none
Java installation fails with event ID 1000: Faulting module name: ntdll.dll, Exception code: 0x0000374

    Question

  • OS: Windows 8.1 Pro. fully patched and updated.

    I have a user who connects to several systems which require JRE on the local pc. Java version 1.8.0_77 was installed and working correctly.  The user has been successfully logging into the different systems without issue until last Thursday.  When attempting to log in to a system that she doesn't use very often, she is told that she cannot continue because that system requires java version 1.7.0_?? to 1.8.0_51 to run.  I installed 1.8.0_51 and she tried again.  she still got the same error, so I uninstalled 1.8.0_77 and she tried again.  This time the interface told her that no version of Java was installed.  I verified that, indeed, Java was installed, had her reboot and try again.  Same error.  So then I uninstalled 1.8.0_51, and verified that the registry was clean of Java references, rebooted her computer and tried to reinstall the current version, build 77.  THIS time, the installation started normally, but when the "downloading java" screen popped up (the one with the small green bar that goes across as it downloads), the window went away after about a second or maybe two, and nothing else happened.  A look at Task manager indicated that no installation routines were running.  A look at Programs and Features in the control panel showed no installation of Java.  Testing with IE showed that Java wasn't installed either.  A look at the event log showed event ID 1000:

    Log Name: Application
    Source: Application Error
    Date: 4/15/2016 7:34:01 AM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: WRUTHERFORD4.xyzx.com
    Description:
    Faulting application name: JavaSetup8u77.exe, version: 8.0.770.3, time stamp: 0x56ef9089
    Faulting module name: ntdll.dll, version: 6.3.9600.18194, time stamp: 0x569515fc
    Exception code: 0xc0000374
    Fault offset: 0x000e6054
    Faulting process id: 0x174c
    Faulting application start time: 0x01d1971310b0896c
    Faulting application path: C:\Users\wendy_t\AppData\Local\Temp\jds64390359.tmp\JavaSetup8u77.exe
    Faulting module path: C:\windows\SYSTEM32\ntdll.dll
    Report Id: 5452fe6e-0306-11e6-831f-4439c45191e0
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
      <Provider Name="Application Error" />
      <EventID Qualifiers="0">1000</EventID>
      <Level>2</Level>
      <Task>100</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2016-04-15T12:34:01.000000000Z" />
      <EventRecordID>71018</EventRecordID>
      <Channel>Application</Channel>
      <Computer>WRUTHERFORD4.xyzx.com</Computer>
      <Security />
      </System>
      <EventData>
      <Data>JavaSetup8u77.exe</Data>
      <Data>8.0.770.3</Data>
      <Data>56ef9089</Data>
      <Data>ntdll.dll</Data>
      <Data>6.3.9600.18194</Data>
      <Data>569515fc</Data>
      <Data>c0000374</Data>
      <Data>000e6054</Data>
      <Data>174c</Data>
      <Data>01d1971310b0896c</Data>
      <Data>C:\Users\wendy_t\AppData\Local\Temp\jds64390359.tmp\JavaSetup8u77.exe</Data>
      <Data>C:\windows\SYSTEM32\ntdll.dll</Data>
      <Data>5452fe6e-0306-11e6-831f-4439c45191e0</Data>
      <Data>
      </Data>
      <Data>
      </Data>
      </EventData>
    </Event>

    Event ID 1000 was immediately followed by two instances of event ID 1001.  Here's the first:

    Log Name: Application
    Source: Windows Error Reporting
    Date: 4/15/2016 7:34:01 AM
    Event ID: 1001
    Task Category: None
    Level: Information
    Keywords: Classic
    User: N/A
    Computer: WRUTHERFORD4.xyzx.com
    Description:
    Fault bucket 129052547215, type 5
    Event Name: FaultTolerantHeap
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: JavaSetup8u77.exe
    P2: 8.0.770.3
    P3: 56EF9089
    P4: ffffbaad
    P5:
    P6:
    P7:
    P8:
    P9:
    P10:
    
    Attached files:
    C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\FTHB406.tmp\fthempty.txt
    
    These files may be available here:
    
