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BSOD Error during shutdown on Windows 7 RRS feed

  • Question

  • Everytime I shut down my computer lately I've been getting the bluescreen and I can't figure out why. Please help.

    Additional information about the problem:
      BCCode:    4e
      BCP1:    000000000000009A
      BCP2:    000000000013C83C
      BCP3:    0000000000000006
      BCP4:    0000000000000002
      OS Version:    6_1_7600
      Service Pack:    0_0
      Product:    768_1

     

    I'm not sure what else to say....Sorry If I don't have this in the right forum.
    Sunday, April 24, 2011 2:45 PM

Answers

  • Bug Check Code 0x4E: http://msdn.microsoft.com/en-us/library/ff559014(VS.85).aspx

    This error is typically caused by a driver passing a bad memory descriptor list. For example, the driver might have called MmUnlockPages twice with the same list.

    If a kernel debugger is available, examine the stack trace.

    You can start by updating all possible drivers.

    Please use Microsoft Skydrive to upload dump files (c;\windows\minidumps) and post a link here.

    If you want to read dump files without my help, use Windbg and refer to this Microsoft article:

    http://support.microsoft.com/kb/315263


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

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    • Marked as answer by Cloud_TS Friday, April 29, 2011 7:47 AM
    Sunday, April 24, 2011 4:34 PM