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Windows Event Log RRS feed

  • Question

  • After being told that we had an issue with our computer, a phone call from some company, they said that to check the event log to verify this as I said I was not interested in dealing with them, they said they were microsoft verified. I do not believe them but upon entering the event log it says that tere are critical errors and also other issues, do we have a problem as they sais our computer was vulnerable and our IP address could be seen, this is why there is an issue, we run full norton 360 v5 and seem to be ok as it prevents attacks.
    • Moved by Carey FrischMVP, Moderator Sunday, September 18, 2011 6:37 PM Moved to more appropriate forum category (From:Windows Vista Applications)
    Friday, September 16, 2011 12:43 PM

Answers

  • The unsolicitated phone call you received was bogus and part of a scam to defraud you.  Next time, just hang up on the caller.
    Carey Frisch
    • Proposed as answer by Sabrina Shen Tuesday, September 20, 2011 6:02 AM
    • Marked as answer by Sabrina Shen Thursday, September 22, 2011 5:26 AM
    Sunday, September 18, 2011 6:37 PM
    Moderator

All replies

  • The unsolicitated phone call you received was bogus and part of a scam to defraud you.  Next time, just hang up on the caller.
    Carey Frisch
    • Proposed as answer by Sabrina Shen Tuesday, September 20, 2011 6:02 AM
    • Marked as answer by Sabrina Shen Thursday, September 22, 2011 5:26 AM
    Sunday, September 18, 2011 6:37 PM
    Moderator
  • Hi,

     

    Actually, the officially recommended method is still to format and re-install the compromised computer from a known good build (i.e. operating system CD + all security patches while disconnected from the network). For more information on hacking, please see these links:

     

    Help: I Got Hacked. Now What Do I Do?

    http://www.microsoft.com/technet/community/columns/secmgmt/sm0504.mspx

     

    Help: I Got Hacked. Now What Do I Do? Part II

    http://www.microsoft.com/technet/community/columns/secmgmt/sm0704.mspx

     

    How A Criminal Might Infiltrate Your Network

    http://www.microsoft.com/technet/technetmag/issues/2005/01/AnatomyofaHack/default.aspx

     

    Malicious Software Removal Tool

    http://www.microsoft.com/security/malwareremove/default.mspx

     

    The Day After: Your First Reponse To A Security Breach

    http://www.microsoft.com/technet/technetmag/issues/2005/01/IncidentResponse

     

    You can also contact your antivirus vendor for assistance with identifying or removing virus or worm infections. If you need more help with virus-related issues, contact Microsoft Product Support Services.

     

    For information about Security updates, visit the Microsoft Virus Solution and Security Center for resources and tools to keep your PC safe and healthy. If you are having issues with installing the update itself, visit Support for Microsoft Update for resources and tools to keep your PC updated with the latest updates.


     

    I hope this helps. Thank you for your time and cooperation!

     

    (Please note that the newsgroups are staffed weekdays by Microsoft Support professionals to answer your non-urgent, break/fix systems and applications questions. Our goal is to provide 24 hour response to all questions. If this response time does not meet your needs, please contact Customer Service and Support (CSS) for more immediate assistance. For more information on available CSS services, please click here: http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607.)

     

    Regards,

     

    Sabrina


    This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
    • Edited by Sabrina Shen Friday, April 6, 2012 3:15 AM PCSafety Center update
    Tuesday, September 20, 2011 6:03 AM
  • As carey said a scam.
     
    It's normal to have errors and warnings in the event log. They are usually
    not very important.
     
    --
    ..
    --
    "DaveBarrett" wrote in message news:6296dbbc-cfb7-461b-b27a-820e5428d17a...
    > After being told that we had an issue with our computer, a phone call from
    > some company, they said that to check the event log to verify this as I
    > said I was not interested in dealing with them, they said they were
    > microsoft verified. I do not believe them but upon entering the event log
    > it says that tere are critical errors and also other issues, do we have a
    > problem as they sais our computer was vulnerable and our IP address could
    > be seen, this is why there is an issue, we run full norton 360 v5 and seem
    > to be ok as it prevents attacks.
     
     
    Wednesday, September 21, 2011 10:22 PM
  • After being told that we had an issue with our computer, a phone call
    from some company, they said that to check the event log to verify this

    http://it.slashdot.org/story/11/09/21/2237207/Microsoft-Dumps-Partner-For-Fake-Support-Call-Scam

    Saturday, September 24, 2011 4:34 PM