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Outlook for MAC 2011 - on Yosemite - Emails sent from the Drafts folder COME BACK to Drafts RRS feed

  • Question

  • I have worked with TWO customers today with the same issue, and I saw it firsthand.  Both customers are on Yosemite.  One was using Outlook for MAC 2011 and one was using MACMail. 

    Emails that are being sent from the Drafts folder re-appear in the Drafts folder after being sent.  The emails are sent and do appear in the Sent Items folder.  However, they also re-appear in the Drafts folder as if they haven't been sent.  I was connected to both customers' MAC's via Remote Support, and I even tried to delete the emails, but the emails re-appeared.  I closed MACMail and re-opened it and still the emails are in the Drafts folder.  My other client has also closed Outlook 2011 and re-opened it, only to see the emails still in the Drafts folder.  This is VERY confusing to both clients, and I am scratching my head on this as well.  Any thoughts??


    Rita Rita J Presser│ ITIL v.3.0 Foundations Certified | HDI Certified GTS - Service Desk │800.999.3113, ext. 1300 │ rpresser@globalmailonline.com embrace to the ends of the earth www.call2embrace.org A multitude of people from every language, people, tribe, and nation knowing and worshipping our Lord Jesus Christ. Phil. 2:5-11 Eph. 2:10 Prov. 3:5-6 1 Thess. 5:16-18 Rom. 6:23 Phil. 4:4-13 Rom. 8:38-39 Gal. 5:22-23 Psalm 19:14 Be kinder than necessary because everyone you meet is fighting some kind of battle. – J.M. Barrie

    Friday, June 19, 2015 7:44 PM

Answers

  • Hi,

    In this forum we mainly provide suggestions about Outlook for Windows, as your question is about Outlook for Mac, I suggest you post the question in the Office for Mac forum to get more dedicated assistance:

    http://answers.microsoft.com/en-us/mac

    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.

    Regards,

    Melon Chen
    TechNet Community Support


    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Monday, June 22, 2015 2:07 AM