locked
ADMT- trusted module platform is malfunctioned O365 RRS feed

  • Question

  • Hi All,

    I am working on inter forest migration. I have migrated few users and computers to new domain and for some users i am getting below error related to O365, please check the image. i found multiple solutions like delete local profile, delete ngc folder etc.. but this solution is good if there are few users, we have a large number of users, it will be administration overhead to do it for all users, Please input any ideas that will help to identify root problem. not sure what why migration is causing this.

    

    Monday, May 11, 2020 6:42 PM

All replies

  • Hello,

    Thank you for posting in our TechNet forum.

    The error message "Something went wrong" along with the error code 0x80090016 appears when Windows is unable to set up a PIN for your device. This is usually due to the corruption of the Ngc folder which is located in the system volume.

    Solution: Deleting the Contents of Ngc Folder.
    You will need to take ownership of NGC Folder first, and the AppData folder might be hidden so you may need to show hidden files & folders.
    1.Find the path below:C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\
    2.Take over ownership of Ngc folder. Right-click on the folder and click Properties > Security > Advanced.
    3.Type in the username of the account that you are currently using.
    4.Afterward, click Check Names and then hit OK.
    5.Make sure that the ‘Replace owner on subcontainers and objects’ box is checked.
    6.Click Apply and then hit OK.
    7.Open up the Ngc folder and delete the all the contents of the folder.
    8.Test again.

    You can also try to recover through the following group policy:
    1.Open Group Policy Editor    
    2.Navigate to the following setting:
    Computer Configuration > Administrative Templates > System > Logon
     
    3.double click on Turn on convenience PIN Sign-in and set the radio button to Enabled.
    4.Run gpupdate /force command or reboot computer for the changes to take effect.

    Here is the similar case, we could kindly have a check for reference:
    https://social.technet.microsoft.com/Forums/windowsserver/en-US/a3cb96e0-2216-4e65-805f-9d1e7594890c/outlook-365-trusted-platform-module-error-code-80090016?forum=outlook

    https://www.thewindowsclub.com/error-code-0x80090016-for-pin-and-microsoft-store

    Tip: This answer contains the content of a third-party website. Microsoft makes no representations about the content of these websites. We provide this content only for your convenience.

    Hope the information is helpful.If you need further help, please feel free to let us know.

    Best Regards,
    Snowy Guan

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, May 12, 2020 2:49 AM
  • Thank you for the response, I am trying to identify why this error is showing up after migrating a user to new domain using ADMT. 
    Tuesday, May 12, 2020 11:45 AM
  • Hello,

    Thank you so much for your feedback.

    Based on my knowledge, the error code 0x80090016 means Keyset does not exist.
    Error Code description: -2146893802, 0x80090016, Keyset does not exist
    For more information about this, please refer to:
    https://knowledge.broadcom.com/external/article?legacyId=TECH12638

    In addition to the previously mentioned setting PIN code and windows store settings will cause this error.
    After deploying a new certificate using the Legacy key template, the error may occur.
    For detail:
    https://support.microsoft.com/en-us/help/3079686/error-after-updating-ssl-certificate-used-by-microsoft-dynamics-crm-20
    The migration might check these options and therefore triggered it.

    Hope the information is helpful. If you need further help, please feel free to let us know.

    Best Regards,
    Snowy Guan

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Wednesday, May 13, 2020 1:09 AM
  • How can this be avoided from happening?
    Wednesday, May 13, 2020 3:35 PM
  • Hello,

    Thank you so much for your feedback.

    Based on my knowledge, there is no way to avoid it. We can only test and maintain it regularly. And it is important that you need to make sure that TPM firmware is up to date.

    The following article might be helpful to you:
    https://tech.xenit.se/troubleshoot-tpm-issues/

    Here are similar cases for your reference:
    https://www.kapilarya.com/fix-your-computers-trusted-platform-module-has-malfunctioned-80090016
    https://www.petenetlive.com/KB/Article/0001549

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    Hope the information is helpful. If you need further help, please feel free to let us know.

    Best Regards,
    Snowy Guan

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, May 14, 2020 2:59 AM
  • Hello,

     

    We would like to hear your feedback about whether our issue has been solved. If the issue has been solved, please share your experience and solution here. It will be very beneficial for other community members who have similar questions. If no, please reply and tell us the current situation in order to provide further help.

     

    Best Regards,

    Snowy Guan


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, May 15, 2020 9:56 AM