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Skype for Business 2019 Auto Attendant RRS feed

  • Question

  • Hi there,

    I'm currently working on upgrading an environment to SfB2019 which will mean that Cloud Voicemail will be used for any accounts migrated to the new SfB Pool (currently users are on Lync2013 pool).

    We require the use of Auto Attendants and I see the support is coming soon for on prems use of the Cloud AA which is great.

    If I leave the Exchange AA Contact on our existing Lync2013 pool, will the users on the new SFB2019 pool be able to use it and access their voicemail and vice versa?

    Cheers
    Wednesday, November 28, 2018 6:26 AM

All replies

  • Hi BITMAN123,

    As you know, Unified Messaging (UM) has been deprecated in Exchange 2019, Exchange 2019 no longer offers Voicemail and Auto Attendant. If you also upgrade the Exchange server to Exchange 2019, you will not have this function. For this scenes, you need Exchange Online UM support in Skype for Business Server 2019.

    If you also use Exchange 2013/Exchange 2016 with SFB Server 2019, you'll need to keep at least one Exchange 2013 or Exchange 2016 server running the UM role or service available if you want mailboxes moved to Cloud Voicemail to continue to be available via auto attendant, as Cloud voicemail doesn't support Organizational Auto Attendant at GA. Users who are located on Skype for Business Server 2019, Cloud Voicemail will process the voicemail message. If your environment fits those requirements, the users could use the AA and voicemail in the SFB Server 2019.

    You could refer to the official document to find more details about this: Plan for Skype for Business Server and Exchange Server migration

    Best Regards,
    Evan Jiang


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    • Proposed as answer by woshixiaobai Friday, November 30, 2018 6:17 AM
    Thursday, November 29, 2018 2:33 AM
  • Hi Evan,

    Thanks for the reply.

    I probably should have mentioned that the Auto Attendants which are currently in use and need to be available when going to SfB 2019 on-prem pools are AA's hosted in Office365, not on-prem.

    Cheers,


    • Edited by BITMAN123 Sunday, December 2, 2018 7:22 AM
    Sunday, December 2, 2018 7:21 AM
  • Hi BITMAN123,

    If you have configured cloud voicemail, users on the new SFB server 2019 should be able to use it. Details about this you could refer to the official document: Plan Cloud Voicemail service

    In addition, if you have configured Lync Server 2013 integration Office 365, users may be able to use the cloud voice mail. Details you could refer to this blog: Step-By-Step: Configuring on-premises Lync Server 2013 integration Office 365 Unified Messaging

    Best Regards,
    Evan Jiang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Tuesday, December 4, 2018 7:45 AM
  • Hi BITMAN123,

    Is there any update for this issue? If the reply is helpful to you, please try to mark it as an answer, it will help others who have the similar issue.

    Best Regards,
    Evan Jiang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Thursday, December 6, 2018 8:38 AM