Hi Manoj,
Was this issue occurred in the converstaion history?Do you use the SFB on-premise or SFB online,please offer the SFB client version.
Could you give me a screenshot about this issue?
Do other users in your organization have the same problem?
I have checked my conversation history ,No this problem.if you have this issue conversation history of Outlook,please open the SFB conversation history,if have this issue.
Best Regards,
Leon Lu
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