    
    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 5453257e-0306-11e6-831f-4439c45191e0
    Report Status: 0
    Hashed bucket: c318cddbf6ee018c4b43d002a7b8c76a
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
      <Provider Name="Windows Error Reporting" />
      <EventID Qualifiers="0">1001</EventID>
      <Level>4</Level>
      <Task>0</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2016-04-15T12:34:01.000000000Z" />
      <EventRecordID>71019</EventRecordID>
      <Channel>Application</Channel>
      <Computer>WRUTHERFORD4.xyzx.com</Computer>
      <Security />
      </System>
      <EventData>
      <Data>129052547215</Data>
      <Data>5</Data>
      <Data>FaultTolerantHeap</Data>
      <Data>Not available</Data>
      <Data>0</Data>
      <Data>JavaSetup8u77.exe</Data>
      <Data>8.0.770.3</Data>
      <Data>56EF9089</Data>
      <Data>ffffbaad</Data>
      <Data>
      </Data>
      <Data>
      </Data>
      <Data>
      </Data>
      <Data>
      </Data>
      <Data>
      </Data>
      <Data>
      </Data>
      <Data>
    C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp\FTHB406.tmp\fthempty.txt</Data>
      <Data>
      </Data>
      <Data>
      </Data>
      <Data>0</Data>
      <Data>5453257e-0306-11e6-831f-4439c45191e0</Data>
      <Data>0</Data>
      <Data>c318cddbf6ee018c4b43d002a7b8c76a</Data>
      </EventData>
    </Event>

    And here's the second one:

    Log Name: Application
    Source: Windows Error Reporting
    Date: 4/15/2016 7:34:01 AM
    Event ID: 1001
    Task Category: None
    Level: Information
    Keywords: Classic
    User: N/A
    Computer: WRUTHERFORD4.xyzx.com
    Description:
    Fault bucket 108090142593, type 1
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: JavaSetup8u77.exe
    P2: 8.0.770.3
    P3: 56ef9089
    P4: StackHash_8596
    P5: 6.3.9600.18194
    P6: 569515fc
    P7: c0000374
    P8: PCH_60_FROM_ntdll+0x0003C7EC
    P9:
    P10:
    
    Attached files:
    C:\Users\wendy_t\AppData\Local\Temp\WERB4A1.tmp.WERInternalMetadata.xml
    
    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_JavaSetup8u77.ex_4ba8c72156c1bc4bd982e12afb9d8af6de3e83e_26589d44_16eeb676
    
    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 5452fe6e-0306-11e6-831f-4439c45191e0
    Report Status: 0
    Hashed bucket: 1fc6420eaa9445f9d938c861825515ec
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
      <Provider Name="Windows Error Reporting" />
      <EventID Qualifiers="0">1001</EventID>
      <Level>4</Level>
      <Task>0</Task>
      <Keywords>0x80000000000000</Keywords>
      <TimeCreated SystemTime="2016-04-15T12:34:01.000000000Z" />
      <EventRecordID>71020</EventRecordID>
      <Channel>Application</Channel>
      <Computer>WRUTHERFORD4.xyzx.com</Computer>
      <Security />
      </System>
      <EventData>
      <Data>108090142593</Data>
      <Data>1</Data>
      <Data>APPCRASH</Data>
      <Data>Not available</Data>
      <Data>0</Data>
      <Data>JavaSetup8u77.exe</Data>
      <Data>8.0.770.3</Data>
      <Data>56ef9089</Data>
      <Data>StackHash_8596</Data>
      <Data>6.3.9600.18194</Data>
      <Data>569515fc</Data>
      <Data>c0000374</Data>
      <Data>PCH_60_FROM_ntdll+0x0003C7EC</Data>
      <Data>
      </Data>
      <Data>
      </Data>
      <Data>
    C:\Users\wendy_t\AppData\Local\Temp\WERB4A1.tmp.WERInternalMetadata.xml</Data>
      <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_JavaSetup8u77.ex_4ba8c72156c1bc4bd982e12afb9d8af6de3e83e_26589d44_16eeb676</Data>
      <Data>
      </Data>
      <Data>0</Data>
      <Data>5452fe6e-0306-11e6-831f-4439c45191e0</Data>
      <Data>0</Data>
      <Data>1fc6420eaa9445f9d938c861825515ec</Data>
      </EventData>
    </Event>
    Can anybody offer a possible solution to this problem?  It is critically important that the user's computer be able to run Java JRE, and in the past we had multiple versions of Java installed due to several of our clients mandating different versions of Java,

    Tuesday, April 19, 2016 7:20 PM

Answers

  • Hi DowMathis,

    I totally understand your feeling, so I decide to test it on my side.

