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Explorer view not showing on a document library on a specific client computer RRS feed

  • Question

  • Error:

    "Documents in this folder are not available.  The folder may have been moved or deleted or network problems may be preventing a connection to the server"

    Environment:   Sharepoint 2007/IE8.0   Client Operating system:  Windows XP Professional Version 2002, Service Pack 3

    The default view for a docuement library is set to Explorer View.  Everybody can view the folder in the explorer view except one user. 

    Actions taken:

    1.  Checked the internet settings like

    'Enabled' following options in Security Tab of IE
                          a. Drag and drop or copy and paste files
                          b. Launching programs and files in an IFRAME

    2.  Compared the machine on which the view is working with the user machine having the problem for OS/IE version/Office version

    Can you please advise me of any solution?   I am not sure why it is working for everybody and not just for a particular user.  I already did lot of research and could not find a solution.

    Thank you in advance for your help.

     

     


    dhv919401
    Thursday, October 13, 2011 7:52 PM

Answers

  • Hello & Thank you for your post . Firstly we wanted to know if there are any specific reason for not using WebDAV? Especially when eventually with upgrade of either client or server, it would become mandatory for you to use WebDAV

     

    Secondly, we need more information like the following:

     

    Consider user A and user B; from your explanation earlier, the user A has problem and user B doesn’t. There are 2 client machines, machine 1 and machine 2. We need results of all of the below for better clarity:

     

    1.       User A logs on to machine 1. Opens site in IE, and then browses to document library. Switches to explorer view.

    2.       User A logs on to machine 2. Opens site in IE, and then browses to document library. Switches to explorer view.

    3.       User B logs on to machine 1. Opens site in IE, and then browses to document library. Switches to explorer view.

    4.       User B logs on to machine 1. Opens site in IE, and then browses to document library. Switches to explorer view.

    5.       In all above 4 conditions, use of \\SharePointServer\Site\DocLib from Start - Run.

     

    The reason why we have above conditions as questions and the first question on WebDAV is, the initial description of this POST. You mentioned problem is only user specific; while problems with WebDAV or FPRPC are not impossible to be ‘user specific’, it is very rare. Hence above scenario based questions would help bring more clarity.

     

    In fact, we also have a very detailed troubleshooting and advanced understanding whitepaper that might be of interest to you: http://www.microsoft.com/download/en/details.aspx?id=9981.


    Please remember to click 'Mark as Answer' on the post that helps you or click 'Unmark as Answer' if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Regards,
    Manas Biswas
    Microsoft Online Community Support
    Monday, October 24, 2011 5:47 PM

All replies

  • Hi dhv919401,

     

    Thanks for your post.

    The issue might be related to a WebDAV issue.

    The Web folder you are trying to open is on a Distributed Authoring and Versioning-compliant Web server.

    The proxy server you are using either does not support, or is not set up correctly to open Distributed Authoring and Versioning (DAV) Web folders.

     

    here is a KB article about this issue:

    http://support.microsoft.com/kb/289312

     

    Thanks,

    Wayne Fan

    TechNet Subscriber Support in forum

    If you have any feedback on our support, please contact  tnmff@microsoft.com.

    • Proposed as answer by Zoeb S Monday, October 17, 2011 4:56 AM
    • Unproposed as answer by Steven AndrewsEditor Thursday, July 5, 2012 4:14 PM
    Monday, October 17, 2011 1:33 AM
  • Hi,

    Check if webclient services is running or not.


    Thanks, Rahul Rashu
    Monday, October 17, 2011 4:02 AM
  • Thank you for your reply.  However, this may not be a problem with WebDav as only that particular machine has the problem.  On my computer the WebClient says Status - Stopping and Startup Type as 'Automatic'.   Still I can see the explorer view. 

    Any thoughts??

    Thank you.

     


    dhv919401
    Monday, October 17, 2011 7:46 PM
  • Any ideas please?  I can confirm that we are not using WebDav.  We are using FPRPC and I tried all the options I specified above.

    Thank you.

     


    dhv919401
    Tuesday, October 18, 2011 2:58 PM
  • Hello & Thank you for your post . Firstly we wanted to know if there are any specific reason for not using WebDAV? Especially when eventually with upgrade of either client or server, it would become mandatory for you to use WebDAV

     

    Secondly, we need more information like the following:

     

    Consider user A and user B; from your explanation earlier, the user A has problem and user B doesn’t. There are 2 client machines, machine 1 and machine 2. We need results of all of the below for better clarity:

     

    1.       User A logs on to machine 1. Opens site in IE, and then browses to document library. Switches to explorer view.

    2.       User A logs on to machine 2. Opens site in IE, and then browses to document library. Switches to explorer view.

    3.       User B logs on to machine 1. Opens site in IE, and then browses to document library. Switches to explorer view.

    4.       User B logs on to machine 1. Opens site in IE, and then browses to document library. Switches to explorer view.

    5.       In all above 4 conditions, use of \\SharePointServer\Site\DocLib from Start - Run.

     

    The reason why we have above conditions as questions and the first question on WebDAV is, the initial description of this POST. You mentioned problem is only user specific; while problems with WebDAV or FPRPC are not impossible to be ‘user specific’, it is very rare. Hence above scenario based questions would help bring more clarity.

     

    In fact, we also have a very detailed troubleshooting and advanced understanding whitepaper that might be of interest to you: http://www.microsoft.com/download/en/details.aspx?id=9981.


    Please remember to click 'Mark as Answer' on the post that helps you or click 'Unmark as Answer' if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Regards,
    Manas Biswas
    Microsoft Online Community Support
    Monday, October 24, 2011 5:47 PM