Downloading office with product key RRS feed

  • Question

  • Hi, I mistakenly tried to download office in my son's name and we had problems as he is only 9 and we couldn't get through the parent permission part. Having rethought things we have now set up his surface in my husband's name which is preferable for us. However, now we can't download office as it keeps saying that the product key has been used by another user. What can I do to fix this?
    Thursday, January 14, 2016 12:58 AM