    I have tried to install JAVA (1.8.0_91) on my Windows 8.1, it can be installed successfully without no issue.

    In your scenario, please run the JAVA uninstall tool form JAVA website, then try to install again.

    https://java.com/en/download/uninstallapplet.jsp

    Meanwhile please reset Internet Options and delete all personal settings to have a try.

    If the issue persists, since you have successfully installed it in clean boot, it is worth to try it again.

    There is a possibility that it is caused by some 3<sup>rd</sup> party applications and services.

    After installing in clean boot, please make sure all of JAVA Plug-In are enabled in Internet Explorer Options as shown blew.

    Click “Internet Explorer”, select ”Programs” tab, click “Manage Add-ons” button to enable them.

    If the Java still cannot work in Internet Explorer, please contact to JAVA support for suitable suggestions, they are more familiar with their products, they may have more resources to help you.

    Best regards.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, April 26, 2016 11:29 AM
    Moderator

All replies

  • Hi DowMathis,

    “when the "downloading java" screen popped up (the one with the small green bar that goes across as it downloads), the window went away after about a second or maybe two”

    It seems that you are trying to install Java online, please download the JAVA package and perform an offline installation to have a test.

    .

    If the issue persists, we could run the SFC command to scan your system files and to repair missing or corrupted system files, manually replace ntdll.dll file with a known good copy from another computer.

    For example,

    sfc /scannow

    dism /online /cleanup-image /restorehealth

    .

    Here is a tool could be used to troubleshoot installing specific application.

    https://support.microsoft.com/en-us/mats/program_install_and_uninstall?wa=wsignin1.0

    We could try to install in a clean boot environment in case of a third party service conflict.

    For java issue, we could contact to java support for suitable solution, they may have more to help you.

    .

    Best regards.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.


    Wednesday, April 20, 2016 8:47 AM
    Moderator
  • Thanks for your reply, Rick_Li.

    I have already downloaded the offline installer and have tried that.  In this case, Java fails immediately after I tell it to install and approve the standard MS "are you sure you want to install this" prompt, and it fails with the same Event ID 1000 and follow-up two ID 1001 messages.  I've also already run SFC /scannow, which found an issue, and dism /online/cleanup-image /restore health, which fixed the issue.  I then ran sfc /scannow again as a check that the dism repair worked.  After this, I got the same errors.

    As an addendum, I'm including the log file referred to in tID 1000.  Maybe that will help you help me.

