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Windows showing blue screen error while press shut down in windows RRS feed

  • Question

  • Windows showing blue screen error while shutting down  processing in windows...

    Details of error shown after restarting...

    Problem signature:
      Problem Event Name: BlueScreen
      OS Version: 6.1.7601.2.1.0.256.1
      Locale ID: 1033

    Additional information about the problem:
      BCCode: 1000009f
      BCP1: 0000000000000004
      BCP2: 0000000000000258
      BCP3: FFFFFA800230F660
      BCP4: FFFFF80001C8A510
      OS Version: 6_1_7601
      Service Pack: 1_0
      Product: 256_1

    Kindly help me solve this problem please...



    • Edited by S.Mukesh Kumar Monday, November 5, 2012 6:51 AM
    • Moved by Max Meng Tuesday, November 6, 2012 1:47 AM (From:Visio General Questions and Answers for IT Professionals)
    Monday, November 5, 2012 6:46 AM

Answers

  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

    If you are overclocking stop.  (chances are if you dont know if you are, you are not)

    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.


    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.


    Please also run MSinfo32 and upload the output as well.

    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)

    MS-MVP 2010, 2011, 2012 Sysnative.com Team ZigZag

    • Marked as answer by Juke Chou Sunday, November 18, 2012 4:45 PM
    Tuesday, November 6, 2012 7:38 AM

All replies

  • And what makes this a Visio (office) issue?

    al


    If this answer solves your problem, please check Mark as Answered. If this answer helps, please click the Vote as Helpful button. Al Edlund Visio MVP

    Monday, November 5, 2012 10:36 AM
  • We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

    If you are overclocking stop.  (chances are if you dont know if you are, you are not)

    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.


    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.


    Please also run MSinfo32 and upload the output as well.

    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)

    MS-MVP 2010, 2011, 2012 Sysnative.com Team ZigZag

    • Marked as answer by Juke Chou Sunday, November 18, 2012 4:45 PM
    Tuesday, November 6, 2012 7:38 AM