Answered by:
Exchange 2010 SP3 installation Problem

Question
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Im getting below error when upgrading with Exchange 2010 Sp3. Please assist.
Couldn't remove product with code 4934d1ea-be46-48b1-8847-f1af20e892c1. Fatal error during installation. Error code is 1603.
Below the complete error from Exchange Setup Logs
[02/16/2014 04:55:04.0515] [0] Setup will run the task 'uninstall-msipackage'
[02/16/2014 04:55:04.0515] [1] Setup launched task 'uninstall-msipackage -logfile 'C:\ExchangeSetupLogs\ExchangeSetup.msilog' -ProductCode '4934d1ea-be46-48b1-8847-f1af20e892c1' -PropertyValues 'BYPASS_CONFIGURED_CHECK=1 DEFAULTLANGUAGENAME=ENU''
[02/16/2014 04:55:04.0515] [1] Active Directory session settings for 'Uninstall-MsiPackage' are: View Entire Forest: 'True', Configuration Domain Controller: 'domain.local', Preferred Global Catalog: 'Domain.local', Preferred Domain Controllers: '{ domain.local }'
[02/16/2014 04:55:04.0515] [1] Beginning processing uninstall-msipackage -LogFile:'C:\ExchangeSetupLogs\ExchangeSetup.msilog' -ProductCode:'4934d1ea-be46-48b1-8847-f1af20e892c1' -PropertyValues:'BYPASS_CONFIGURED_CHECK=1 DEFAULTLANGUAGENAME=ENU'
[02/16/2014 04:55:04.0547] [1] Removing MSI package with code '4934d1ea-be46-48b1-8847-f1af20e892c1'.
[02/16/2014 04:55:06.0187] [1] [ERROR] Unexpected Error
[02/16/2014 04:55:06.0187] [1] [ERROR] Couldn't remove product with code 4934d1ea-be46-48b1-8847-f1af20e892c1. Fatal error during installation. Error code is 1603.
[02/16/2014 04:55:06.0187] [1] [ERROR] Fatal error during installation
[02/16/2014 04:55:06.0234] [1] Ending processing uninstall-msipackage
[02/16/2014 05:03:04.0333] [0] End of Setup
[02/16/2014 05:03:04.0333] [0] **********************************************
- Edited by Rajkumar-MCITP Sunday, February 16, 2014 5:23 AM
- Moved by Edward van BiljonMVP, Owner Friday, October 12, 2018 4:30 AM Moved to correct Forum
Answers
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I might be wrong, however, upon further reflection the uninstaller may be looking for the nonexistent CU3 (CU3v0). If that's the case, I would call Microsoft Support and request help on how to uninstall it if it can't be uninstalled via Programs and Features.
Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
- Marked as answer by Rajkumar-MCITP Wednesday, February 19, 2014 7:50 PM
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Hi,
As you have found, the error is caused by that .msp installer files correlating to all the Update Rollups are not present in the c:\windows\installer folder.
Based on my research, there is no Microsoft article about the hotfix of KB2492690 (SP1 Update Rollup 3). Because our Exchange Team pulled the download due to issues with integration with Blackberry.
For more information, you can refer to the following article:
http://blogs.technet.com/b/exchange/archive/2011/03/14/exchange-2010-sp1-rollup-3-and-blackberrys-sending-duplicate-messages.aspxThus, to get more professional and faster help, I recommend you contact with our following support:
https://support.microsoft.com/common/international.aspx?RDPATH=%2foas%2fdefault.aspx%3fgprid%3d730If you have any question, please feel free to let me know.
Thanks,
Angela Shi
TechNet Community Support
- Edited by Angela Shi Wednesday, February 19, 2014 1:16 AM
- Marked as answer by Rajkumar-MCITP Wednesday, February 19, 2014 7:51 PM
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Hi All,
Thank you for the valuable support.
