Asked by:
(SharePoint 2013) A user cannot use 'Open in Exporer' even when using a Internet Explorer

Question
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I am not sure what's going on. It works for me but not for this user apparently.
- The user tells me that "Nothing Happens" when the button 'Open in Explorer' is clicked.
- She has a good Permission (Contribute, Design)
- Confirmed she has WebClient running and enabled.
- She can manually access using a URL of a SharePoint Document Library by Copy + Paste to File Explorer (Ex: //sharepoint/sites/....)
- Her Trusted Sites setting should be same as me.
I really am not sure what's happening.... Please help
If you need more info, i can try to go get them but above is what i checked and have at the moment.
THank you
Friday, July 24, 2020 5:26 PM
All replies
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Are you trying to open a document library in Windows Explorer view?Friday, July 24, 2020 6:42 PM
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Yes.
On mine, i have no issue and it opens up the library in the Explorer view after i click 'Open in Explorer' but the other user claims nothing happens for him/her. No error message either.
Friday, July 24, 2020 6:49 PM -
Hello, SpicySoftTofuSoup,
Looks like the issue is device related. Have you tried to use the user account log in your device?
Also please check the following:
1.Make sure the “Desktop Experience” feature is installed, and Web client service is started.
2.Make sure all SharePoint add ons are enabled.
Below articles would help you:
Best Regards,
"SharePoint" forums will be migrating to a new home on Microsoft Q&A !
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- Edited by Michael Han6 Monday, July 27, 2020 7:48 AM
- Proposed as answer by Itch SunMicrosoft contingent staff Thursday, July 30, 2020 7:56 AM
Monday, July 27, 2020 7:48 AM -
Hello,
This forum will be locked down, if you still have issues about this question, you can continue to post in here before 8/10/2020. It is recommended to create a new question on Microsoft Q&A, we will continue to support you on the new home.
Best Regards,
Michael Han
"SharePoint" forums will be migrating to a new home on Microsoft Q&A !
We invite you to post new questions in the "SharePoint" forums' new home on Microsoft Q&A !
Tuesday, August 4, 2020 8:08 AM