Hi,
Thank you for posting.
Regarding the errors, please refer to the following documents and try the resolutions:
Event ID 20226 — RAS Connection Termination
http://technet.microsoft.com/en-us/library/cc773767.aspx
Event ID 20227 — RAS Connection Establishment
http://technet.microsoft.com/en-us/library/dd315867.aspx
Meanwhile, please try to remove the present connection and re-create it to see if it works. You can also refer to the following when creating a connection:
Make a Broadband Connection using PPPoE
http://technet.microsoft.com/en-us/library/cc753085.aspx
The issue can be caused by the incorrect local settings. Since there may be some specific settings on the connection, it is recommended that you contact your ISP for help.
If the issue persists, please help collect the following information:
Network trace
===========
1) Download NetMon3.2 from the following website and install it on the computer
http://www.microsoft.com/downloads/details.aspx?FamilyID=f4db40af-1e08-4a21-a26b-ec2f4dc4190d&DisplayLang=en
2) Log onto the machines, right-click the Netmon icon and select Run as Administrator to launch NetMon3.2.
3) In the Microsoft Network Monitor 3.2 window, click Create a new capture tab …
4) In the new tab, select all the Network Adapters in the Select Networks window.
5) After that, press F10 to start NetMon.
6) Try to re-produce the problem on the computer.
7) Go back to the NetMon window and press F11 to stop the NetMon.
8) Press Ctrl+S to save the Netmon file.
Please use Windows Live SkyDrive (http://www.skydrive.live.com/) to upload the file and share the URL with me.
Hope this helps. Thanks.
Nicholas Li - MSFT
