Service Manager Notification Twice Problem RRS feed

  • Question

  • Hi everybody

    Firstly I would like to provide information about the my system

    Exchange 2016 - Service Manager 2012 R2 - Exchange Connector 3.1 - EWS Api 1.2.1

    Regardless of subscription or workflows , My problem is Service Manager notifications are sent twice and after notices keep coming continously

    Please help me

    Sunday, August 21, 2016 5:31 PM


  • Which notifications you are using?

    Without any details it's hard to help why notifications are send twice.

    What is triggering the notfications? (When an object is created? When an object is updated?)

    What critiera is configured?

    Are all notifications sent twice? Or just some or one?

    If you check the status of the notification workflows are there two entries in the log? Or just one entry and the notification email is received twice in the mailbox?

    Andreas Baumgarten | H&D International Group

    Sunday, August 21, 2016 8:44 PM