use the Online Archive feature.

    For the full statement from Microsoft and recommended alternatives see;
    Limits to using personal folders (.pst) files over LAN and WAN links



    Robert Sparnaaij [MVP-Outlook]
    Outlook guides and more: HowTo-Outlook.com
    Outlook Quick Tips: MSOutlook.info

    • Proposed as answer by Perry-Pan Wednesday, December 12, 2018 9:55 AM
    • Marked as answer by Andy DavidMVP Tuesday, June 4, 2019 12:27 PM
    Tuesday, December 11, 2018 11:31 AM
  • Which version of Outlook you are using? As the Roady [MVP] says that Microsoft does not recommend users to store the PST on server. It can corrupt your PST file.

    Run the Inbox Repair Tool multiple times until it says no error and then open Outlook and see if the issue still exist.

    Also run Outlook in safe mode and check the same. 

    • Proposed as answer by Perry-Pan Friday, December 14, 2018 6:45 AM
    Wednesday, December 12, 2018 4:51 AM
  • Hi Vagelisr,

    Were the replies above useful to you? 

    If the information is helpful to you, it is recommended to mark it as answer. If you need further assistance, please feel free to post here.

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Thursday, December 13, 2018 8:38 AM