Critical Events "BugcheckCode">36998 RRS feed

  • Question

  • In my events viewer, summary of administrative events, I have 11 of the following Critical Events.  Their dates are 4/21/2010, 5/19, 6/7, 6/9, 6/11, 6/16, 6/22, 7/9, 7/29, 8/7 and 8/21.   The system does freeze up every week or so.  I've run CHKDSK which has had to recover some lost sectors.  

    This on a Gateway desktop PC , Intel i5 Core, Nvidia GeForce 315, running Windows 7 Home Premium, 64-bit, Version 6.1 (Build 7600), DirectX Version 11.0 

    Why is this happening?  We didn't lose power unexpectedly.  The system either stopped responding or crashed.  What can be done to fix this?

    Log Name:      System
    Source:        Microsoft-Windows-Kernel-Power
    Date:          8/21/2010 4:32:09 PM
    Event ID:      41
    Task Category: (63)
    Level:         Critical
    Keywords:      (2)
    User:          SYSTEM
    Computer:      GateView
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
        <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
        <TimeCreated SystemTime="2010-08-21T21:32:09.736814400Z" />
        <Correlation />
        <Execution ProcessID="4" ThreadID="8" />
        <Security UserID="S-1-5-18" />
        <Data Name="BugcheckCode">36998</Data>
        <Data Name="BugcheckParameter1">0x0</Data>
        <Data Name="BugcheckParameter2">0x0</Data>
        <Data Name="BugcheckParameter3">0x0</Data>
        <Data Name="BugcheckParameter4">0x0</Data>
        <Data Name="SleepInProgress">true</Data>
        <Data Name="PowerButtonTimestamp">0</Data>

    Saturday, August 28, 2010 4:05 PM

All replies

  • Please see the following search results page with links to other threads that have repoted and resolved this issue. The resolution depends on how your particular system is configured.

    windows-kernel-power - Microsoft TechNet Search

    Best regards.

    Saturday, August 28, 2010 11:07 PM

  • Please copy the dmp files from the folder C:\Windows\Minidump first to your desktop, zip them and upload the zip file to your Skydrive [1] and post a link here, so that I can look at the dumps.


    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Sunday, August 29, 2010 3:26 PM