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File Folders in Outlook RRS feed

  • Question

  • I have lost all of my file folders in outlook and do not know how to get them back.
    Monday, August 21, 2017 2:19 PM

All replies

  • Hi Gail,

    By "lost all of my file folders in outlook", do you mean all folders under the account disappeared include the default Inbox, Draft, etc.?
    What's the version of your Outlook?
    What's the type of your email account?

    Please try to press "Ctrl + 6" and see if the folders can be seen in Folder list group. It is also suggested to have a check on the web to see whether the issue still persists. 

    Besides, please try to search in all Mailboxes using the Instant Search box.

    If none of the steps above are helpful, please provide more details and share a screenshot about the issue via OneDrive then we can help you better.

    Best regards,
    Yuki Sun


    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Tuesday, August 22, 2017 5:29 AM
  • Helo, Have you configured Outlook with Microsoft Exchange Server or using other account?

    Outlook 2013/2016

    There are 3 ways to restore the data from your archives. You can or you can move individual items from a .pst file into their original folder or a new one, copy the e-mail back to the original folder, or you can copy the e-mail to a new folder.

    To open a .pst file:

    1. On the File tab, click Open.
    2. Click Open Outlook Data File (.pst).
    3. Choose the PST file and click OK.
    4. The folders from the PST file will now appear in the folder sidebar. 

    To move individual items from a .pst file into their original folder or a new one

    1. On the File tab, click Open.
    2. Click Open Outlook Data File (.pst).
    3. Choose the PST file and click OK.
    4. The folders from the PST file will now appear in the folder sidebar.
    5. Click the folder containing the items you want to move.
    6. Select the items you want to move, and then drag them into their original folders in the Folder List.  

    To copy all archived items from a .pst file back into their original folder:

    1. On the File tab, click Open.
    2. Click Import.
    3. Click Import from another program or file. Click Next.
    4. Click Outlook Data File (.pst). Click Next.
    5. Click Browse and choose the file you wish to import.
    6. There are three options for importing regarding duplicate files: Replace duplicates with items imported, Allow duplicates to be created, Do not import duplicates. This will decide what Outlook does with identical files in the destination folder.
    7. Select the folder to import from (if you want to import complete data don’t change any settings). Make sure Include subfolders is checked. Select Import items into the same folder in: and choose the Outlook folder the items were originally stored in. Click Finish.  

    To copy all archived items from a .pst file back into a new folder:

    1. In Outlook, create a new folder to copy the archived items to.
    2. On the File tab, click Open.
    3. Click Import.
    4. Click Import from another program or file. Click Next.
    5. Click Outlook Data File (.pst). Click Next.
    6. Click Browse and choose the file you wish to import.
    7. There are three options for importing regarding duplicate files: Replace duplicates with items imported, Allow duplicates to be created, Do not import duplicates. This will decide what Outlook does with identical files in the destination folder.
    8. Select the folder to import from (if you want to import complete data don’t change any settings). Make sure Include subfolders is checked. Select Import items into the current folder. Click Finish.

    Please click on "Mark as Answer" and “Vote as Helpful” on the post that helps you, this can be beneficial to other community members.

    Tuesday, August 22, 2017 5:33 AM