locked
Word crashes on startup RRS feed

  • Question

  • For some reason Word 2016 for Mac keeps crashing when I try to start it. I am running OS X El Capitan 10.11.3 and have installed the newest Word version (15.18). I sought for answers in the other topics, but none of the methods worked. There are, for instance, not Font problems. Excel and Powerpoint work fine. I don't use Outlook or Onenote, so I did not test those.

    Any help would be greatly appreciated!

    I copied part of the error message below, as adding all the threads would make this message to long:

    Microsoft Error Reporting log version: 2.0

    Error Signature:
    Exception: EXC_BAD_INSTRUCTION
    Date/Time: 2016-01-30 17:02:28 +0000
    Application Name: Microsoft Word
    Application Bundle ID: com.microsoft.Word
    Application Signature: MSWD
    Application TimeStamp: 0x5690ff6d
    Application Version: 15.18.0.160109
    Crashed Module Name: CoreFoundation
    Crashed Module Version: 1256.14.0
    Crashed Module Offset: 0x00187f79
    Blame Module Name: mbuinstrument
    Blame Module Version: 15.18.0.160109
    Blame Module TimeStamp: 0x5690ff07
    Blame Module Offset: 0x0000000000017336
    StachHash: 5213
    Application LCID: 1043
    Extra app info: Reg=en Loc=0x0413
    Crashed thread: 0
    uncaught ObjC exception, reason: Invalid parameter not satisfying: (index >= 0) && (index < [_itemArray count])

    Last Exception Backtrace:
    0   CoreFoundation                      0x941d0f79 __raiseError + 201 
    1   libobjc.A.dylib                     0x937ebfd1 objc_exception_throw + 276 
    2   CoreFoundation                      0x941d0dfa +[NSException raise:format:arguments:] + 138 
    3   mbuinstrument                       0x05423336 _ZN19MBULogClassDisablerD1Ev + 4674 
    4   AppKit                              0x9b1eba8e -[NSMenu itemAtIndex:] + 191 
    5   EndNote CWYW Word 2016              0x213fade4 ENWHelp + 455898 
    6   EndNote CWYW Word 2016              0x213dbdd7 ENWHelp + 328909 
    7   EndNote CWYW Word 2016              0x213c0a10 ENWHelp + 217350 
    8   Foundation                          0x93c56668 __NSFireDelayedPerform + 489 
    9   CoreFoundation                      0x94108826 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 22 
    10  CoreFoundation                      0x941082d2 __CFRunLoopDoTimer + 1250 
    11  CoreFoundation                      0x9418fd6d __CFRunLoopDoTimers + 349 
    12  CoreFoundation                      0x940c02a1 __CFRunLoopRun + 2113 
    13  CoreFoundation                      0x940bf7f6 CFRunLoopRunSpecific + 390 
    14  CoreFoundation                      0x940bf65b CFRunLoopRunInMode + 123 
    15  HIToolbox                           0x986ca2f1 RunCurrentEventLoopInMode + 267 
    16  HIToolbox                           0x986ca0f3 ReceiveNextEventCommon + 503 
    17  HIToolbox                           0x986c9eec _BlockUntilNextEventMatchingListInModeWithFilter + 99 
    18  AppKit                              0x9b1f2512 _DPSNextEvent + 1053 
    19  AppKit                              0x9b5fd0b0 -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1057 
    20  AppKit                              0x9b1f1f8b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 121 
    21  AppKit                              0x9b1e712f -[NSApplication run] + 1063 
    22  AppKit                              0x9b162025 NSApplicationMain + 1630 
    23  Microsoft Word                      0x00018f87 Microsoft Word + 16263 
    24  libdyld.dylib                       0x9cbf06ad start + 1 

    Thread 0 crashed:

    #  1   0x24b07fa in  (merp + 0x0000a7fa)        0x0
    #  2   0x24a7aa0 in  (merp + 0x00001aa0)        0x0
    #  3  0x9b51ff34 in __NSDefaultTopLevelErrorHandler + 0x0000007E (AppKit + 0x003c0f34) 0xbffebbb8
    #  4  0x9b1e6ff3 in -[NSApplication run] + 0x000002EB (AppKit + 0x00087ff3) 0xbffebbd8
    #  5  0x9b162025 in _NSApplicationMain + 0x0000065E (AppKit + 0x00003025) 0xbffebc88
    #  6     0x18f87 in  (Microsoft Word + 0x00003f87) 0xbffebcd8
    #  7  0x9cbf06ad in _start + 0x00000001 (libdyld.dylib + 0x000036ad) 0xbffebd08

    X86 Thread State:
     eax: 0x00000001  ebx: 0x024b056b  ecx: 0x937dfdd0  edx: 0x00000000
     edi: 0x812666e0  esi: 0x82789730  ebp: 0xbffebb88  esp: 0xbffebb50
      ss: 0x00000023  eip: 0x024b07fa   cs: 0x0000001b  ds:  0x00000023
      es: 0x00000023   fs: 0x00000000   gs: 0x0000000f  eflags: 0x00010286


    Operating System Information
    Operating System: Mac OS X 10.11.3 (Build 15D21)
    CPU: Intel x86, Logical CPU Count: 8, Frequency: 2200 MHz
    Physical Memory: 16384 MB
    Device: x86_64
    Screen: 1440.000000 x 900.000000, bitsPerPixel = 24, frame = 0.000000, 0.000000, 1440.000000, 900.000000

    Microsoft Application Information:
    Error Reporting UUID: 480AA653-8F1C-4083-9ACF-CDB015F6B8B4
    ULS UUID: 142AFE62-5DFB-487F-9678-38C83B5DC808
    Rules Engine Session ID: 142AFE62-5DFB-487F-9678-38C83B5DC808
    Time from launch: 0 hours, 0 minutes, 4 seconds
    Total errors on this client: 3
    Crashed App Virtual Memory Size: 1643.003
    Crashed App Resident Memory Size: 179.8281

    Saturday, January 30, 2016 5:11 PM

Answers