Camera Problems vizual RRS feed

  • Question

  • Every time I try to take a picture with my camera app on my windows 8.1 the picture is grey as if there was some kind of special affect was applied to it

    here is a picture of it:


    Wednesday, December 24, 2014 2:37 AM


All replies

  • Try running the Apps troubleshooter.

    App publishers sometimes update their apps to add new features and fix problems. The Windows Store can automatically install app updates when they become available.

    To make sure your apps get updated automatically, follow these steps:

    1. On the Start screen, tap or click Store to open the Windows Store.

    2. Swipe in from the right edge of the screen, and then tap Settings.
      (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, and then click Settings.)

    3. Tap or click App updates.

    4. Make sure Automatically update my apps is set to Yes.

    [You can manually also check the updates by tapping or clicking Check for updates.]

    S.Sengupta, Windows Entertainment and Connected Home MVP

    Wednesday, December 24, 2014 3:12 AM
  • sorry that did not help me
    Wednesday, December 24, 2014 4:11 AM
  • may I know your PC model and app that you are using?

    everything normal before?

    do you remember if there is any changes before this issue happened?

    • Edited by britishdhez Wednesday, December 24, 2014 4:44 AM
    Wednesday, December 24, 2014 4:43 AM
  • Hello Khonnazar,

    Do you mean that when you open camera app, the screen is grey?
    Have you made any changes before this issue?

    Please take the following steps for troubleshooting:
    1. Please check if we can use the camera in application like skype
    2. Update the camera driver from the manufacturer website

    For more information, please take a look at the following thread similar to this issue.

    Best regards,
    Fangzhou CHEN

    Fangzhou CHEN
    TechNet Community Support

    • Marked as answer by Karen Hu Thursday, January 8, 2015 2:38 AM
    Thursday, December 25, 2014 3:22 AM