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Blue screen error windows 7 RRS feed

  • Question

  • system crashed after automatic driver updates.

    now saysaddl info:

    BCCode      10000076

    BCP1           FFFFFFFFC0000005

    BCP2           FFFFF 88068A3446

    BCP3           FFFFF 880033C47468

    BCP4          FFFFF 880033C4040

    OS VERSION   6-1-7601

    SERVICE PACK   1-0

    PRODUCT       768_1

    Files that help describe problem

    c:\windows\minidump\081513-30654-01

    Friday, August 16, 2013 2:34 PM

Answers

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  

    WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  
    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy (compress them)
    *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.
    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.

    Blue Screen View & Who Crashed are often wrong and should only be used in an emergency...

    You can read more about BSODS here
    You can learn how to test your memory here



    Wanikiya & Dyami--Team Zigzag

    • Proposed as answer by Andre.Ziegler Friday, August 16, 2013 8:02 PM
    • Marked as answer by Cloud_TS Monday, September 9, 2013 3:07 AM
    Friday, August 16, 2013 4:21 PM
  • Gail

    These were both Related to AtihdLH3.sys High Definition Audio Function Driver from ATI Technologies, Inc.  I would re-install the newest driver available (even if it is the same date) from HP.

    If you continue to crash I would remove McAfee and replace with MSE

    McAffe often contributes to BSOD'S

    I would remove and replace it with Microsoft Security Essentials

    BugCheck 1000007E, {ffffffffc0000005, fffff88006677446, fffff880031c47e8, fffff880031c4040}
    Probably caused by : AtihdW76.sys ( AtihdW76+4446 )
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    BugCheck 1000007E, {ffffffffc0000005, fffff88006726446, fffff880031cb7e8, fffff880031cb040}
    Probably caused by : AtihdW76.sys ( AtihdW76+4446 )


    Wanikiya & Dyami--Team Zigzag

    • Proposed as answer by Andre.Ziegler Saturday, August 17, 2013 8:33 PM
    • Marked as answer by ZigZag3143x Friday, August 23, 2013 5:48 PM
    Saturday, August 17, 2013 5:43 PM

All replies

  • Btw, I know this has something to do with missing drivers...Also, I am UNABLE to attach a zipfile bacause this lovely laptop with it's BLUE SCREEN OF DEATH won't let me do it in safe mode!
    Friday, August 16, 2013 2:47 PM
  • Ok, no help yet, I have figured out a way to attach the dump file & email it, just need to know where to send it. Please, I need HELP! 

    Thanks!

    Friday, August 16, 2013 3:59 PM
  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  

    WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  
    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy (compress them)
    *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.
    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    System specs are extremely useful so please include whatever you know.

    Blue Screen View & Who Crashed are often wrong and should only be used in an emergency...

    You can read more about BSODS here
    You can learn how to test your memory here



    Wanikiya & Dyami--Team Zigzag

    • Proposed as answer by Andre.Ziegler Friday, August 16, 2013 8:02 PM
    • Marked as answer by Cloud_TS Monday, September 9, 2013 3:07 AM
    Friday, August 16, 2013 4:21 PM
  • Sorry so long to respond, wasn't home to do required tasks...I managed to upload 2 of the OLDER dmp files to skydrive. Older as in 8/16, not today 8/17. I performed the "minidump" as you described, did it twice, but I ca not for the life of me find those 2 files now! I had absolutely no problem finding ALL of the other dump files from the 15th & 16th, I just can't find those. I also for the life of me, can't figure out which one of those mem tests to run, so I did not run any. Here is a link for what I DO have, I hope they are relevant & thanks for all your help!

    http://sdrv.ms/17xVkDw

    Looking forward to your response!

    Saturday, August 17, 2013 1:42 PM
  • Gail

    These were both Related to AtihdLH3.sys High Definition Audio Function Driver from ATI Technologies, Inc.  I would re-install the newest driver available (even if it is the same date) from HP.

    If you continue to crash I would remove McAfee and replace with MSE

    McAffe often contributes to BSOD'S

    I would remove and replace it with Microsoft Security Essentials

    BugCheck 1000007E, {ffffffffc0000005, fffff88006677446, fffff880031c47e8, fffff880031c4040}
    Probably caused by : AtihdW76.sys ( AtihdW76+4446 )
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    BugCheck 1000007E, {ffffffffc0000005, fffff88006726446, fffff880031cb7e8, fffff880031cb040}
    Probably caused by : AtihdW76.sys ( AtihdW76+4446 )


    Wanikiya & Dyami--Team Zigzag

    • Proposed as answer by Andre.Ziegler Saturday, August 17, 2013 8:33 PM
    • Marked as answer by ZigZag3143x Friday, August 23, 2013 5:48 PM
    Saturday, August 17, 2013 5:43 PM
  • Thanks for that.....any idea how to get around installing in safe mode? I was able to download the drivers but not install them as my pc says install wizard can't be run in safe mode.

    Saturday, August 17, 2013 8:08 PM
  • GEM

    Cant you boot normally?


    Wanikiya & Dyami--Team Zigzag

    Sunday, August 18, 2013 9:34 PM
  • once again I apologize for the delayed response, I've been babysitting the grandkids...OK, no, I cannot! I canonly boot in safe or safe with networking. When I try to boot normally I'm back to that pretty blue screen.

    I've uploaded what I'm pretty sure was the last "crash", or perhaps it was the "minidump" you asked me to perform. If I've attached the wrong file, I apologize. 

    http://sdrv.ms/1bSmjMU

    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume1
    Hardware Abstraction Layer Version = "6.1.7601.17514"
    Installed Physical Memory (RAM) 8.00 GB
    Total Physical Memory 7.74 GB
    Available Physical Memory 4.09 GB
    Total Virtual Memory 15.5 GB
    Available Virtual Memory 9.87 GB
    Page File Space 7.74 GB
    Page File C:\pagefile.sys

    above was copy/paste of SOME of the system information from typing START>msinfo32

    which was to try to find the file created from the dump I performed! 

    I WILL be checking for your response & try to respond in a much more timely manner!

    Thanks,

    Gail

    Wednesday, August 21, 2013 11:26 AM
  • GEM

    There are no DMPS in that link.  Try it again.


    Wanikiya & Dyami--Team Zigzag

    Wednesday, August 21, 2013 6:48 PM