    Version=1
    EventType=APPCRASH
    EventTime=131054206672941462
    ReportType=2
    Consent=1
    UploadTime=131054206674035402
    ReportIdentifier=88b516fc-050e-11e6-8320-4439c45191e0
    IntegratorReportIdentifier=88b516fb-050e-11e6-8320-4439c45191e0
    WOW64=1
    NsAppName=JavaSetup8u77.exe
    Response.BucketId=1fc6420eaa9445f9d938c861825515ec
    Response.BucketTable=1
    Response.LegacyBucketId=108090142593
    Response.type=4
    Sig[0].Name=Application Name
    Sig[0].Value=JavaSetup8u77.exe
    Sig[1].Name=Application Version
    Sig[1].Value=8.0.770.3
    Sig[2].Name=Application Timestamp
    Sig[2].Value=56ef9089
    Sig[3].Name=Fault Module Name
    Sig[3].Value=StackHash_8596
    Sig[4].Name=Fault Module Version
    Sig[4].Value=6.3.9600.18194
    Sig[5].Name=Fault Module Timestamp
    Sig[5].Value=569515fc
    Sig[6].Name=Exception Code
    Sig[6].Value=c0000374
    Sig[7].Name=Exception Offset
    Sig[7].Value=PCH_B7_FROM_ntdll+0x0003C7EC
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=6.3.9600.2.0.0.256.48
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    DynamicSig[22].Name=Additional Information 1
    DynamicSig[22].Value=8596
    DynamicSig[23].Name=Additional Information 2
    DynamicSig[23].Value=8596475876de80ff3b85e8312c4e5472
    DynamicSig[24].Name=Additional Information 3
    DynamicSig[24].Value=b6a9
    DynamicSig[25].Name=Additional Information 4
    DynamicSig[25].Value=b6a99d35d533fdcff923ea7df6305488
    UI[2]=C:\Users\wendy_t\AppData\Local\Temp\jds201306562.tmp\JavaSetup8u77.exe
    UI[3]=Java Platform SE binary has stopped working
    UI[4]=Windows can check online for a solution to the problem.
    UI[5]=Check online for a solution and close the program
    UI[6]=Check online for a solution later and close the program
    UI[7]=Close the program
    LoadedModule[0]=C:\Users\wendy_t\AppData\Local\Temp\jds201306562.tmp\JavaSetup8u77.exe
    LoadedModule[1]=C:\windows\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\windows\SYSTEM32\KERNEL32.DLL
    LoadedModule[3]=C:\windows\SYSTEM32\KERNELBASE.dll
    LoadedModule[4]=C:\windows\system32\apphelp.dll
    LoadedModule[5]=C:\windows\SYSTEM32\ole32.dll
    LoadedModule[6]=C:\windows\SYSTEM32\SHELL32.dll
    LoadedModule[7]=C:\windows\SYSTEM32\WININET.dll
    LoadedModule[8]=C:\windows\SYSTEM32\USER32.dll
    LoadedModule[9]=C:\windows\SYSTEM32\urlmon.dll
    LoadedModule[10]=C:\windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.18006_none_a9ec6aab013aafee\COMCTL32.dll
    LoadedModule[11]=C:\windows\SYSTEM32\WINTRUST.dll
    LoadedModule[12]=C:\windows\SYSTEM32\ADVAPI32.dll
    LoadedModule[13]=C:\windows\SYSTEM32\OLEAUT32.dll
    LoadedModule[14]=C:\windows\SYSTEM32\SHLWAPI.dll
    LoadedModule[15]=C:\windows\SYSTEM32\GDI32.dll
    LoadedModule[16]=C:\windows\SYSTEM32\CRYPT32.dll
    LoadedModule[17]=C:\windows\SYSTEM32\msi.dll
    LoadedModule[18]=C:\windows\SYSTEM32\VERSION.dll
    LoadedModule[19]=C:\windows\SYSTEM32\combase.dll
    LoadedModule[20]=C:\windows\SYSTEM32\msvcrt.dll
    LoadedModule[21]=C:\windows\SYSTEM32\RPCRT4.dll
    LoadedModule[22]=C:\windows\SYSTEM32\sechost.dll
    LoadedModule[23]=C:\windows\SYSTEM32\iertutil.dll
    LoadedModule[24]=C:\windows\SYSTEM32\USERENV.dll
    LoadedModule[25]=C:\windows\SYSTEM32\MSASN1.dll
    LoadedModule[26]=C:\windows\SYSTEM32\SspiCli.dll
    LoadedModule[27]=C:\windows\SYSTEM32\profapi.dll
    LoadedModule[28]=C:\windows\SYSTEM32\CRYPTBASE.dll
    LoadedModule[29]=C:\windows\SYSTEM32\bcryptPrimitives.dll
    LoadedModule[30]=C:\windows\system32\IMM32.DLL
