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Unable to open documents attached to calendar entries after updates

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Hello,

Following updates that were automatically installed to a Terminal Server on the 14th of Jun 2017, users were unable to open documents and files which had been attached to calendar entries.

Removing these updates allowed for previously mentioned functionality to return.

There were around 40 updates.

Is it known which update causes this issue?

Regrettably, I did not make a note of the KB numbers when installing, time constraints were an issue.

Any help would be much appreciated,

Thanks

Scott
- Moved by Steve Fan Monday, June 19, 2017 3:23 AM Move to dedicated Outlook forum
Friday, June 16, 2017 1:48 PM

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Hi Scott,

This is a known issue caused by one of the following KB updates according to your Outlook version:

Security update for Outlook 2007: June 13, 2017
Security update for Outlook 2010: June 13, 2017
Security update for Outlook 2013: June 13, 2017
Security update for Outlook 2016: June 13, 2017

We're investigating the issues and working on a fix. In the meantime, please use the following workaround for the issue:

Save the attachments to your computer, using one of the following methods, then open them from the saved location:

1. Drag and drop the attachments to your desktop.

2. Go to File > Save Attachments.

3. Copy and paste the attachment to your computer.

In addition, I'd recommend you keep an eye on the following article, the engineering team will update this page when a fix is available.

https://support.office.com/en-us/article/You-receive-an-error-when-opening-attachments-in-Outlook-3f6dbffd-8505-492d-b19f-b3b89369ed9b

Thank you for your understanding and support.

Regards,

Steve Fan
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- Proposed as answer by Steve Fan Monday, June 19, 2017 9:48 AM
Monday, June 19, 2017 3:31 AM