I managed to get the SP1 RU3 file from a friend and copied that file to C:\Windows\Installer.. Now the installation went well without any errors.
- Marked as answer by Rajkumar-MCITP Wednesday, February 19, 2014 7:51 PM
All replies
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Did you see this thread?
There are more if you Bing "4934D1EA-BE46-8847-F1AF20E892C1".
Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
- Edited by Ed CrowleyMVP Sunday, February 16, 2014 7:04 AM
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Hi Ed,
I'm following the article http://support.microsoft.com/kb/2784788/en-us and Im able to to figure out the missing .msp files
My Exchange server installed with below Update Rollups
- Exchange 2010 SP1
- SP1 Update Rollup 2
- SP1 Update Rollup 3
- SP1 Update Rollup 3 V3
SP3 installation trying to uninstal all these rollup and the old installation directory or the c:\windows\installer dont have those installation files which is causing the issue.
Im able to download SP1 Update Rollup 2 & SP1 Update Rollup 3 V3, but the SP1 Update Rollup 3 is not available in microsoft download center.
If possible.. can you help me get the KB2492690 (SP1 Update Rollup 3) using skydrive etc
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You shouldn't need Rollup 3, as it was pulled and replaced by Rollup 3 v3.
Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
- Edited by Ed CrowleyMVP Sunday, February 16, 2014 9:51 AM
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The thread provided by Ed should help.
Cheers,
Gulab Prasad
Technology Consultant
Blog:http://www.exchangeranger.com Twitter:
LinkedIn:
Check out CodeTwo’s tools for Exchange adminsNote: Posts are provided “AS IS” without warranty of any kind, either expressed or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.
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I might be wrong, however, upon further reflection the uninstaller may be looking for the nonexistent CU3 (CU3v0). If that's the case, I would call Microsoft Support and request help on how to uninstall it if it can't be uninstalled via Programs and Features.
Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."
- Marked as answer by Rajkumar-MCITP Wednesday, February 19, 2014 7:50 PM
-
Hi,
As you have found, the error is caused by that .msp installer files correlating to all the Update Rollups are not present in the c:\windows\installer folder.
Based on my research, there is no Microsoft article about the hotfix of KB2492690 (SP1 Update Rollup 3). Because our Exchange Team pulled the download due to issues with integration with Blackberry.
For more information, you can refer to the following article:
http://blogs.technet.com/b/exchange/archive/2011/03/14/exchange-2010-sp1-rollup-3-and-blackberrys-sending-duplicate-messages.aspxThus, to get more professional and faster help, I recommend you contact with our following support:
https://support.microsoft.com/common/international.aspx?RDPATH=%2foas%2fdefault.aspx%3fgprid%3d730If you have any question, please feel free to let me know.
Thanks,
Angela Shi
TechNet Community Support
- Edited by Angela Shi Wednesday, February 19, 2014 1:16 AM
- Marked as answer by Rajkumar-MCITP Wednesday, February 19, 2014 7:51 PM
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Hi All,
Thank you for the valuable support.
I managed to get the SP1 RU3 file from a friend and copied that file to C:\Windows\Installer.. Now the installation went well without any errors.
- Marked as answer by Rajkumar-MCITP Wednesday, February 19, 2014 7:51 PM
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This worked for me:
1.Download msizap.zip
2.Start cmd as Administrator
3.execute msizap TP! {4934d1ea-be46-48b1-8847-f1af20e892c1}Where {4934d1ea-be46-48b1-8847-f1af20e892c1} is the GUI of your failure / warning in exchange logs.
- Proposed as answer by Denis_TDG Monday, October 22, 2018 4:44 PM
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This worked for me:
1.Download msizap.zip
2.Start cmd as Administrator
3.execute msizap TP! {4934d1ea-be46-48b1-8847-f1af20e892c1}Where {4934d1ea-be46-48b1-8847-f1af20e892c1} is the GUI of your failure / warning in exchange logs.
Worked like a charm !
Thank you ;-)
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