    LoadedModule[31]=C:\windows\SYSTEM32\MSCTF.dll
    LoadedModule[32]=C:\PROGRA~2\Sophos\SOPHOS~1\SOPHOS~1.DLL
    LoadedModule[33]=C:\windows\SYSTEM32\PSAPI.DLL
    LoadedModule[34]=C:\windows\SYSTEM32\SHCORE.dll
    LoadedModule[35]=C:\windows\SYSTEM32\kernel.appcore.dll
    LoadedModule[36]=C:\windows\system32\uxtheme.dll
    LoadedModule[37]=C:\windows\SYSTEM32\Secur32.dll
    LoadedModule[38]=C:\windows\SYSTEM32\WS2_32.dll
    LoadedModule[39]=C:\windows\SYSTEM32\NSI.dll
    LoadedModule[40]=C:\windows\SYSTEM32\ondemandconnroutehelper.dll
    LoadedModule[41]=C:\windows\SYSTEM32\winhttp.dll
    LoadedModule[42]=C:\windows\SYSTEM32\IPHLPAPI.DLL
    LoadedModule[43]=C:\windows\SYSTEM32\WINNSI.DLL
    LoadedModule[44]=C:\windows\system32\mswsock.dll
    LoadedModule[45]=C:\windows\SYSTEM32\DNSAPI.dll
    LoadedModule[46]=C:\windows\SYSTEM32\clbcatq.dll
    LoadedModule[47]=C:\windows\SYSTEM32\CRYPTSP.dll
    LoadedModule[48]=C:\windows\system32\rsaenh.dll
    LoadedModule[49]=C:\windows\SYSTEM32\bcrypt.dll
    LoadedModule[50]=C:\Program Files (x86)\Bonjour\mdnsNSP.dll
    LoadedModule[51]=C:\Windows\System32\rasadhlp.dll
    LoadedModule[52]=C:\windows\System32\fwpuclnt.dll
    LoadedModule[53]=C:\windows\SYSTEM32\schannel.dll
    LoadedModule[54]=C:\windows\SYSTEM32\gpapi.dll
    LoadedModule[55]=C:\windows\SYSTEM32\ncrypt.dll
    LoadedModule[56]=C:\windows\SYSTEM32\NTASN1.dll
    LoadedModule[57]=C:\Windows\SYSTEM32\cryptnet.dll
    LoadedModule[58]=C:\windows\SYSTEM32\WLDAP32.dll
    LoadedModule[59]=C:\windows\SYSTEM32\dhcpcsvc6.DLL
    LoadedModule[60]=C:\windows\SYSTEM32\dhcpcsvc.DLL
    LoadedModule[61]=C:\windows\SYSTEM32\webio.dll
    LoadedModule[62]=C:\windows\system32\ncryptsslp.dll
    LoadedModule[63]=C:\windows\system32\dwmapi.dll
    LoadedModule[64]=C:\Windows\SYSTEM32\ieframe.dll
    LoadedModule[65]=C:\Windows\SYSTEM32\mshtml.dll
    LoadedModule[66]=C:\Windows\SYSTEM32\msxml6.dll
    LoadedModule[67]=C:\windows\system32\msimtf.dll
    LoadedModule[68]=C:\windows\SYSTEM32\MLANG.dll
    LoadedModule[69]=C:\windows\SYSTEM32\PROPSYS.dll
    LoadedModule[70]=C:\Windows\SYSTEM32\jscript9.dll
    LoadedModule[71]=C:\windows\SYSTEM32\d2d1.dll
    LoadedModule[72]=C:\windows\SYSTEM32\DWrite.dll
    LoadedModule[73]=C:\windows\SYSTEM32\dxgi.dll
    LoadedModule[74]=C:\windows\SYSTEM32\d3d11.dll
    LoadedModule[75]=C:\windows\system32\windowscodecs.dll
    LoadedModule[76]=C:\windows\System32\msxml3.dll
    LoadedModule[77]=C:\windows\SYSTEM32\msls31.dll
    LoadedModule[78]=C:\windows\SYSTEM32\XmlLite.dll
    LoadedModule[79]=C:\windows\SYSTEM32\imagehlp.dll
    LoadedModule[80]=C:\Windows\SYSTEM32\MSISIP.DLL
    LoadedModule[81]=C:\Users\wendy_t\AppData\LocalLow\Oracle\Java\jre1.8.0_77\java_sp.dll
    LoadedModule[82]=C:\Users\wendy_t\AppData\LocalLow\Oracle\Java\jre1.8.0_77\java_sp\YSearchUtil.dll
    LoadedModule[83]=C:\Users\wendy_t\AppData\LocalLow\Oracle\Java\jre1.8.0_77\java_sp\amazoncct.dll
    LoadedModule[84]=C:\windows\SYSTEM32\DPAPI.dll
    LoadedModule[85]=C:\windows\SYSTEM32\NETAPI32.dll
    LoadedModule[86]=C:\windows\SYSTEM32\netutils.dll
    LoadedModule[87]=C:\windows\SYSTEM32\srvcli.dll
    LoadedModule[88]=C:\windows\SYSTEM32\wkscli.dll
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    FriendlyEventName=Stopped working
    ConsentKey=APPCRASH
    AppName=Java Platform SE binary
    AppPath=C:\Users\wendy_t\AppData\Local\Temp\jds201306562.tmp\JavaSetup8u77.exe
    NsPartner=windows
    NsGroup=windows8
    ApplicationIdentity=121061A0B52576F1BEBCC00F5D148F78
    
