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DPM 2012 R2 Azure Agent update issue

    Question

  • Hi,

    I hope this is the correct sub-forum for my question.

    We have System Center Data Protection Manager 2012 R2 running on a Windows Server 2012 R2 standard server. DPM has been updated to the latest roll-up pack 14 (4.2.1603.0). We backup locally on disk for short term backup. For long term backup we use an Azure Recovery Services Vault. The Azure Backup Agent version has been updated to the latest version (2.0.9118.0). In DPM (under Management - Online) the registration status is Registered, the correct amount of data already is Azure is shown.

    Now the problem is the very annoying warning message:

    Azure Backup raised the following alert for the subscription in use: (ID 33406)
    A new version of Windows Azure Backup Agent is available. You can review details about the new version and download it from http://go.microsoft.com/fwlink/p/?LinkId=229525. (ID 100083)

    Initially I did an upgrade installation from the previous version to the latest (2.0.9118.0). The warning message did not go away in the following 2 or 3 months. A couple of reboots of the server also did not resolve the warning. After a while this warning annoyed me so much that I uninstalled the Azure Backup Agent (MARS Agents) and installed it again, and doing the registration again (Friday November 9th). The warning disappeared for 2 days and reappeared today (11/12/2018 1:19:23 AM). The warning message cannot be inactivated as this option is grayed out.

    Does anyone know how to get rid of this warning? Thanks in advance!

    Monday, November 12, 2018 10:45 AM

Answers

All replies

  • Hello!

    I believe it’s still informing about a newer version because the newest version of the Microsoft Azure Recovery Services (MARS) agent is 2.0.9145.0, you should be able to get it from the Azure Portal.

    I have also made a Wiki page about the version history of the MARS agents, you can find it here:

    https://social.technet.microsoft.com/wiki/contents/articles/52073.microsoft-azure-recovery-services-azure-backup-agent-list-of-agent-versions.aspx

    Although I haven’t found the KB article for the latest version yet.

    Best regards,

    Leon


    Blog: https://thesystemcenterblog.com LinkedIn:

    • Marked as answer by Gibbs458 Tuesday, November 13, 2018 7:17 AM
    Monday, November 12, 2018 12:15 PM
  • Thanks Leon, I have updated to 2.0.9145.0. This is also shown in the DPM console correctly now. However the warning still persists.
    Monday, November 12, 2018 12:48 PM
  • I suggest you uninstall the Backup Agent and then reinstall the new version which is available, then reboot the DPM server(s), see whether it helps.

    Blog: https://thesystemcenterblog.com LinkedIn:

    Monday, November 12, 2018 5:00 PM
  • Thanks, the warning is now gone. Lets hope it does not reappear in 2 days like before. I will report back at the end of the week.

    It is strange the link in the warning refers to 9118 and not 9145. Thanks for your help Leon!

    Tuesday, November 13, 2018 7:17 AM
  • You're welcome! I agree that it's strange that they provide a non up-to-date link, I also updated my link on the Wiki page I posted above, it should now provide the latest version of the agent.


    Blog: https://thesystemcenterblog.com LinkedIn:

    Tuesday, November 13, 2018 7:18 AM
  • It seems like DPM checks the event log CloudBackup (available under Applications and Services Logs) for event ID 14, which states that a newer version of the agent is available.
    This happens even if the agent is updated to the latest version available.
    A workaround is to clear the event log, either through Event Viewer or command-line:
    wevtutil cl CloudBackup

    Jan Egil Ring

    Blog: http://www.powershell.no
    Twitter: http://twitter.com/janegilring


    Tuesday, February 26, 2019 9:14 AM