Blue Screen Stop Errors with Windows 7 RRS feed

  • Question

  • I am currently using Windows 7 Korean Home Edition on a Toshiba Satellite L510.  I bought it just before Christmas and recently got round to using it properly to DL stuff - originally the store put an English version of 7 on my laptop but I kept getting WGA messages all the time and Blue Screen events and AV issues whilst downloading, so I went to the AS centre/center and they put the korean version on.  Now I have no problems with WGA but the AV issues and the Blue screens continued... so today I went back to the AS centre/center where the guy looked at a print out of my mini dump (so wrong a title) and we tried to repeat a BSOD so that he could see an error screen (not sure about that tactic either) and it was impossible to repeat it there ( I got a collective DL speed of 10mbs (ish)).  The guy indicated that the error is related to an internet drive not my computer and that there is a lag between the two which is causing the error..... I'm at a loss and wanted to check the validity of this analysis.


    My Minidump is as such (its in Korean but the parts are the same as an English one):



    문제 서명 :

    문제 이벤트 이름 : BlueScreen

    OS 버전 : 6.1.7600.

    로캘 ID: 1033


    문제에 대한 추가 정보 :

    BCCode: d1

    BCP1: 00000000

    BCP2: 00000002

    BCP3: 00000000

    BCP4: 8969AE2D

    OS Version: 6_1_7600

    Service Pack: 0_0

    Product: 768_1


    문제 설명에 도움이 되는 파일 :




    온라인 개인 정보 보호 정책 읽기 :



    온라인 개인 정보 보호 정책을 사용할 수 없으면 오프라인으로 개인 정보 보호 정책을 읽으십시오 .




    I would greatly appreciate any help or opinions anyone can offer for this situation



    Thursday, January 27, 2011 9:13 AM


All replies


    This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.


    To see the causing driver I have to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.


    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Juke Chou Tuesday, February 8, 2011 7:10 AM
    Thursday, January 27, 2011 1:52 PM
  • Sorry I've taken so long to reply, as I was on vacation and didn't have access to my computer at that time I'm back now and have the information that you requested, here http://cid-a46bbd9218bc37c4.office.live.com/browse.aspx/dumps%20from%20bsod%20incidents?uc=1&nl=1

    Thanks for the help I greatly appreciate it.



    Thursday, February 24, 2011 10:12 AM
  • You always get the same crash:


    which is caused by this driver:

    974cfa24 8969ae2d nt!KiTrap0E+0x2cf
    974cfaac 8938eb48 tcpip!FlpReturnNetBufferListChain+0x35
    974cfacc 8939021c NETIO!NetioDereferenceNetBufferList+0xa2
    974cfafc 8969cbc0 NETIO!NetioDereferenceNetBufferListChain+0x3a
    974cfb1c 8969e040 tcpip!IppCompleteAndFreePacketList+0xd7
    974cfb60 8969bbe4 tcpip!IppReceiveHeaderBatch+0x28c
    974cfbf4 896d9053 tcpip!IpFlcReceivePackets+0xbe5
    974cfc14 89765197 tcpip!IppInspectInjectReceive+0xca
    974cfc4c 8ebec806 fwpkclnt!FwpsInjectTransportReceiveAsync0+0x1bc
    WARNING: Stack unwind information not available. Following frames may be wrong.
    974cfd10 8ebed23a PctWfpFilter+0x9806
    974cfd24 8ebed4c2 PctWfpFilter+0xa23a
    974cfd4c 8ebeb5d9 PctWfpFilter+0xa4c2
    974cfd90 8310d0f9 PctWfpFilter+0x85d9

        Image path: \Device\Harddisk0\Partition2\windows\system32\drivers\PctWfpFilter.sys
        Image name: PctWfpFilter.sys
        Timestamp:        Tue Nov 16 21:01:58 2010

    the driver belongs to PC Tools software. So update the software and contact their support.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Andre.Ziegler Thursday, February 24, 2011 2:05 PM
    Thursday, February 24, 2011 2:05 PM