    As far as contacting java, I've posted a message similar to this one on their user forum (couldn't find the correct place to contact their support folks), but haven't heard anything back yet.

    I'll try the link that you sent me and will report back on what I find.

    Thanks for your help.

    dow


    Dow Mathis GVNW Consulting, Inc.


    • Edited by DowMathis Wednesday, April 20, 2016 1:21 PM
    Wednesday, April 20, 2016 1:20 PM
  • RIck_Li,

    I tried running the fix it routine from MS, but still no joy.  After running, the routine told me that it couldn't find anything, and asked if I wanted to get more help online.  When I said yes, IE opened a Microsoft webpage that said, "How can we help you today?" or something equally unhelpful.

    Other ideas?


    Dow Mathis GVNW Consulting, Inc.

    Wednesday, April 20, 2016 1:31 PM
  • Hi DowMathis

    We could boot into clean boot mode then install again to have a test.

    How to perform a clean boot.

    https://support.microsoft.com/en-us/kb/929135

    Best regards.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Wednesday, April 20, 2016 2:13 PM
    Moderator
  • I tried that, and was able to install the latest version of Java successfully (1.8.0_91).  However, now I'm getting a message from IE telling me that the page I'm on uses java and asking if I want more information on Java.  Clicking on "More Info" takes me to a MS page with instructions on how to install Java.  Clicking on OK just leaves me at a blank white page.  In the Java control panel, Java IS enabled in the browser.  Here's what the message looks like:

    IE message about Java


    Dow Mathis GVNW Consulting, Inc.

    Wednesday, April 20, 2016 9:28 PM
  • Hi DowMathis,

    “I tried that, and was able to install the latest version of Java successfully (1.8.0_91).”

    Considering the last version of JAVA is already installed successfully, and your current question is more related to JAVA.

    It is suggested to contact to JAVA support for suitable suggestions, they are more familiar with their products, they may have more resources to help you.

    Best regards.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Thursday, April 21, 2016 1:14 AM
    Moderator
  • While you're correct that the folks at oracle are the experts on java, it seems to me that this may be an internet explorer or Windows issue now, as the message was generated by internet explorer, and since Windows recognizes that Java is installed, but Internet Explorer doesn't, I'd say that something's a little off about internet explorer.

    Don't you have ANY suggestions on what might be causing this?

    Dow Mathis GVNW Consulting, Inc.

    Thursday, April 21, 2016 2:15 PM
  • Hi DowMathis,

    After reaching, I found some information from JAVA support website.

    https://java.com/en/download/help/ie_tips.xml

    You may see a message from IE stating The page you are viewing uses Java. More information on Java support is available from the Microsoft website.

    Causes

    •The plugin is not registered in the browser.

    •Java did not properly install.

    Workaround

    Restart the Internet Explorer browser

    1.Close and re-open IE

    2.Return to the application page and see if you still see the IE message,

    3.If the same message appears, try restarting your system.

    4.If the message persists, re-install the latest Java version

    Please refer to the following link form JAVA support for detailed information.

    https://java.com/en/download/help/ie_tips.xml

    NOTE: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites.

    Best regards.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.


    Friday, April 22, 2016 1:26 AM
    Moderator
  • Rick, thanks for the info.  Sorry to be so slow getting back with you, but I had to go out of town over the weekend to check on my elderly parents.  I just tested the recommendation form Java that you so kindly located, and wddly, when I tried going through IE to install the latest version (once again, build 91), as instructed in #4 of the Workaround above, I got the same event ID 1000 followed by the first of the two event ID 1001 messages as in my original question.  It's as if I hadn't done anything at all.

    Thoughts?


    Dow Mathis GVNW Consulting, Inc.

    Monday, April 25, 2016 1:17 AM
  • Hi DowMathis,

    I totally understand your feeling, so I decide to test it on my side.

    I have tried to install JAVA (1.8.0_91) on my Windows 8.1, it can be installed successfully without no issue.

    In your scenario, please run the JAVA uninstall tool form JAVA website, then try to install again.

    https://java.com/en/download/uninstallapplet.jsp

    Meanwhile please reset Internet Options and delete all personal settings to have a try.

    If the issue persists, since you have successfully installed it in clean boot, it is worth to try it again.

    There is a possibility that it is caused by some 3<sup>rd</sup> party applications and services.

    After installing in clean boot, please make sure all of JAVA Plug-In are enabled in Internet Explorer Options as shown blew.

    Click “Internet Explorer”, select ”Programs” tab, click “Manage Add-ons” button to enable them.

    If the Java still cannot work in Internet Explorer, please contact to JAVA support for suitable suggestions, they are more familiar with their products, they may have more resources to help you.

    Best regards.


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, April 26, 2016 11:29 AM
    Moderator