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DPM does not "see" single tape drive RRS feed

  • Question

  • Have setup a DPM 2012 Server for testing purposes with a single tape drive.

    - The tape drive "Hewlett-Packet LTO Ultrium-1 drive" is listened in device manager without error.

    - The driver is "hplto.sys" Version 1.0.6.3 which is listened as compatible device driver on "System Center Data Protection Manager 2007 Tested Hardware", http://technet.microsoft.com/en-us/systemcenter/cc678583.aspx.

    - When running DPMdrivemappingtool.exe, the following output is generated:

    Performing Device Inventory ...
    No Tape Library Found.Drive Mapping Failed.
    Error Code is: 0x80004004, Error Message is: Operation aborted

    Any advice how to make this tape drive visible to DPM? Thank you all in advance for any help.

    Franz

     
    Friday, July 27, 2012 1:31 PM

Answers

  • Hi,

    Try replacing the tape driver with the microsoft LTOTAPE.SYS.


    1) Open device manager
    2) Locate the tape drive
    3) Right-click and look at the properties.
    3) Under the DRIVER tab, select UPDATE DRIVER
     a) Select the Install from list or specific location (Advanvced) - next.
     b) Select Don't search. I will choose the driver to install. - next.
     c) Uncheck the Show comtabile hardware checkbox.
     d) Highlight LTO under the manufacturer.
     e) Highlight the LTO tape drive under model - then next.
     f) This should install the Microsoft ltotape.sys driver.
    4) Rescan the tape library in the DPM console

    If that does not fix the problem, then Please download and run the DPMtapeLibraryCompatibilityChecker tool from the following link.

    https://skydrive.live.com/?cid=885774776d4f197a&sc=documents&id=885774776D4F197A%21128


    For Standalone drive.
    =====================

    Run the following command to list libraries attached to the system.

    DPMLibraryTest.exe /Certify /LL


    Run the following command, where \\.\tape######## is the symbolic name of the tape drive to test from the output of the /LL command.


    DPMLibraryTest.exe /CERTIFY /TL \\.\Tape2147483646 /SA

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    • Marked as answer by FranzSchenk Monday, July 30, 2012 12:47 PM
    Friday, July 27, 2012 2:08 PM
    Moderator

All replies

  • Hi,

    Try replacing the tape driver with the microsoft LTOTAPE.SYS.


    1) Open device manager
    2) Locate the tape drive
    3) Right-click and look at the properties.
    3) Under the DRIVER tab, select UPDATE DRIVER
     a) Select the Install from list or specific location (Advanvced) - next.
     b) Select Don't search. I will choose the driver to install. - next.
     c) Uncheck the Show comtabile hardware checkbox.
     d) Highlight LTO under the manufacturer.
     e) Highlight the LTO tape drive under model - then next.
     f) This should install the Microsoft ltotape.sys driver.
    4) Rescan the tape library in the DPM console

    If that does not fix the problem, then Please download and run the DPMtapeLibraryCompatibilityChecker tool from the following link.

    https://skydrive.live.com/?cid=885774776d4f197a&sc=documents&id=885774776D4F197A%21128


    For Standalone drive.
    =====================

    Run the following command to list libraries attached to the system.

    DPMLibraryTest.exe /Certify /LL


    Run the following command, where \\.\tape######## is the symbolic name of the tape drive to test from the output of the /LL command.


    DPMLibraryTest.exe /CERTIFY /TL \\.\Tape2147483646 /SA

     


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT] This posting is provided "AS IS" with no warranties, and confers no rights.

    • Marked as answer by FranzSchenk Monday, July 30, 2012 12:47 PM
    Friday, July 27, 2012 2:08 PM
    Moderator
  • Hi Mike

    Thank you for your excellent and fast support! The tape drive appeared after step 4 of your instructions, and I can start testing the DPM tape functionality.

    Franz

    Monday, July 30, 2012 12:47 PM