IE 11 freezes after opening a site from Favorites bar in a new tab RRS feed

  • Question

  • One of my Win 7 Pro x64 users had several favorites (between 50 - 60) on her favorites bar.  IE 11 would initially open to our extranet site, then she would open an additional tab to go to another site from her favorites bar.  It would freeze until she clicked off of the favorites bar.  It appears to be strictly an issue with the favorites bar, as I moved those favorites to the standard Favorites location and when opening additional tabs, clicking the star icon and choosing a site, I had no issue.  This only happened when using the favorites toolbar.  I instructed her to use the favorites menu from here on out, but I'd like to find out why it happened.  Was it due to the number of items she had on the bar?
    Wednesday, August 6, 2014 6:30 PM


  • Hi,

    I think the number on the bar is not the culprit, I also have almost 50 favorite items, but IE works fine with these items. Anyway, you can reduce the number as a test, check if the issue is related with the storage.

    • Remove the item from the Favorites Bar, then re-add, check the result.
    • Click Tools\Internet Options\General\Delete... delete the browser histry, cookies, temporary internet files, and so on.
    • Click Tools\Manage add-ons, disable all add-ons, check if issue persists, if issue disappers, then one or more add-ons might be the culprit, we can try the add-on one-by-one to find the cause. 

    Yolanda Zhu
    TechNet Community Support

    Thursday, August 7, 2014 3:04 AM