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User Account Manager Name Field does not sync RRS feed

  • Question

  • Hello! I have filled up the user account manager name field on Organization tab in AD.

    In the Service Manager Console under Configuration Items - Users - needed Account I see the appropriate property is appeared and filled up correctly.

    That is Manager name and Direct report fields are filled up correctly. And everything seems OK.

    However, after changing the manager name field in AD and after successful AD connector sync I see the following art:

    Direct report field is changed to new value and Manager name field is staying with old value.

    The Manager name field value is needed me for Review Activity in Change Management.

    What is wrong? Could anybody suggest anything me? Thanks.

    Wednesday, March 2, 2011 10:12 AM

All replies

  • Did you wait for the next sync before checking it it works? The sync is time scheduled.

    Regards


    Markus Klein - VAS Value Added Services GmbH
    Wednesday, March 9, 2011 10:58 AM
  • Hello, I have the same problem.

    We have SCSM 2010 SP1 + CU1. Manager field from AD is not synchronizing in SCSM .

    Also, when I put line manager should review in review activity when activity enter in progress it does not populate reviewer field and notification is not send in my case.

    I am pretty sure that workflow behind  line manager should review was working before SP1 or CU1 for SP1.

    Thanks for help,

    Dubravko

    Tuesday, March 15, 2011 4:45 PM
  • Same as dkopjar here.

    The Manager field from AD only synchronizes one time, if we change the manager the field "Manager" in SCSM does not update. An empty post is also set as reviewer when using "Line Manager should review". Any ideas?


    E.O
    Monday, August 15, 2011 11:38 AM
  • https://connect.microsoft.com/site446/feedback/details/683998/ad-connector-manager-field-are-not-update-in-scsm

    Just press Vote and\or "I can too" near "User(s) can reproduce this bug"


    http://freemanru.wordpress.com/ freemanru (at) gmail (dot) com
    Monday, August 15, 2011 4:23 PM
  • Great, thank you!

    /Ezequiel Osorio


    E.O
    Wednesday, August 17, 2011 11:42 AM
  • Hi,

    Did you get any answer on this, it seems I cant use the link anymore to follow the connect bug report?

    Kind Regards,
    Ezequiel Osorio


    E.O
    Monday, September 12, 2011 7:53 AM
  • hmm... it's a very strange - all feedback and surveys are inaccessible in SCSM. Mey be some resctruct?
    http://freemanru.wordpress.com/ freemanru (at) gmail (dot) com
    Monday, September 12, 2011 8:20 AM
  • It's back ))
    http://freemanru.wordpress.com/ freemanru (at) gmail (dot) com
    Monday, September 12, 2011 10:10 AM
  • Great! :-)

    I guess your waiting for their response know then!

     

    Kind Regards,
    Ezequiel Osorio


    E.O
    Monday, September 12, 2011 2:24 PM
  • The bug seems to be in a status "fixed" know, do you know if it will be fixed for the next update or next version or if we can fix it ourselves? (by updating the values you suggested in the bug report)

     

    Kind Regards,
    Ezequiel Osorio


    E.O
    Tuesday, September 20, 2011 2:38 PM
  • I have no any additional information about it. You can post comment to bug.


    http://www.scsmsolutions.com/ freemanru (at) gmail (dot) com
    Tuesday, September 20, 2011 3:48 PM
  • Hi everybody,

    I was told that this bug will not be fixed in CU3 either, does anybody from MS know if this is true and can confirm?

    The bug report on https://connect.microsoft.com/site446/feedback/details/683998/ad-connector-manager-field-are-not-update-in-scsm states that it is fixed so i´m getting mixed signals!

    Would be great to know if we will be able to depend on this field or if we have to create a custom solution for this!

     

    Kind Regards,

    Ezequiel Osorio

    Relevo AB


    E.O
    Tuesday, October 11, 2011 1:41 PM
  • This is just my opinion: that bug will not be fixed for current version of SCSM
    http://www.scsmsolutions.com/ freemanru (at) gmail (dot) com
    Tuesday, October 11, 2011 7:52 PM
  • Olegrik,

     

    Have your used powershell to see if there are now multiple Line Manager relationships associated with the user? The following script is what I have been having to do when users change Managers in AD. 

     

    $User = Get-SCSMObject -Class (get-scsmclass -name Microsoft.AD.User$) -filter "displayname -like *LastN, FirstN*"

     

    GUID: 4a807c65-6a1f-15b2-bdf3-e967e58c254a

    The above Guid is used for the Line Manager relationship

    Get-SCSMRelationshipObject -bytarget $User | ?{$_.relationshipID -eq "4a807c65-6a1f-15b2-bdf3-e967e58c254a"}

     

    Example below of output:

    SourceObject      : Old Manager Name
    TargetObject      : Direct Report Name
    RelationshipId    : 4a807c65-6a1f-15b2-bdf3-e967e58c254a
    IsDeleted         : False
    Values            : {}
    LastModified      : 2/28/2011 8:53:40 PM
    IsNew             : False
    HasChanges        : False
    Id                : a325973f-9d0b-5e1d-6e01-4734c754510d
    ManagementGroup   : SCSMMG01
    ManagementGroupId : 15a38444-6058-8c76-b6dd-573693ba334a

    SourceObject      : New Manager Name
    TargetObject      : Direct Report Name
    RelationshipId    : 4a807c65-6a1f-15b2-bdf3-e967e58c254a
    IsDeleted         : False
    Values            : {}
    LastModified      : 6/7/2011 7:31:01 PM
    IsNew             : False
    HasChanges        : False
    Id                : 2cefd269-267c-a8b6-0a83-b6564931a9d1
    ManagementGroup   : SCSMMG01
    ManagementGroupId : 15a38444-6058-8c76-b6dd-573693ba334a

    To remove the legacy manager as the user's line manager do the following:

    Get-SCSMRelationshipObject -bytarget $User | ?{$_.relationshipID -eq "4a807c65-6a1f-15b2-bdf3-e967e58c254a"} | ?{$_.ID -eq "a325973f-9d0b-5e1d-6e01-4734c754510d"} | Remove-SCSMRelationshipObject

     

    I have found that once I clear out the legacy manager relationship with the user, all problems go away. You can use powershell to identify all users with more than one line manager and then purge out relationships that are older than than the newest.

     

    Good Luck,

    Jason Batt

     

     

    Thursday, October 13, 2011 2:01 PM