Bsod ntoskrnl.exe and atikmdag.sys at windows splash screen RRS feed

  • Question

  • Recently I have been getting a BSOD at the windows splash screen disabling me from getting to the start screen. I have used bluescreenviewer in safe mode to and it highlights in red atikmdag.sys and ntoskrnl.exe. I t also states that atikmdag.sys is the culprit.

    The BSOD on the other hand display a stop 0x7e error and also shows the ntoskrnl.exe

    How exactly do i post the dump files (sorry i cant search for the way to do this because i really have no time between school and work) so you guys can analyze them

    Tuesday, September 16, 2014 7:43 PM


  • I have since reinstalled windows. No Hardware issues or BSODs. Apprecieate the help Guys
    • Marked as answer by Iyere Okojie Wednesday, September 24, 2014 9:32 AM
    Wednesday, September 24, 2014 9:32 AM

All replies

  • v
     We do need the actual log file (called a DMP file) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  
    We prefer at least 2 DMP files to spot trends and confirm the cause.

    Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here
    If you have any questions about the procedure please ask

    If you are using Blue screen view, who crashed, or a similar application, don't.  They are wrong at least as often as they are correct

    Wanikiya and Dyami--Team Zigzag

    Tuesday, September 16, 2014 8:07 PM
  • Alright, I hope this is what you need. I also ran into another blue screen after wiping my amd graphic driver. I tried this before i knew the bluescreenview program isn't one to go by. It said BAD_POOL_CALL

    with 0x2c error and obviously the ntoskrnl.exe<iframe frameborder="0" height="120" scrolling="no" src="https://onedrive.live.com/embed?cid=B383C336CC10CEA9&resid=B383C336CC10CEA9%21106&authkey=ADhgkLu_BQqg1kQ" width="98"></iframe>

    Thanks for the Help!

    Wednesday, September 17, 2014 6:53 AM
  • https://onedrive.live.com/redir?resid=B383C336CC10CEA9%21106

    Woops didnt mean to embed heres the link

    Wednesday, September 17, 2014 6:54 AM
  • Hi, lyere

    There is a problem with the dump file you provided. The most recent dump file shows 0kb.

    This is probably caused by system doesn't create the dump file correctly, please check it agagin.

    In addition, please try to uninstall or upgrade ATI driver for test.

    Roger Lu
    TechNet Community Support

    Wednesday, September 17, 2014 7:26 AM
  • Hi,

    I would uninstall the ATI driver software completely and try to put in a new installation of the ATI software. Also, be sure to check the ATI software site for a newly updated software package. 

    Wednesday, September 17, 2014 2:43 PM
  • I Uninstalling all amd/ati graphics drivers using DDU and still BSOD

    Currently i am still receiving the BAD_POOL_CALLER with 0x2c and ntoskrnl.exe

    Ive tried:

    windows startup repair

    sfc /scannow

    Im still only able to boot in safemode

    I have no idea why my dump files are not being created. Ive even check some other forums to see how to turn on kernel dump with system by going to system advance properties. Can you not use the other 2 files? 

    Can you link me on how to create dmp files that arent 0kb?

    Thanks for all the help!

    Wednesday, September 17, 2014 7:18 PM
  • Hi,

    I checked your system info file, and find the following problem:

    It shows that, both two Graphic driver are suffering problem. You can try to open Device Manager in Safe Mode, then uninstall them. After that, try to boot into normal mode for test.

    Secondly, it is blank in Ports section, I'm not sure it is your PC's Port problem, please also uninstall ports driver in Device Manager for test.

    Roger Lu
    TechNet Community Support

    Thursday, September 18, 2014 6:49 AM
  • I'm not sure why the port sector is blank. Is something supposed to be there? If so what is? Where are my port drivers located to delete them?

    I also still haven't been able to generate a proper .dmp as my pc isn't overwriting the files

    -Why has my pc stopped creating .dmp files, why are they 0kb?

    These are the questions we need to focus on. I don't believe the graphics is part of the situation seeing as I have uninstalled them already.

    Thursday, September 18, 2014 9:08 PM
  • I have also tried holding pwr button for 30 seconds without battery or anything connected.
    Saturday, September 20, 2014 7:49 PM
  • Hi,

    Actually, generating dump file starts at computer reboot after BSOD, for your situatioin, BSOD occures during system start up. It caused dump file couldn't be created successfully.

    Untill now, I doubt this maybe not Windows problem, it would be better to check Hardware if there is problem with it.

    Roger Lu
    TechNet Community Support

    Monday, September 22, 2014 1:43 AM
  • I have since reinstalled windows. No Hardware issues or BSODs. Apprecieate the help Guys
    • Marked as answer by Iyere Okojie Wednesday, September 24, 2014 9:32 AM
    Wednesday, September 24, 2014 9:32 AM