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Defragment & windows update not working RRS feed

  • Question

  • can anyone help me to update my genuine in-built windows vista home edition & disk defragment is also not working????
    Monday, January 10, 2011 7:40 PM

Answers

  • try installing an antimalware, download, install and run Microsoft MSRT(Malicious software removal tool)

    after that, if the problem persists,download, install and run trojan remover tool from www.simplysup.com  


    Tunde Abagun MCP,MCSA,MCTS,MCITP en p "for the love of Computers"
    Monday, January 10, 2011 7:58 PM
  • At this point, I would suggest launch your antivirus software and perfrom a full system scan.If there is no antivirus software installed on the computer, I suggest install  Microsoft Security Essentials as your safety guard.

    If there is any antivirus installed, I suggest we perform the following steps to protect the system:
     
    Step 1: Update the definition file for the antivirus program

    Step 2: Disable and Enable System Restore to clear the virus permanently.

    Many viruses infect restore points. In order to clear the infected files permanently, we should clear the restore points. Please use the steps below to do so:
     
    To disable the System Restore feature:

    1.Click on the Start button.
    2.Hover over the Computer option, right click on it and then click Properties.
    3.On the left hand side, click Advanced Settings.
    4.If asked to permit the action, click on Allow.
    5.Click on the System Protection tab.
    6.Uncheck any checkboxes listed for your hard drives.
    7.Press OK.
    8.Please repeat the above steps to enable System Restore again.

    Step 3: Boot the computer into Safe Mode
    ==========
    1. Restart the computer.
    2. Keep pressing the F8 key until the Windows Startup menu appears.
    3. Choose "Safe Mode", and press "Enter".
    4. Run the computer in Safe Mode.
    5. Start your antivirus program and scan the system in Safe Mode.

    Hope it helps.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Wednesday, January 12, 2011 9:04 AM
    Moderator

All replies

  • try installing an antimalware, download, install and run Microsoft MSRT(Malicious software removal tool)

    after that, if the problem persists,download, install and run trojan remover tool from www.simplysup.com  


    Tunde Abagun MCP,MCSA,MCTS,MCITP en p "for the love of Computers"
    Monday, January 10, 2011 7:58 PM
  • At this point, I would suggest launch your antivirus software and perfrom a full system scan.If there is no antivirus software installed on the computer, I suggest install  Microsoft Security Essentials as your safety guard.

    If there is any antivirus installed, I suggest we perform the following steps to protect the system:
     
    Step 1: Update the definition file for the antivirus program

    Step 2: Disable and Enable System Restore to clear the virus permanently.

    Many viruses infect restore points. In order to clear the infected files permanently, we should clear the restore points. Please use the steps below to do so:
     
    To disable the System Restore feature:

    1.Click on the Start button.
    2.Hover over the Computer option, right click on it and then click Properties.
    3.On the left hand side, click Advanced Settings.
    4.If asked to permit the action, click on Allow.
    5.Click on the System Protection tab.
    6.Uncheck any checkboxes listed for your hard drives.
    7.Press OK.
    8.Please repeat the above steps to enable System Restore again.

    Step 3: Boot the computer into Safe Mode
    ==========
    1. Restart the computer.
    2. Keep pressing the F8 key until the Windows Startup menu appears.
    3. Choose "Safe Mode", and press "Enter".
    4. Run the computer in Safe Mode.
    5. Start your antivirus program and scan the system in Safe Mode.

    Hope it helps.


    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
    Wednesday, January 12, 2011 9:04 AM
    Moderator